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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Dissh Data, Technology Stack, and Enterprise Applications
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Refundid Legacy Refundid Platform eCommerce eCommerce n/a 2023 2023
Dissh implemented Refundid Platform in 2023 to provision an eCommerce returns portal that moves returns initiation to a customer self-service flow. The implementation focused on delivering instant refunds where eligible through the Refundid returns portal, centralizing the returns touchpoint for online orders. Functional configuration of the Refundid Platform included a customer-facing returns portal and automated refund issuance workflows, designed to reduce manual return handling and routine agent interventions. The deployment used eligibility checks to determine instant refundability and routed exception cases to customer service, aligning platform automation with Dissh returns policies. Operational coverage includes Dissh retail orders in Australia and extends to US orders, impacting customer service and returns operations. Governance shifted routine returns processing to the Refundid returns portal and redefined exception handling procedures for agents, and merchant documentation together with Refundid case references report material retention of revenue for customers choosing instant refunds and a reduction in return-related enquiries.
IT Decision Makers and Key Stakeholders at Dissh
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Dissh Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Dissh Technographics

Dissh is a Retail organization based in Australia, with around 320 employees and annual revenues of $99.0 million.

Dissh operates a diverse technology stack with applications such as Refundid Platform, covering areas like eCommerce.

Dissh has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Refundid.

Dissh recently adopted applications including Refundid Platform in 2023, highlighting its ongoing modernization strategy.

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