Dissh Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dissh and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 320 Dissh employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dissh has purchased the following applications: Refundid Platform for eCommerce in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dissh is running and its propensity to invest more and deepen its relationship with Refundid or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dissh revenues, which have grown to $99.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dissh intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Refundid | Legacy | Refundid Platform | eCommerce | eCommerce | n/a | 2023 | 2023 |
Dissh implemented Refundid Platform in 2023 to provision an eCommerce returns portal that moves returns initiation to a customer self-service flow. The implementation focused on delivering instant refunds where eligible through the Refundid returns portal, centralizing the returns touchpoint for online orders.
Functional configuration of the Refundid Platform included a customer-facing returns portal and automated refund issuance workflows, designed to reduce manual return handling and routine agent interventions. The deployment used eligibility checks to determine instant refundability and routed exception cases to customer service, aligning platform automation with Dissh returns policies.
Operational coverage includes Dissh retail orders in Australia and extends to US orders, impacting customer service and returns operations. Governance shifted routine returns processing to the Refundid returns portal and redefined exception handling procedures for agents, and merchant documentation together with Refundid case references report material retention of revenue for customers choosing instant refunds and a reduction in return-related enquiries.
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