Dialog Axiata
Dialog Axiata Technographics
Dialog Axiata Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dialog Axiata and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4225 Dialog Axiata employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dialog Axiata has purchased the following applications: MiHCM Enterprise HR for Core HR in 2014, NetCracker Technology Digital Business Enablement for OSS/BSS in 2017, MiHCM MiA for Generative AI Platforms in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dialog Axiata is running and its propensity to invest more and deepen its relationship with MiHCM , Moodle , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dialog Axiata revenues, which have grown to $630.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dialog Axiata intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dialog Axiata Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MiHCM | Legacy | MiHCM Enterprise HR | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Dialog Axiata implemented MiHCM Enterprise HR as its Core HR application across Sri Lanka. Dialog partnered with Microimage and MiHCM to deploy one of Sri Lanka’s first cloud-based human resource applications, positioning MiHCM Enterprise HR as the vendor platform for centralized employee records and talent workflows.
The deployment configured MiHCM Enterprise HR to support core HR, talent management, and payroll and employee self-service capabilities, aligning modules for HR lifecycle processes such as recruitment, performance management, and personnel data management. The implementation used a cloud-hosted SaaS delivery model with centralized configuration and role based access to enforce consistent HR master data and workflow rules across business units in Sri Lanka.
Rollout and governance focused on enterprise-wide adoption for HR and talent management in the Sri Lanka region, with process standardization and governance checkpoints to manage role permissions and self-service access. Outcomes reported in the vendor announcement included streamlined HR processes and adoption of employee self-service, reflecting operational consolidation of HR administration and talent workflows under MiHCM Enterprise HR.
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Core HR | HCM |
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2021 | 2021 |
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Employee Engagement | HCM |
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2014 | 2014 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2021 | 2021 |
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Performance and Goal Management | HCM |
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2017 | 2018 |
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Workforce Management | HCM |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker Technology Digital Business Enablement | OSS/BSS | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Dialog Axiata implemented NetCracker Technology Digital Business Enablement by deploying Netcracker's Customer Billing Management solution to consolidate billing across all lines of business onto a single platform. This deployment placed NetCracker Technology Digital Business Enablement at the center of Dialog's OSS/BSS architecture to centralize revenue management and billing operations.
The implementation emphasized the Customer Billing Management module, extending convergent billing to bring retail and enterprise fixed-line subscribers onto the same billing engine that already handles GSM, digital TV and Wi-Fi. Dialog Axiata used NetCracker Technology Digital Business Enablement within its OSS/BSS to centralize billing, account management and rating workflows, enabling unified subscriber billing and bundle-enabled product catalog management.
Operational coverage explicitly included retail and enterprise fixed-line lines of business in addition to the existing GSM, digital TV and Wi-Fi billing streams, standardizing billing processes across customer care and revenue management functions. Integrations focused on aligning billing outputs with customer-facing systems and revenue management processes to ensure consistency across lines of business as described by the vendor and Dialog.
Governance and rollout priorities centered on minimizing the number of disparate systems and achieving consistency across lines of business to enable faster introduction of digital services and the creation of innovative bundles. Dialog's Group Chief Information Officer Anthony Rodrigo framed the consolidated platform as a means to improve customer experience through consistent billing and accelerated service delivery.
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OSS/BSS | ERP Services and Operations |
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2023 | 2023 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MiHCM | Legacy | MiHCM MiA | Generative AI Platforms | AI Development | n/a | 2023 | 2023 |
In 2023, Dialog Axiata is listed as a customer of MiHCM and is using the vendor's HCM suite to streamline core HR and talent processes in Sri Lanka. MiHCM MiA is identified as the vendor's virtual assistant component and is referenced in the context of Generative AI Platforms, the application positioned to support employee self-service and HR workflow automation.
The implementation context centers on HR and talent management, with explicit usage tied to improving employee self-service and HR workflow efficiency. Functional capability inference aligned to the Generative AI Platforms category suggests conversational self-service, automated query handling, and workflow orchestration integrated into the broader MiHCM HCM suite, with operational scope focused on Dialog Axiata's Sri Lanka HR and talent functions.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cognitive Computing | AI-Powered Application |
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2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2019 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2018 | 2019 |
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Apps Development | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Dialog Axiata
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dialog Axiata Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Dialog Axiata Technographics
Dialog Axiata is a Communications organization based in Sri Lanka,
with around 4225 employees and annual revenues of $630.0 million.
Dialog Axiata operates a diverse technology stack with applications such as
MiHCM Enterprise HR, NetCracker Technology Digital Business Enablement and MiHCM MiA,
covering areas like Core HR, OSS/BSS and Generative AI Platforms.
Dialog Axiata has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MiHCM and NEC Corporation.
Dialog Axiata recently adopted applications including
NetCracker BSS/OSS in 2023, MiHCM MiA in 2023 and MiHCM SmartAssist in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dialog Axiata’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dialog Axiata’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dialog Axiata technographics profile,
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