Robertsbridge, TN32 5BS,
United Kingdom
Dolphin Solutions Technographics
Dolphin Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dolphin Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 51 Dolphin Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dolphin Solutions has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2020, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dolphin Solutions is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dolphin Solutions revenues, which have grown to $22.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dolphin Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dolphin Solutions Tech Stack and Enterprise Applications
Dolphin Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Dolphin Solutions deployed LiveChat on its website to provide real time visitor engagement and inbound support channels. LiveChat is implemented as the Chatbots and Conversational AI application, using an embeddable web chat widget paired with the LiveChat agent console and vendor hosted messaging infrastructure.
The implementation configures core capabilities common to the category, including proactive chat invitations, canned responses, chat routing to designated queues, transcript capture, and built in reporting dashboards. Operational scope is limited to customer facing web pages and is organized to support sales and customer support functions, with the LiveChat admin console used to manage agents, permissions, messaging templates, and chat queue rules.
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Dolphin Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Dolphin Solutions implemented Microsoft 365 to provide Collaboration capabilities across its 51 person manufacturing organization. The company website explicitly references use of Microsoft 365, indicating an organization-wide adoption for core collaboration and communications workflows rather than a narrow pilot.
The Microsoft 365 deployment centers on standard Collaboration modules, including Exchange Online for email, Microsoft Teams for synchronous collaboration, SharePoint Online for intranet and document management, OneDrive for Business for personal file storage, and Planner for basic task coordination. Identity and access controls are managed through Azure Active Directory as part of the Microsoft 365 environment, and configuration emphasizes user provisioning, mailbox and Teams tenancy, and SharePoint site structure to align with operations, engineering, and commercial business functions.
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Dolphin Solutions Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2020 | 2020 |
In 2020, Dolphin Solutions deployed Exclaimer Cloud Signatures for Office 365. The implementation uses Exclaimer Cloud Signatures for Office 365 as a cloud hosted email signature management service integrated with Office 365, and it is recorded under the Digital Signing category.
The deployment is configured to centralize signature templates, policy driven signature assignment and template versioning, delivered from the Exclaimer cloud and applied through Office 365 mail flow. The implementation is referenced in the company website source, indicating Exclaimer assets are surfaced for corporate branding and external communications. Governance is structured around centralized template control with role based administration for IT and marketing to maintain signature consistency and policy enforcement across corporate email.
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Dolphin Solutions eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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Dolphin Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Dolphin Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Dolphin Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Dolphin Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Dolphin Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dolphin Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-23 | Dolphin Solutions | Evaluated | Flexera | Flexera One ITAM | Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |