AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Dos Pinos Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Tag Manager Tag Management CRM n/a 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SoftExpert Software Legacy SoftExpert ESM IT Service Management ITSM n/a 2024 2024
In 2024, Dos Pinos implemented SoftExpert ESM to centralize a Shared Services Center that consolidates finance-related services, procurement and administrative processes across Central America. The rollout used SoftExpert Suite components to onboard and manage a portfolio of 186 services and over 11,800 users, establishing the IT Service Management platform as the operational backbone for the CSC. The deployment leveraged the Incident/Request ESM module and SoftExpert Analytics to provide ticket lifecycle management, request fulfillment and operational reporting. Configuration focused on service cataloging, standardized request and incident workflows, role-based access controls and analytics-driven dashboards that reinforce traceability and process control. Operational scope explicitly covers accounts payable, billing, master data management, procurement and other administrative functions, aligning the IT Service Management implementation with core finance and procurement business functions. The platform centralized service intake, routing and escalation across the CSC footprint in Central America, creating a single operational plane for service delivery and governance. Governance and process restructuring centralized procedures and consolidated reporting into SoftExpert Analytics, standardizing workflows and access to operational metrics for the Shared Services Center. Reported outcomes include faster service handling and higher productivity for the CSC, together with improved traceability and process control across finance-related and administrative services.
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Laravel Legacy Laravel Apps Development PaaS n/a 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2022 2022
Disaster Recovery as a Service (DRaaS) IaaS 2015 2015
Domain Name System (DNS) IaaS 2019 2019
Domain Name System (DNS) IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Security (AppSec) CyberSecurity 2020 2020
Secure Sockets Layer (SSL) CyberSecurity 2020 2020
IT Decision Makers and Key Stakeholders at Dos Pinos
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Dos Pinos Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Dos Pinos Technographics

Dos Pinos is a Consumer Packaged Goods organization based in Costa Rica, with around 5600 employees and annual revenues of $1.10 billion.

Dos Pinos operates a diverse technology stack with applications such as Google Tag Manager, SoftExpert ESM and Laravel, covering areas like Tag Management, IT Service Management and Apps Development.

Dos Pinos has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Google, SoftExpert Software and Laravel.

Dos Pinos recently adopted applications including SoftExpert ESM in 2024, Cloudflare CDN in 2022 and Cloudflare DNS in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Dos Pinos’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Dos Pinos’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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