DialAmerica
960 MacArthur Blvd,
Mahwah, 7430, NJ,
United States
Mahwah, 7430, NJ,
United States
1 201-327-0200
Professional Services
DialAmerica Technographics
DialAmerica Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DialAmerica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 DialAmerica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DialAmerica has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2021, Hotjar for Customer Experience in 2020, Lumen CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DialAmerica is running and its propensity to invest more and deepen its relationship with Adobe Systems , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DialAmerica revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DialAmerica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DialAmerica Tech Stack and Enterprise Applications
DialAmerica Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, DialAmerica deployed Adobe Connect for Audio Video and Web Conferencing on its public website. The deployment positioned Adobe Connect as the company's external-facing web conferencing and webinar channel, supporting customer engagement, remote agent training, and virtual client meetings across its Professional Services operations.
Adobe Connect was configured to provide persistent meeting rooms, multimedia-rich webinar pages, screen sharing, session recording, and in-meeting chat and polling to support structured training and live presentations. Configuration work focused on web-embedded meeting pages and meeting templates to standardize facilitator experience and participant onboarding. The Adobe Connect application was provisioned to host scheduled webinars and ad hoc sessions aligned with DialAmerica's outreach workflows.
The Adobe Connect implementation is embedded on DialAmerica's website as the primary access point for external attendees. Operational coverage centers on contact center training, client-facing demonstrations, and marketing webinars, impacting training, client services, and digital engagement functions. No specific backend system integrations were disclosed in source materials, so integrations beyond the website embedding are not reported.
Governance controls emphasize role-based meeting moderation, content ownership for recorded sessions, and standardized session templates to ensure compliance with established engagement workflows. Rollout and operationalization focused on enabling centralized scheduling and facilitator training to maintain consistent participant experiences.
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Collaboration | Collaboration |
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2021 | 2021 |
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DialAmerica CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, DialAmerica deployed Hotjar on its public website to support Customer Experience initiatives. The implementation uses the Hotjar tracking script to collect qualitative web analytics, capturing session recordings, heatmaps, and on-page feedback to surface user behavior insights for digital channels. Hotjar is configured as the primary on-site behavioral analytics tool to inform UX and marketing decisions across the web estate.
Deployment is organized as a client-side JavaScript snippet embedded in site templates, managed by web and digital marketing teams and scoped to the corporate website. Configuration focuses on page targeting, event capture, and sampling controls to align data collection with consent requirements and analytics governance. The Hotjar implementation feeds qualitative signals into existing analytics workflows used by product, UX, and customer experience stakeholders, enabling a structured approach to behavioral analysis without replacing any named prior system.
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Marketing Automation | CRM |
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2020 | 2020 |
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DialAmerica IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lumen Technologies | Legacy | Lumen CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
In 2021, DialAmerica deployed Lumen CDN to accelerate delivery of content for its public website. The deployment uses Lumen CDN in the Content Delivery Network role to front and cache web assets for dialamerica.com, centralizing edge delivery for customer facing pages and static content.
The implementation leverages core Content Delivery Network capabilities such as edge caching, origin pull configuration, TLS termination at the edge, and cache control policy management. Configuration work included TTL and cache key tuning, compression and HTTP version negotiation, and setup of cache purge workflows to manage content refreshes.
Lumen CDN is integrated with the company web origin through DNS and origin server settings, positioning the CDN as the primary ingress for public web traffic. Operational coverage is focused on the public website and is managed through standard web operations workflows, with web operations and marketing stakeholders controlling cache invalidation, DNS cutover coordination, and edge monitoring.
Governance and rollout were handled through staged DNS changes and progressive traffic routing to the Lumen CDN, supported by defined cache purge procedures and monitoring for content consistency and availability. The narrative centers on DialAmerica Lumen CDN Content Delivery Network deployment for web performance and delivery of customer facing web content.
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IT Decision Makers and Key Stakeholders at DialAmerica
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Apps Being Evaluated by DialAmerica Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DialAmerica IT executives and key decision makers. This section highlights DialAmerica's latest recorded technology evaluations, including Teleperformance Call Center Service for Professional Services on 2025-04-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DialAmerica digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-29 | DialAmerica | Evaluated | Teleperformance | Teleperformance Call Center Service | Professional Services | Professional Services |
FAQ - APPS RUN THE WORLD DialAmerica Technographics
DialAmerica is a Professional Services organization based in United States,
with around 5000 employees and annual revenues of $220.0 million.
DialAmerica operates a diverse technology stack with applications such as
Adobe Connect, Hotjar and Lumen CDN,
covering areas like Audio Video and Web Conferencing, Customer Experience and Content Delivery Network.
DialAmerica has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, Contentsquare and Lumen Technologies.
DialAmerica recently adopted applications including
Adobe Connect in 2021, Microsoft 365 in 2021 and Lumen CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DialAmerica’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DialAmerica’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DialAmerica technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.