Diebold Nixdorf
50 Executive Parkway,
Hudson, 44236, OH,
United States
Hudson, 44236, OH,
United States
1 330-490-4000
Professional Services
Diebold Nixdorf Technographics
Diebold Nixdorf Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Diebold Nixdorf and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 21000 Diebold Nixdorf employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Diebold Nixdorf has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Oracle Cloud HCM Compensation for Compensation Management in 2019, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2005 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Diebold Nixdorf is running and its propensity to invest more and deepen its relationship with Oracle , Rydoo , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Diebold Nixdorf revenues, which have grown to $3.46 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Diebold Nixdorf intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Diebold Nixdorf Tech Stack and Enterprise Applications
Diebold Nixdorf ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019 Diebold Nixdorf implemented Oracle Cloud ERP, committing the combined organization to a single Oracle Cloud ERP instance. This initiative is categorized as ERP Financial and replaced Diebold’s Oracle E-Business Suite while consolidating the former Nixdorf SAP estate onto Oracle Cloud ERP to create an enterprise-wide back-office platform.
The implementation centered on core ERP Financial capabilities, including unified general ledger and financial management, procure-to-pay workflows, supply chain transactional master data, and planning modules consistent with an ERP Financial deployment. Configuration work focused on harmonizing chart of accounts and transactional workflows to support consolidated financial close and standardized procurement operations across the merged entity.
Rollout was scoped as an enterprise consolidation, requiring cross-functional governance to align finance, procurement and supply chain processes across the combined company. The program converted two distinct ERP estates into a single Oracle Cloud ERP tenancy, necessitating data migration and process harmonization to enable centralized financial reporting and operational control for Diebold Nixdorf.
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Expense Management | ERP |
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2017 | 2018 |
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Expense Management | ERP |
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2011 | 2011 |
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Diebold Nixdorf HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Compensation | Compensation Management | HCM | n/a | 2019 | 2020 |
In 2019 Diebold Nixdorf implemented Oracle Cloud HCM Compensation as part of a broader Oracle HCM Cloud deployment, targeting enterprise compensation lifecycle management. The rollout was scoped to support global human resources processes within a global HRIS environment that supports more than 60 countries, aligning the deployment with centralized Compensation Management governance and global pay cycles.
The implementation configured Oracle Cloud HCM Compensation to manage merit and bonus processes, with explicit configuration for Compensation bonus plans and merit programs. The broader Oracle HCM Cloud footprint included Core HR, Employee and Manager Self Service, security configuration, Design Studio, Oracle Transactional Business Intelligence for reporting, and Talent Management capabilities such as Goals, Performance, Talent Profile, Talent Review, Talent Pools, and Succession Planning, ensuring the compensation module operated within end-to-end talent workflows.
Integrations were executed between Oracle Cloud HCM Compensation and existing enterprise systems, including Taleo for enterprise recruiting and onboarding orchestration, Oracle EBS and OBIEE for financial and reporting interoperability, and SAP HR for selected HR data exchange. The architecture emphasized a hybrid integration topology, connecting Oracle Cloud HCM Compensation to on-premise and cloud HR and finance applications to preserve recruiting, payroll, and talent data continuity across systems.
Governance and rollout were organized through the Global Human Resources Technology team working with Diebold Nixdorf resources and external vendors to enable and support new functionality across compensation, recruiting, onboarding, talent management, time and labor, absence management, and payroll domains. Change efforts included role-based security, standardized compensation cycle workflows, and OTBI-driven reporting to support centralized approvals and auditability within the Compensation Management domain.
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Core HR | HCM |
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2019 | 2020 |
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Core HR | HCM |
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2015 | 2015 |
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Employee Self Service | HCM |
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2012 | 2018 |
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Learning and Development | HCM |
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2019 | 2019 |
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Onboarding | HCM |
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2019 | 2020 |
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Performance and Goal Management | HCM |
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2019 | 2020 |
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Recruiting | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Diebold Nixdorf ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005, Diebold Nixdorf implemented Salesforce Field Service (ex ClickSoftware) to support its Field Service Management operations. The implementation is described in the context of a Call Management Coordinator role based in Nashville, TN, and directly supported call intake, scheduling, dispatch and SLA oversight functions for field technicians.
