DigiCert, Inc.
2801 North Thanksgiving Way Suite 500,
Lehi, 84043, UT,
United States
Lehi, 84043, UT,
United States
1 800-896-7973
Professional Services
DigiCert, Inc. Technographics
DigiCert, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DigiCert, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 DigiCert, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DigiCert, Inc. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Moodle LMS for Learning and Development in 2020, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DigiCert, Inc. is running and its propensity to invest more and deepen its relationship with Oracle , Moodle , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DigiCert, Inc. revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DigiCert, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DigiCert, Inc. Tech Stack and Enterprise Applications
DigiCert, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Intuit Quickbooks Enterprise | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, DigiCert, Inc. implemented Oracle NetSuite ERP as its core ERP Financial platform. The project replaced Intuit Quickbooks Enterprise and initiated the integration and migration of accounting data from QuickBooks to Netsuite, establishing Oracle NetSuite ERP as the central finance system for the company.
The implementation focused on standard ERP Financial modules, including general ledger configuration, accounts payable, accounts receivable, cash management, and fixed asset accounting, with configuration workstreams to harmonize chart of accounts and transaction posting rules. Oracle NetSuite ERP was configured to support transactional accounting workflows and period close sequencing consistent with enterprise financial controls.
Technical workstreams included extraction and mapping of master and transactional data from Intuit Quickbooks Enterprise into Oracle NetSuite ERP, data validation routines, and the creation of import templates and reconciliation scripts to align opening balances and customer and vendor ledgers. Operational coverage targeted the finance and accounting departments, concentrating on day to day bookkeeping, invoicing, supplier payments, and month end close processes.
Governance changes emphasized centralized accounting policies, consolidated chart of accounts governance, and the introduction of role based access controls and approval workflows to support segregation of duties. The initiative helped standardize bookkeeping processes within DigiCert, Inc., positioning Oracle NetSuite ERP to support ongoing finance operations and future financial process orchestration.
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DigiCert, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2020 | 2020 |
In 2020, DigiCert, Inc. deployed Moodle LMS as its Learning and Development platform. The Moodle LMS instance is published on DigiCert’s public website to deliver online courses and structured learning workflows, supporting both internal employee development and externally accessible training for partners and customers. The implementation targets core business functions including employee onboarding, technical skills training, and compliance-oriented learning within the Professional Services context.
The deployment leverages standard Learning and Development capabilities in Moodle LMS, including course management and catalog publishing, content authoring and SCORM-friendly delivery, learner enrollment and cohort management, assessment and quiz engines, completion tracking and certification workflows, and administrative reporting. Operational governance is organized around role-based administration, content lifecycle controls, and learner self-service flows to manage enrollments and assessments. The solution architecture centers on a web-hosted Moodle LMS instance integrated into DigiCert’s site, providing centrally managed course delivery and user access controls while preserving content governance and learning program workflows.
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DigiCert, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, DigiCert, Inc. deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website, adopting a Chatbots and Conversational AI solution to manage web-based customer interactions. Salesforce Chat (formerly Salesforce Live Agent) is implemented as an embedded site chat widget that routes live visitor sessions into a centralized agent console for real-time engagement.
Configuration work focused on chat routing and session management, including skill-based queues, canned response libraries, transcript capture, and session transfer workflows to support both support and pre-sales inquiries. The implementation includes automated session handling such as queue prioritization, automated acceptance rules, and offline capture forms to ensure continuity of requests when agents are unavailable. These modules align with typical Chatbots and Conversational AI functional workflows for web support and agent-assisted conversations.
The chat deployment is connected to DigiCerts Salesforce environment to surface customer identifiers and persist chat transcripts into customer records, enabling conversational context to be available in CRM workflows. The integration architecture centers on the website chat widget, the agent console, and CRM record linkage, supporting traceability of interactions and follow-up tasks. Operational coverage is focused on customer-facing pages and is used by customer support and pre-sales teams for qualified lead and incident handling.
Governance emphasized agent workflow standards, chat routing policies, and transcript retention procedures to ensure consistent handling of web conversations. Rollout was executed at the site level with phased activation across key pages and scripted agent playbooks to standardize responses. Ongoing administration is expected to include queue tuning, response library updates, and periodic review of routing rules to maintain service alignment with business needs.
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DigiCert, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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DigiCert, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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DigiCert, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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DigiCert, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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DigiCert, Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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DigiCert, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2022 | 2022 |
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SD-WAN | IaaS |
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2021 | 2021 |
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DigiCert, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at DigiCert, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Financial Officer | CXO | Finance | |
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SVP Finance & IT | VP | Finance | |
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Accounts Receivable Assistant | Manager | Finance | |
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Accounts Receivable Assistant | Manager | Finance | |
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Accounts Receivable Analyst | Manager | Finance | |
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Chief Technology Officer | CXO | IT | |
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Senior IT Manager | Manager | IT | |
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Systems Administrator | Manager | IT | |
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Apps Being Evaluated by DigiCert, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DigiCert, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DigiCert, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD DigiCert, Inc. Technographics
DigiCert, Inc. is a Professional Services organization based in United States,
with around 1600 employees and annual revenues of $500.0 million.
DigiCert, Inc. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Moodle LMS and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Learning and Development and Chatbots and Conversational AI.
DigiCert, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Moodle and Salesforce.
DigiCert, Inc. recently adopted applications including
Zoominfo Platform in 2023, ZPE Network Monitoring in 2022 and Swiftype in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DigiCert, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DigiCert, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DigiCert, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.