Department of Primary Industries and Regions
25 Grenfell Street,
Adelaide, 5000, SA,
Australia
Adelaide, 5000, SA,
Australia
61 8 8226-0995
Government
Department of Primary Industries and Regions Technographics
Department of Primary Industries and Regions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Primary Industries and Regions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 Department of Primary Industries and Regions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Primary Industries and Regions has purchased the following applications: Frontier Software iChris for Core HR in 2016, Microsoft Power BI for Analytics and BI in 2018, In-House CRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Primary Industries and Regions is running and its propensity to invest more and deepen its relationship with Frontier Software , Thomson Reuters , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Primary Industries and Regions revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Primary Industries and Regions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Primary Industries and Regions Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Frontier Software | Legacy | Frontier Software iChris | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 the Department of Primary Industries and Regions implemented Frontier Software iChris as its Core HR application to support HR administrative processing and personnel records management. Frontier Software iChris was used to centralize day-to-day HR activities including data entry, leave return reporting and the printing of Bonafide documentation, with operational focus on administrative support functions that touch both HR and finance workflows.
The deployment operated alongside existing HR tools, with staff performing leave reporting in HR21 and using Objective for related tasks while Frontier Software iChris provided core employee record management. Invoice processing workflows were managed in Basware and coordinated with iChris-driven HR transactions, and administrative officers used the combined toolset to handle flight and accommodation bookings, routine data entry and phone intake as part of standard governance for HR administrative operations.
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Recruiting | HCM |
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2017 | 2017 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, the Department of Primary Industries and Regions deployed Microsoft Power BI in the Analytics and BI category to centralize trade statistics, market research, and industry insight reporting for South Australian primary industries. The deployment focused on report authoring and interactive dashboards to support annual scorecards and commodity level analysis for government stakeholders.
Microsoft Power BI was used to produce named reports such as SA Primary Industries Scorecards, SA Crop and Pasture report, Cattle and sheep movements, and a Market Insight dashboard. Functional capabilities implemented included data modeling, visual analytics, interactive dashboarding and scheduled report distribution to collate and analyse value chain data across grains, meat and livestock, dairy, horticulture, seafood, wine, forestry and hay covering over 70 products.
The implementation integrated explicit external data sources, ingesting data from United Nations Comtrade and ABS databases to populate the Market Insight dashboard and underlying datasets. Operational scope was internal to PIRSA, with outputs consumed by industry account managers, policy analysts and senior analysts based in Adelaide and supporting statewide South Australian agricultural policy and trade work.
Governance and process adjustments included an annual publication cycle for the Primary Industries Scorecards and ad hoc market impact analysis workflows, for example data analysis on the impact of tariffs on barley exports, maintained and updated by the Senior Analyst role. Microsoft Power BI reports and dashboards were prepared and updated for internal use to inform trade policy, market overviews and sector specific decision workflows.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House CRM | CRM | CRM | n/a | 2017 | 2017 |
In 2017, the Department of Primary Industries and Regions implemented an In-House CRM in the CRM category to consolidate contact management and operational case handling for biosecurity inspections. The deployment was an internal application supporting field inspectors and operations staff based in Adelaide, South Australia, within a government organization of roughly 1600 employees. The system supported daily intake and logging of 15 to 20 resident calls, and staff used the In-House CRM to update contact information in the PIRSA database and to initiate inspection records for fruit fly and other biosecurity cases.
The In-House CRM was configured with core CRM capabilities, including contact management, call logging, structured case management for inspections, and sample tracking to capture inspection outcomes and chain of custody details. Configuration emphasized role-aware interfaces for Fruit Fly Inspectors and operations teams, and configurable process workflows that embedded required inspection steps and record fields to meet applicable standards. Automation centered on routing follow-up tasks and maintaining consistent case notes during field-to-office handoffs.
Integrations were maintained between the In-House CRM and the PIRSA contact database to preserve authoritative contact records, and the application worked closely with internal operations teams to align workflows with field inspection procedures. The platform remained an in-house hosted application, maintained by departmental staff, and supported operational coverage for inspectors and community engagement activities in South Australia. Data capture occurred both during phone calls and on-site inspections, enabling combined contact and case records.
Governance for the In-House CRM relied on intra-departmental collaboration, with operations and application maintainers jointly introducing workflow changes to improve user experience and data quality. Change control and maintenance followed internal release cycles, with iterative updates focused on adapting case workflows, improving contact record accuracy, and supporting inspection and sample collection protocols.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Security Outsourcing | Physical Security |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Department of Primary Industries and Regions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Department of Primary Industries and Regions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department of Primary Industries and Regions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department of Primary Industries and Regions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Department of Primary Industries and Regions Technographics
Department of Primary Industries and Regions is a Government organization based in Australia,
with around 1600 employees and annual revenues of $220.0 million.
Department of Primary Industries and Regions operates a diverse technology stack with applications such as
Frontier Software iChris, Microsoft Power BI and In-House CRM,
covering areas like Core HR, Analytics and BI and CRM.
Department of Primary Industries and Regions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Frontier Software, Microsoft and In-House Applications.
Department of Primary Industries and Regions recently adopted applications including
Cloudflare CDN in 2022, Sturdie Secure Technologies Outsourcing in 2021 and Objective GOV365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department of Primary Industries and Regions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department of Primary Industries and Regions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Primary Industries and Regions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.