Configuration focused on scheduling and dispatch capabilities, SLA tracking and monitoring, work order creation and technician roster management, and operational reporting to capture customer feedback and field issues. Salesforce Field Service (ex ClickSoftware) was used to generate reports documenting customer feedback and to track field issues for escalation and dispute resolution workflows.
Operational coverage included monitoring over 200 technicians and supporting cross-functional service operations and customer service teams. The application was used alongside Facts and ClickSchedule systems as part of daily coordination and scheduling workflows for the Call Management Coordinator function.
Governance and process changes were operationalized through regular meetings with the business team and stakeholders, formalized dispute resolution procedures involving internal employees and external customers, and a training program that onboarded new Call Management Coordinators on Facts and ClickSchedule systems. These governance activities centralized SLA monitoring and standardized reporting and training practices for field service operations.
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Diebold Nixdorf Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Diebold Nixdorf Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Diebold Nixdorf Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Diebold Nixdorf CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Diebold Nixdorf ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Diebold Nixdorf Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2010 | 2010 |
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Procurement | Procurement |
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2009 | 2009 |
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Sourcing | Procurement |
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2010 | 2010 |
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Supplier Relationship Management | Procurement |
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2009 | 2009 |
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Diebold Nixdorf TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2007 | 2008 |
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Diebold Nixdorf PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Diebold Nixdorf IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Diebold Nixdorf CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Diebold Nixdorf
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President HR, Global Operations | VP | HR | |
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Chief People Officer | CXO | HR | |
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Senior Director Global HR Business Information & HRIS | Director | HR | |
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Human Resources Director | Director | HR | |
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Manager of Global Reporting and Analytics | Manager | Finance | |
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Global IT Leader - Business Applications | Manager | IT | |
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IT Director | Director | IT | |
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Director of Sales National Accounts | Director | Sales | |
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SVP Corporate Strategy & Development | VP | Operations | |
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Vice President, Sales Operations, Americas Region | VP | Sales | |
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Vice President, Global Strategy & Operations | VP | Operations | |
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Director Sales & Operations Planning | Director | Sales | |
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Chief Executive Officer | CXO | Finance | |
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Vice President, Sales - Americas | VP | Sales | |
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AP Manager | Manager | Finance | |
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Global Talent Management Manager | Manager | HR | |
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VP Human Resources | VP | HR | |
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Vice President HR Retail and DACH | VP | HR | |
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Director, Indirect Procurement Americas | Director | Procurement | |
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Director, Global Procurement Operations | Director | Procurement | |
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Vice President - Global Supply Chain | VP | Supply Chain | |
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Manager, Global Procurement | Manager | Procurement | |
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SVP, Chief Procurement Officer | CXO | Procurement | |
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Chief Data & Analytics Officer | CXO | IT | |
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Field Service Engineer | Manager | Operations | |
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Chief Digital Officer (CDO) | CXO | IT | |
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Vice President Finance, Global Operations | VP | Finance | |
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Senior Director Global Service Operations Support | Director | Operations | |
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Executive Vice President, Chief Financial Officer | CXO | Finance | |
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Tax Director | Director | Finance | |
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Vice President & Corporate Controller | VP | Finance | |
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SVP & Treasurer | VP | Treasury | |
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Director of Global Payroll | Director | Finance | |
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Vice President, HR Technology & Service Solutions | VP | HR | |
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Vice President- People Partner- Americas | VP | HR | |
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Chief Information Officer | CXO | IT | |
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Human Resources Business Partner | Manager | HR | |
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Apps Being Evaluated by Diebold Nixdorf Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Diebold Nixdorf IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Diebold Nixdorf digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Diebold Nixdorf Technographics
Diebold Nixdorf is a Professional Services organization based in United States,
with around 21000 employees and annual revenues of $3.46 billion.
Diebold Nixdorf operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM Compensation and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Compensation Management and Field Service Management.
Diebold Nixdorf has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Salesforce.
Diebold Nixdorf recently adopted applications including
Oracle CX Cloud in 2025, OpenText Incident Management (ex Micro Focus Incident Management) in 2024 and OpenText Service Management Automation X (SMAX) in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Diebold Nixdorf’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Diebold Nixdorf’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Diebold Nixdorf technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.