Derby, DE74 2UG,
United Kingdom
Dimensions (Mi Hub) Technographics
Dimensions (Mi Hub) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dimensions (Mi Hub) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Dimensions (Mi Hub) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dimensions (Mi Hub) has purchased the following applications: Forms/Email Based ATS for Applicant Tracking System in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dimensions (Mi Hub) is running and its propensity to invest more and deepen its relationship with In-House Applications , OneAdvanced , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dimensions (Mi Hub) revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dimensions (Mi Hub) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dimensions (Mi Hub) Tech Stack and Enterprise Applications
Dimensions (Mi Hub) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | Forms/Email Based ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
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Core HR | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Dimensions (Mi Hub) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Dimensions (Mi Hub) deployed LivePerson Conversational Cloud on its public website. The deployment uses LivePerson Conversational Cloud, classified in the Chatbots and Conversational AI category, to provide a web based conversational front end for customers visiting dimensions.co.uk. Dimensions is a United Kingdom manufacturing business with roughly 500 employees, and the implementation targets customer engagement on the corporate site.
The implementation centers on an embedded website chat interface that leverages automated intent recognition, scripted and AI assisted response flows, session management, and agent handoff to support live customer interaction. Configuration and operational modules align with standard Chatbots and Conversational AI capabilities, including conversation routing, message templating for common inquiries, and analytics instrumentation for monitoring conversational performance. LivePerson Conversational Cloud is used as the primary application to deliver these capabilities.
Operational scope emphasizes online customer service workflows and digital lead capture through the website, connecting conversational sessions to support routing and inquiry handling. Ongoing governance requires intent tuning, conversation analytics review, and content governance to keep responses accurate and consistent across customer interactions. The implementation is focused on the web channel and positions the LivePerson Conversational Cloud to support front line digital engagement and support functions.
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Dimensions (Mi Hub) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Dimensions (Mi Hub) implemented Microsoft 365 to establish a cloud-first collaboration platform across the organization. Dimensions (Mi Hub) Microsoft 365 Collaboration supports core business functions including internal communications, document collaboration, and productivity for its roughly 500 employees.
The Microsoft 365 implementation centers on Exchange Online for enterprise email, Microsoft Teams for persistent chat and meetings, SharePoint Online for intranet and document management, OneDrive for user file sync, and the Microsoft Office suite for desktop and web productivity. Configuration emphasis aligns with collaboration category patterns, including shared libraries, team sites, and coauthoring workflows to support cross-functional teams.
Operationally the deployment is tenant-based and managed by the corporate IT function, covering departments such as IT, operations, sales and customer service. The public corporate website indicates use of Microsoft 365 services on external web properties, and the tenancy is operated with centralized identity and access controls and license administration.
Governance for the Microsoft 365 environment is organized around centralized tenant administration, license assignment and external sharing policies enforced by IT, together with standard content governance and permission models for SharePoint and Teams. The implementation positions Microsoft 365 as the primary Collaboration layer for internal communication and document-centric workflows.
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Dimensions (Mi Hub) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Dimensions (Mi Hub) PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Dimensions (Mi Hub) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Dimensions (Mi Hub) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Dimensions (Mi Hub)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Human Resources Administrator | Manager | HR | ||||
| Head of Digital Delivery | Director | IT | ||||
| IT Manager | Manager | IT | ||||
| System Administrator | Manager | IT |
Apps Being Evaluated by Dimensions (Mi Hub) Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||