Dillard's, Inc.
1600 Cantrell Road,
Little Rock, 72201, AR,
United States
Little Rock, 72201, AR,
United States
1 501-376-5200
Retail
Dillard's, Inc. Technographics
Dillard's, Inc. Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dillard's, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40000 Dillard's, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dillard's, Inc. has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2018, In-House ATS for Applicant Tracking System in 2016, IBM z/OS Distribution ERP for Distribution ERP in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dillard's, Inc. is running and its propensity to invest more and deepen its relationship with Oracle , Block (ex Square, Inc) , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dillard's, Inc. revenues, which have grown to $6.62 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dillard's, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dillard's, Inc. Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Dillard's, Inc. implemented Oracle Cloud ERP as its ERP Financial platform. The deployment was executed alongside a broader Oracle Fusion Cloud rollout, with internal teams leading implementation of Oracle Fusion Cloud SCM modules to align financial and supply chain processes across the company.
The implementation scope included functional configuration and mapping of business requirements to Oracle Cloud ERP, and hands on leadership for Oracle Fusion Cloud SCM modules specifically ORDER MANAGEMENT, INVENTORY and PRODUCT MANAGEMENT, Manufacturing, and GLOBAL ORDER PROMISING AND COST MANAGEMENT. Workstreams covered conference room pilots, functional configuration, testing, end user training on navigation and workflows, and administration of the application instance.
Technical activities emphasized data migration and conversion using FBDI, development of reports, interfaces and application extensions, and scheduling and leading implementation meetings. The program involved validating vendor deliverables and working directly with Oracle support to troubleshoot and resolve critical bugs, while also providing ongoing production support and application administration.
Governance practices included reviewing and signing off functional design documents produced by the implementation vendor, coordinating conference room pilot feedback into configuration updates, and maintaining traceability of requirements through testing cycles. Operational coverage affected finance oriented ERP Financial processes and adjacent supply chain functions, with internal consultants responsible for end user enablement and solution validation.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Dillard's, Inc. deployed an In-House ATS as its Applicant Tracking System and surfaced the application on the public career pages of dillards.com. The In-House ATS is used by corporate talent acquisition and HR teams to capture applicants directly from the website, manage job requisitions, and track candidate status across the hiring lifecycle. Dillard's, Inc. In-House ATS Applicant Tracking System supports standard recruiting workflows and centralized candidate recordkeeping tied to the corporate career site.
Functional modules implemented include job posting and application intake, candidate tracking and status workflows, resume parsing, and requisition approval flows, reflecting common Applicant Tracking System capabilities. Operational governance centers on HR recruiting process controls and career site content governance, enabling recruiters to manage pipelines and standardize interview and offer workflows. The implementation emphasizes career site integration by running the In-House ATS on the corporate website, providing direct applicant capture and centralized candidate records for Dillard's talent acquisition teams.
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Employee Experience | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM z/OS Distribution ERP | Distribution ERP | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Dillard's, Inc. deployed IBM z/OS Distribution ERP under IBM Z Tailored Fit Pricing to run mission-critical retail and distribution workloads on z/OS. The deployment centralized core ERP functions on IBM Z to scale processing for seasonal peak demand across its U.S. stores and distribution network.
IBM z/OS Distribution ERP implementation centers on Distribution ERP capabilities for inventory, order management and point-of-sale transaction processing, reflecting IBM's case study and IBM Z materials. Configuration emphasizes high-throughput transaction processing on z/OS, batch inventory reconciliation and order fulfillment workflows common to retail distribution operations.
Operational coverage spans Dillard's store estate and distribution centers across the United States, supporting point-of-sale transaction processing, inventory visibility and order processing across the retail supply chain. The system hosts core transactional and fulfillment workloads on IBM Z infrastructure to absorb seasonal demand peaks and maintain consistent processing capacity.
Governance and operational ownership align IT infrastructure management with retail operations to keep z/OS-hosted ERP services available during peak trading periods, leveraging IBM Z Tailored Fit Pricing for capacity management. The implementation underscores the role of Distribution ERP in stabilizing mission-critical retail transactions and inventory flows on mainframe infrastructure.
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Mailing System | ERP Services and Operations |
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2011 | 2011 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2018 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2012 | 2012 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Dillard's, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Dillard's, Inc. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dillard's, Inc. Technographics
Dillard's, Inc. is a Retail organization based in United States,
with around 40000 employees and annual revenues of $6.62 billion.
Dillard's, Inc. operates a diverse technology stack with applications such as
Oracle Cloud ERP, In-House ATS and IBM z/OS Distribution ERP,
covering areas like ERP Financial, Applicant Tracking System and Distribution ERP.
Dillard's, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, In-House Applications and IBM.
Dillard's, Inc. recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and Talkdesk CX Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dillard's, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dillard's, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dillard's, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.