Discover Financial Services, a Capital One Company
2500 Lake Cook Road,
Riverwoods, 60015, IL,
United States
Riverwoods, 60015, IL,
United States
1 224-405-0900
Banking and Financial Services
Discover Financial Services, a Capital One Company Technographics
Discover Financial Services, a Capital One Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Discover Financial Services, a Capital One Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 21100 Discover Financial Services, a Capital One Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Discover Financial Services, a Capital One Company has purchased the following applications: Exela Lockbox for AR Automation in 2008, Workday Absence Management for Absence and Leave Management in 2020, Infosys Finacle for Core Banking in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Discover Financial Services, a Capital One Company is running and its propensity to invest more and deepen its relationship with Exela Technologies , Infor , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Discover Financial Services, a Capital One Company revenues, which have grown to $15.86 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Discover Financial Services, a Capital One Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Discover Financial Services, a Capital One Company Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2008 | 2008 |
In 2008, Discover Financial Services implemented Exela Lockbox as its AR Automation application with Exela Technologies named as the vendor. The engagement established Exela Lockbox to centralize lockbox processing and automate remittance capture for Discover Financial Services accounts receivable operations.
The implementation combined core lockbox capture and processing capabilities typical of AR Automation with high-speed image remittance workflows. Exela Lockbox was configured to accept image-based remittances and to orchestrate document transport and workflow management, integrating BancTec PayCourier high-speed image remittance processing and BancTec IntelliScan document processing transport and workflow components as the technical core of the solution.
Operational coverage was delivered through three BancTec operating centers located in the United States, which handled Discover's retail remittance and AR processing under the service agreement. The deployment impacted accounts receivable and remittance processing functions, consolidating inbound payment image capture, document routing, and workflow-driven exception handling within the Exela Lockbox environment.
Governance and operational ownership were structured around the service relationship with BancTec, with BancTec operating centers executing day to day processing and BancTec systems providing the image capture and workflow engines. Exela Lockbox served as the AR Automation platform coordinating remittance intake and workflow orchestration across the BancTec processing sites.
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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ERP Financial | ERP Financial Management |
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2021 | 2023 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2020 | 2021 |
In 2020, Discover Financial Services, a Capital One Company implemented Workday Absence Management as part of an enterprise-wide human capital strategy. The Workday Absence Management deployment sat inside a larger Workday HCM footprint that included HCM Core, Compensation, Absence, Talent and Performance, and reported into an internal enterprise architecture practice responsible for cross product area alignment.
Configuration and functional rollout focused on Workday Absence Management configuration and Workday Security, with emphasis on master data design and entitlement models. Typical functional capabilities implemented included absence plans, eligibility and accrual rules, time off request and approval workflows, and absence balance tracking, integrated with core HR and payroll-related employee records to ensure consistent absence and leave data across the HCM suite.
Integration architecture leveraged Workday integration patterns and tooling, including Workday connectors and Workday Studio, and used Web Services, XML and API based interfaces such as WSDL, SOAP and REST for inbound and outbound flows. Integrations explicitly targeted adjacent HR and administrative domains, linking absence events to Payroll, Compensation, Benefits administration and Learning Management System processes, while operational interfaces with ServiceNow were supported for case management and employee service workflows.
Governance and delivery were managed through a formal Workday Architecture and Design process, with enterprise architects driving configuration standards, security controls and integration design. The approach emphasized automation of manual processes, continuous improvement of integrations, and a governance loop that connected EAIS, Security and Data teams with product area architects and executive stakeholders to maintain alignment across lines of business.
