DS Smith
Level 3, 1 Paddington Sq,
London, W2 1DL,
United Kingdom
London, W2 1DL,
United Kingdom
44 20 7756-1800
Manufacturing
DS Smith Technographics
DS Smith Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DS Smith and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30168 DS Smith employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DS Smith has purchased the following applications: SAP Financial Supply Chain Management (SAP FSCM) for AR Automation in 2011, Workday Benefits for Benefits Administration in 2023, SAP S/4 HANA Credit Management (FIN-FSCM-CR) for Credit Union Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DS Smith is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Epicor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DS Smith revenues, which have grown to $10.86 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DS Smith intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DS Smith Tech Stack and Enterprise Applications
DS Smith ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Financial Supply Chain Management (SAP FSCM) | AR Automation | ERP | n/a | 2011 | 2012 |
In 2011, DS Smith implemented SAP Financial Supply Chain Management SAP FSCM to support accounts receivable automation under the AR Automation category. The deployment focused on enterprise credit control and the operational management of month end close activities for the Industrial Division, establishing SAP Financial Supply Chain Management SAP FSCM as the system of record for credit workflows and transactional AR processing.
Configuration centered on credit control capabilities within SAP FSCM, aligned with the finance team responsibilities for overall transactional processing, credit control and preparation of annual budgets and rolling forecasts. The implementation supported generation of the monthly management pack, including narrative reporting, CAPEX reporting and KPI reporting, and was coordinated with commercial activities such as post cost calculation and margin review under the Commercial Excellence programme.
The SAP Financial Supply Chain Management SAP FSCM instance was integrated into the broader SAP landscape, with explicit operational ties to SAP FI, CO and MM and with the SAP Planned Maintenance PM implementation fully integrated to FI, CO and MM. Operational scope covered finance transactional processing and credit control across the Industrial Division and included streamlining of SAP processes for SCA UK plants and handling of completion accounts following the acquisition of SCA Packaging by DS Smith.
Governance and process transformation accompanied the technical deployment, led by regional SAP key users for FI, CO and MM and supported by a Lean in the Office programme focused on reengineering commercial processes. The rollout included management of fiscal responsibilities such as VAT returns, intrastats, ECSL, PSA returns and P11D filings, and established controls for internal and external audit relationships and ad hoc management reporting.
Project experience recorded in 2011 includes management of transition back to local transactional processing and the implementation of SAP FSCM credit control as part of broader commercial and finance process initiatives. The SAP Financial Supply Chain Management SAP FSCM implementation was positioned to centralize credit control operations within DS Smiths existing SAP governance and finance operating model.
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ERP Financial | ERP |
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2012 | 2012 |
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ERP Financial | ERP |
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2016 | 2016 |
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ERP Financial | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2018 | 2019 |
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ERP Financial | ERP |
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2017 | 2017 |
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Expense Management | ERP |
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2013 | 2013 |
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DS Smith HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2023 | 2023 |
In 2023 DS Smith implemented Workday Benefits within its Benefits Administration environment to centralize employee benefits configuration and enrollment across its global HCM footprint. The initiative positioned Workday Benefits alongside existing Workday Payroll and Compensation capabilities to create a unified Compensation and Benefits operational layer for HR and payroll functions.
Workday Benefits was configured to support core benefits administration workflows including benefit plan configuration, eligibility rules, enrollment processing, and life event handling, while remaining integrated into compensation processes such as Merit Review workflows. The deployment emphasized in-system configuration capability for payroll, compensation and benefits, reflecting requirements for hands-on configuration and technical support within Workday.
Integrations were scoped to work with Time and Attendance and Absence inputs that feed payroll calculations, ensuring benefit eligibility and payroll deductions aligned with recorded time and absence data. Operational coverage included HR, payroll, and compensation and benefits teams, with governance routed through the HCM Global Process Controller role based in London, England, to coordinate global process standards and stakeholder engagement.
Governance and rollout responsibilities centered on a Payroll, Compensation and Benefits subject matter expert who provided ongoing support, defined processes, ran testing cycles, and drove the future roadmap for benefits configuration and process improvements. The implementation prioritized process definition, testing and stakeholder management to embed Workday Benefits into DS Smiths wider HR and payroll operating model.
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Compensation Management | HCM |
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2023 | 2023 |
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Core HR | HCM |
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2017 | 2017 |
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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Succession and Leadership Planning | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2023 | 2023 |
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Workforce Analytics | HCM |
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2015 | 2015 |
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DS Smith ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA Credit Management (FIN-FSCM-CR) | Credit Union Management | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, DS Smith implemented SAP S/4 HANA Credit Management (FIN-FSCM-CR) as part of its SFR programme to centralize Credit Union Management capabilities across finance and procurement support functions in the UK and Europe. The work was scoped as a multi release programme focused on standardizing credit control and integration with core financial processes.
The implementation of SAP S/4 HANA Credit Management (FIN-FSCM-CR) was delivered alongside core modules including FICO, FSCM Credit Management, Material Management, Sales and Distribution, Plant Maintenance, Procurement and SAP BI/BO on HANA, with HR processes running in Workday. Functional configuration emphasized credit exposure monitoring, credit limit controls and embedding credit checks into order to cash flows, aligned to record to report and procure to pay process streams.
