Gandhinagar, 382355,
India
DRC Systems India Technographics
DRC Systems India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DRC Systems India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 144 DRC Systems India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DRC Systems India has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Mixpanel for Marketing Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DRC Systems India is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Tawk.to , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DRC Systems India revenues, which have grown to $2.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DRC Systems India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DRC Systems India Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, DRC Systems India implemented LiveChat on their corporate website. The deployment uses LiveChat as a website-embedded conversational channel, positioning LiveChat within the company's Chatbots and Conversational AI capability to support customer engagement. The implementation targets customer-facing business functions, primarily sales and support, through an on-page chat experience.
Configuration emphasized the web chat widget and agent console, implementing standard Chatbots and Conversational AI functional modules such as real-time messaging, automated greetings and canned responses to structure conversational workflows. The architecture centers on a cloud-hosted LiveChat service integrated into the site front-end, with operational governance focused on agent workflow management and centralized handling of incoming conversations. LiveChat is instrumented to provide a consistent customer touchpoint on the DRC Systems India website and to route conversational activity through the agent interface for sales and support teams.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, DRC Systems India deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment is documented on the company website and serves the firmwide communication and content collaboration needs for its India professional services operations. Google Workspace was provisioned as the primary suite for email, calendaring, document collaboration, and virtual meetings.
Configuration focused on core Google Workspace functional modules including Gmail, Google Drive, Google Docs, Sheets, Slides, Google Calendar, and Google Meet, managed through the Google Workspace Admin Console for domain and user provisioning. The implementation includes shared drives and group management for team content, role based admin controls, two step verification and device management to enforce access and security policies. Operational coverage spans delivery teams and back office functions, with IT responsible for account administration, group membership workflows, access control, and retention configuration.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mixpanel | Legacy | Mixpanel | Marketing Analytics | CRM | n/a | 2020 | 2020 |
In 2020, DRC Systems India implemented Mixpanel as its Marketing Analytics solution on the corporate website. The deployment centers on web tracking instrumentation using Mixpanel to capture page views, event level user interactions, and session data, establishing Mixpanel as the primary Marketing Analytics tool for customer behavior and engagement analysis on the site.
Configuration emphasized event based tracking, funnel and cohort analysis, and user property capture consistent with Mixpanel functionality. The implementation narrative indicates an instrumentation plan and standardized event taxonomy to support repeatable analytics queries, with data collected through the Mixpanel web SDK into project level dashboards used by marketing and product teams, and governance focused on centralized tracking definitions and tagging stewardship to preserve data quality across the website.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at DRC Systems India
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DRC Systems India Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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