Tullamarine, 3043, VIC,
Australia
DIESEL Australia Technographics
DIESEL Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DIESEL Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 DIESEL Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DIESEL Australia has purchased the following applications: Block Afterpay for Payment Processing in 2021, Humanforce Ento Onboarding and Workflows for Onboarding in 2018, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DIESEL Australia is running and its propensity to invest more and deepen its relationship with Block (ex Square, Inc) , Humanforce , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DIESEL Australia revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DIESEL Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DIESEL Australia Tech Stack and Enterprise Applications
DIESEL Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Block (ex Square, Inc) | Legacy | Block Afterpay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, DIESEL Australia implemented Block Afterpay on its Australian ecommerce site as a Payment Processing solution to enable buy now pay later checkout functionality. The Block Afterpay integration embedded installment payment options into the online checkout flow and paired with the Block Afterpay merchant console for payment authorization, settlement, and reporting, aligning payment acceptance with the apparel and accessories storefront.
Configuration centered on front-end checkout integration using the Block Afterpay payment widget and standard merchant APIs, supporting authorization, capture, refund, and dispute handling workflows within the website environment. Operational coverage was the Australia online store and the implementation impacted ecommerce, finance, and customer service functions, with governance focused on payment acceptance policies, reconciliation procedures, and returns workflows supported by Block Afterpay merchant reporting and settlement capabilities.
|
DIESEL Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Humanforce | Legacy | Humanforce Ento Onboarding and Workflows | Onboarding | HCM | n/a | 2018 | 2018 |
In 2018, DIESEL Australia implemented Humanforce Ento Onboarding and Workflows to manage new hire processes across its 30-person retail operations. The deployment addressed Onboarding requirements for HR and store operations, consolidating candidate intake, role assignment, and initial documentation into a single application aligned to retail hiring patterns.
Humanforce Ento Onboarding and Workflows was configured with standardized digital forms, electronic document handling, role based task sequencing, conditional approval gates, and automated checklist workflows to enforce consistent induction steps. The implementation used a cloud oriented, tenant configured architecture suitable for a single country rollout, and governance was established through role based access controls, approval workflows, and audit trails to align HR and store manager responsibilities. This configuration positions DIESEL Australia Humanforce Ento Onboarding and Workflows Onboarding as the central system for HR led onboarding and store level operational onboarding workflows.
|
DIESEL Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021 DIESEL Australia deployed Zendesk Service as its Customer Support platform, embedding the Zendesk Service web widget and support portal into its Australia-facing e-commerce site. The implementation centralized inbound website inquiries into a single ticketing workflow, aligning the Customer Support channel to a web-first service model.
Configuration emphasized core Customer Support capabilities, including ticket management, web-channel routing, canned responses and a self-service knowledge base to address common order and product questions. Operational scope targeted the retailer's Australia customer service team for online order support, with agent role definitions, priority routing and SLA-oriented escalation rules implemented to structure workflows and reporting dashboards for support governance.
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
DIESEL Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at DIESEL Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DIESEL Australia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||