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Benefits Administration | HCM |
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2020 | 2021 |
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Compensation Management | HCM |
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2020 | 2021 |
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Contingent Labor Management | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2020 | 2021 |
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Employee Experience | HCM |
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2023 | 2023 |
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Employee Experience, Employee Engagement, Employee Recognition and Rewards Management | HCM |
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2021 | 2022 |
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Employment, Income and Experience Verification | HCM |
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2022 | 2022 |
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HR Service Delivery | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2020 | 2021 |
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Learning and Development | HCM |
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2019 | 2019 |
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Onboarding | HCM |
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2020 | 2021 |
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Payroll | HCM |
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2020 | 2021 |
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Performance and Goal Management | HCM |
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2020 | 2021 |
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Recruiting | HCM |
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2015 | 2015 |
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Recruiting | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2020 | 2021 |
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Workforce Analytics, Talent Sourcing | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2012 | 2012 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infosys | Legacy | Infosys Finacle | Core Banking | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Discover Financial Services, a Capital One Company implemented Infosys Finacle for Core Banking. The deployment targeted the Consumer Direct Banking Systems footprint supporting over $29 billion in deposits, two million customers and multiple affinity business partnerships, and included migration work from the existing Fiserv Signature CBS environment to Infosys Finacle.
The Infosys Finacle implementation focused on core modules and configuration work including batch processing configuration, product setup, general ledger setup, payments processing and funds availability rules. Core systems management responsibilities covered parameterizations, version release deployment and customizations to align product and accounting behavior with Discover business rules.
Data migration and testing formed a central element of the program, with business lead responsibility for data mapping specifications, migration balancing procedures, data quality and validation, and pre and post conversion cleanup to mitigate migration fallout. UAT leadership coordinated interfacing systems testing for payments, including EFT, item processing, ACH PEP plus, CheckFree and CashEdge, as well as internet banking and online account opening, and implementation testing leveraged lower non production environments to simulate live conversion events through account conditioning and migration file delivery for more than ten events.
Project governance combined project portfolio management, coordination of installs and testing with business partners and weekly project status meetings. Change management processes included review of all project change requests to identify conflicts and dependencies and provide guidance on prioritization and criticality.
The program explicitly included risk mitigation and migration fallout handling and realized net savings of over $600,000 by executing migration process design and test events in house, demonstrating cost avoidance tied to the in house migration and validation approach.
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Core Banking | ERP Services and Operations |
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2014 | 2014 |
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Legal Practice Management | ERP Services and Operations |
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2014 | 2014 |
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Legal Practice Management | ERP Services and Operations |
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2014 | 2014 |
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Loan Management | ERP Services and Operations |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Process Mining | Analytics and BI |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2016 | 2016 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2015 | 2015 |
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eCommerce Fraud Protection | eCommerce |
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2023 | 2023 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Loyalty | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2020 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2020 |
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Partner Relationship Management | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2016 | 2016 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Trading Platform | Investment Management |
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2015 | 2015 |
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Trading Platform | Investment Management |
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2020 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2010 | 2011 |
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Sourcing | Procurement |
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2010 | 2011 |
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Supplier Relationship Management | Procurement |
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2010 | 2010 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2015 | 2015 |
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2012 | 2012 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2002 | 2002 |
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Data Warehouse Appliance | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2016 | 2016 |
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Database Management | IaaS |
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2017 | 2017 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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Servers, Storage and Networking | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Discover Financial Services, a Capital One Company
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Discover Financial Services, a Capital One Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Discover Financial Services, a Capital One Company IT executives and key decision makers. This section highlights Discover Financial Services, a Capital One Company's latest recorded technology evaluations, including FICO Platform for Analytics and BI on 2026-03-17, FICO Decision Management Suite for Analytics and BI on 2026-03-17, and FICO Blaze Advisor for Analytics and BI on 2026-03-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Discover Financial Services, a Capital One Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Discover Financial Services, a Capital One Company Technographics
Discover Financial Services, a Capital One Company is a Banking and Financial Services organization based in United States,
with around 21100 employees and annual revenues of $15.86 billion.
Discover Financial Services, a Capital One Company operates a diverse technology stack with applications such as
Exela Lockbox, Workday Absence Management and Infosys Finacle,
covering areas like AR Automation, Absence and Leave Management and Core Banking.
Discover Financial Services, a Capital One Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Workday and Infosys.
Discover Financial Services, a Capital One Company recently adopted applications including
Nelnet Velocity in 2024, HPE NonStop (formerly Tandem) in 2024 and Culture Amp in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Discover Financial Services, a Capital One Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Discover Financial Services, a Capital One Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Discover Financial Services, a Capital One Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.