Delivery used a phased approach of six releases and rollouts, deploying into Benelux, Netherlands, Iberia and the South East region across 20 sites, establishing a common credit control model across those operating units. Integrations explicitly included SAP FICO and MM modules and reporting through SAP BI/BO HANA, while HR related workflows interfaced with Workday for employee and organizational context.
Programme governance combined centralized test management with delivery oversight of SAP GRC and security controls, with responsibilities for offshore team coordination and transition into a support model. Later releases brought new benefits linked to R2R, P2P, Q2C, PM and HCM processes, and included improvements related to materials procurement, master data for materials and vendors, inventory management and invoice verification.
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DS Smith AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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DS Smith Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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DS Smith Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Intelligent Document Processing | Content Management |
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2017 | 2017 |
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DS Smith CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2016 | 2016 |
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CRM | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics, Lead Generation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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DS Smith EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2012 | 2012 |
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Financial Consolidation and Close | EPM |
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2012 | 2012 |
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DS Smith ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2017 | 2017 |
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DS Smith Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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DS Smith TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2013 | 2013 |
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Treasury Management | TRM |
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2014 | 2014 |
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Treasury Management | TRM |
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2014 | 2014 |
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DS Smith PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2014 | 2014 |
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DS Smith IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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DS Smith CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at DS Smith
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Chief Financial Officer | CXO | Finance | |
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Group Head of Strategy | Director | Finance | |
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Head of Procurement | Director | Procurement | |
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Group CIO | CXO | Finance | |
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Operations Director | Director | Finance | |
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IT Director | Director | IT | |
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Division IT Director (CIO) | Director | IT | |
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Managing Director, Paper Sourcing | Director | Procurement | |
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Commercial Finance Director | Director | Finance | |
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Operations Director | Director | Finance | |
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Procurement Director - UK Packaging | Director | Procurement | |
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Finance Director - Integration | Director | Finance | |
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Operations Manager | Manager | Finance | |
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UK Finance Director | Director | Finance | |
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Finance Director | Director | Finance | |
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Group Financial Controller | Director | Finance | |
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Interim Director of Treasury | Director | Finance | |
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Head of Treasury | Director | Finance | |
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Treasury Systems Manager | Manager | Treasury | |
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Group Risk Officer | Manager | Risk | |
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Chief Procurement Officer | CXO | Procurement | |
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Supply Chain Director | Director | Supply Chain | |
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Supply Chain and S&OP Director | Director | Supply Chain | |
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Chief Information Officer | CXO | IT | |
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Group HR Director | Director | HR | |
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Head of Brand and Digital | Director | Marketing | |
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Customer Service Manager | Manager | Customer Service | |
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European Talent Acquisition Manager | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Head of Talent Europe | Director | HR | |
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UK Talent Acquisition Manager | Manager | HR | |
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Group HR Director | Director | HR | |
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Head of HR Transformation and Delivery | Director | HR | |
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Head of HR Systems | Director | HR | |
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Senior Human Resources Business Partner | Manager | HR | |
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Senior HR Business Partner | Manager | HR | |
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HR Transformation Lead | Manager | HR | |
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Head of Credit and Collections | Director | Finance | |
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Credit Controller | Director | Finance | |
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Credit Risk Analyst | Non Manager | Finance | |
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Credit Manager | Manager | Finance | |
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Corporate Finance Director | Director | Finance | |
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CHRO | CXO | HR | |
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HR Director | Director | HR | |
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Senior HR BP UK | Director | HR | |
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HR & Payroll Administrator | Non Manager | HR | |
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Payroll and Finance Administrator | Non Manager | HR | |
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Apps Being Evaluated by DS Smith Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DS Smith IT executives and key decision makers. This section highlights DS Smith's latest recorded technology evaluations, including Amazon EC2 for Application Hosting and Computing Services on 2026-03-04, Amtech EnCore ERP for Manufacturing ERP on 2025-10-27, and Cegid Qualiac ERP for ERP Financial on 2025-10-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DS Smith digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-03-04 | DS Smith | Evaluated | Amazon Web Services (AWS) | Amazon EC2 | Application Hosting and Computing Services | IaaS |
| 2025-10-27 | DS Smith | Evaluated | Amtech | Amtech EnCore ERP | Manufacturing ERP | ERP Services and Operations |
| 2025-10-17 | DS Smith | Evaluated | Cegid | Cegid Qualiac ERP | ERP Financial | ERP |
| 2025-04-01 | DS Smith | Evaluated |
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Procure to Pay | Procurement |
| 2024-11-14 | DS Smith | Evaluated |
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Manufacturing ERP | ERP Services and Operations |
| 2024-05-29 | DS Smith | Evaluated |
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Governance, Risk and Compliance | TRM |
FAQ - APPS RUN THE WORLD DS Smith Technographics
DS Smith is a Manufacturing organization based in United Kingdom,
with around 30168 employees and annual revenues of $10.86 billion.
DS Smith operates a diverse technology stack with applications such as
SAP Financial Supply Chain Management (SAP FSCM), Workday Benefits and SAP S/4 HANA Credit Management (FIN-FSCM-CR),
covering areas like AR Automation, Benefits Administration and Credit Union Management.
DS Smith has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Workday.
DS Smith recently adopted applications including
Workday Benefits in 2023, Workday Compensation in 2023 and Workday Payroll in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DS Smith’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DS Smith’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DS Smith technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.