Alajuela, n/a,
Costa Rica
Dos Pinos Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dos Pinos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5600 Dos Pinos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dos Pinos has purchased the following applications: Google Tag Manager for Tag Management in 2020, SoftExpert ESM for IT Service Management in 2024, Laravel for Apps Development in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dos Pinos is running and its propensity to invest more and deepen its relationship with Google , SoftExpert Software , Laravel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dos Pinos revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dos Pinos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2020 | 2020 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoftExpert Software | Legacy | SoftExpert ESM | IT Service Management | ITSM | n/a | 2024 | 2024 |
In 2024, Dos Pinos implemented SoftExpert ESM to centralize a Shared Services Center that consolidates finance-related services, procurement and administrative processes across Central America. The rollout used SoftExpert Suite components to onboard and manage a portfolio of 186 services and over 11,800 users, establishing the IT Service Management platform as the operational backbone for the CSC.
The deployment leveraged the Incident/Request ESM module and SoftExpert Analytics to provide ticket lifecycle management, request fulfillment and operational reporting. Configuration focused on service cataloging, standardized request and incident workflows, role-based access controls and analytics-driven dashboards that reinforce traceability and process control.
Operational scope explicitly covers accounts payable, billing, master data management, procurement and other administrative functions, aligning the IT Service Management implementation with core finance and procurement business functions. The platform centralized service intake, routing and escalation across the CSC footprint in Central America, creating a single operational plane for service delivery and governance.
Governance and process restructuring centralized procedures and consolidated reporting into SoftExpert Analytics, standardizing workflows and access to operational metrics for the Shared Services Center. Reported outcomes include faster service handling and higher productivity for the CSC, together with improved traceability and process control across finance-related and administrative services.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Laravel | Legacy | Laravel | Apps Development | PaaS | n/a | 2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2015 | 2015 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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Domain Name System (DNS) | IaaS |
|
2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Security (AppSec) | CyberSecurity |
|
2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2020 | 2020 |
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