Moscow, 127238,
Russia
Detskiy Mir PAO Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Detskiy Mir PAO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14126 Detskiy Mir PAO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Detskiy Mir PAO has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, Webim for Chatbots and Conversational AI in 2020, Flocktory for Customer Loyalty in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Detskiy Mir PAO is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Webim , Flocktory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Detskiy Mir PAO revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Detskiy Mir PAO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Webim | Legacy | Webim | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 | In 2020, Detskiy Mir PAO deployed Webim on its public website to provide customer facing conversational interfaces. The Webim implementation functions as a Chatbots and Conversational AI solution embedded in the retailer's ecommerce site, supporting online customer service, order inquiries and digital engagement for shoppers across the company's Russian web properties. The deployment centers on a web embedded chat widget, configuration driven chatbot workflows, live agent handoff and conversation routing, and analytics for session and message monitoring. Operational ownership sits with customer service and ecommerce teams who manage bot flows, response content and agent queues through the Webim administration console, using the application to automate routine enquiries and escalate complex conversations to human operators. |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Flocktory | Legacy | Flocktory | Customer Loyalty | CRM | n/a | 2020 | 2020 | ||
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Data Warehouse | Analytics and BI |
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2010 | 2010 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce | eCommerce |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Inventory Management | SCM |
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2012 | 2012 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Retail Management | ERP Services and Operations |
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2006 | 2006 |
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Retail Management | ERP Services and Operations |
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2006 | 2006 |
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Retail Management | ERP Services and Operations |
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2006 | 2006 |
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