DTDC
DTDC House, No. 3, Victoria Road,
Bengaluru, 560047,
India
Bengaluru, 560047,
India
91 9606 911 811
Transportation
DTDC Technographics
DTDC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DTDC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 DTDC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DTDC has purchased the following applications: Enkash Virtual Cards for Expense Management in 2023, LiveChat for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DTDC is running and its propensity to invest more and deepen its relationship with EnKash , LiveChat, Inc. , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DTDC revenues, which have grown to $295.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DTDC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DTDC Tech Stack and Enterprise Applications
DTDC ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EnKash | Legacy | Enkash Virtual Cards | Expense Management | ERP | n/a | 2023 | 2023 |
DTDC implemented Enkash Virtual Cards in 2023 to centralize card-based spending under an Expense Management solution. The deployment of Enkash Virtual Cards targets corporate expense issuance and transaction control, positioning the application to provide spend visibility and enforce policy across the companys finance workflows.
The implementation emphasizes virtual card issuance and lifecycle management, transaction-level controls, real-time visibility for approvers, and reconciliation-friendly transaction metadata. Enkash Virtual Cards was configured to support role-based card provisioning, spend limits, merchant controls, and audit-ready transaction records, aligning with standard Expense Management functional workflows such as approvals, policy enforcement, and downstream reconciliation.
Operational scope focused on embedding Enkash Virtual Cards into DTDCs finance, procurement, and travel expense processes across its India operations, consolidating card issuance and centralized control for corporate spending. Governance changes included centralized issuance policies, defined approval workflows, and enhanced audit trails to support compliance and internal controls while keeping expense processing and controller oversight within existing finance functions.
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DTDC AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, DTDC implemented LiveChat on its website. The LiveChat implementation falls under the Chatbots and Conversational AI category and is positioned to handle inbound web inquiries, live customer support interactions, and pre-sales chat engagement for the transportation carrier.
The deployment leverages a web-embedded chat widget and agent-facing consoles, consistent with standard Chatbots and Conversational AI capabilities. Configuration included scripted responses and chat transcript capture to support agent efficiency and persistent session context during web conversations.
Operational coverage is focused on DTDC web properties where the chat widget intercepts customer sessions and routes inquiries to staffed support queues, aligning the LiveChat application to customer service and contact center workflows. The implementation preserves web session metadata to assist agents in resolving shipment and delivery queries during real-time conversations.
Governance for the LiveChat rollout centered on updating support procedures and agent workflows, along with role based access to the agent console and transcript records. Training and process rules were applied to standardize chat handling and escalation into existing email and phone support paths.
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DTDC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, DTDC implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment used Google Workspace (Formerly Google G-Suite) as a cloud SaaS tenancy to provision enterprise email, document collaboration, and calendaring for corporate and operations teams across India, and DTDC also exposes Google Workspace hosted services on its public website. The implementation established centralized domain management and an Admin console control plane for account lifecycle, authentication, and baseline security policies.
Google Workspace (Formerly Google G-Suite) was configured across core functional modules including Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Calendar, and the Admin console, enabling standard collaboration workflows, shared drives, and delegated administration. Governance focused on role based administration, identity and access controls tied to corporate domains, and policy settings for data retention and sharing to support operational communications in transportation and logistics. The deployment aligns DTDC, Collaboration, and business functions such as operations, customer service, and corporate communications under a unified cloud collaboration layer.
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DTDC Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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DTDC SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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DTDC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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DTDC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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DTDC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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DTDC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at DTDC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DTDC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DTDC IT executives and key decision makers. This section highlights DTDC's latest recorded technology evaluations, including Webconnex TicketSpice for Event Management on 2025-12-17 and Palo Alto Networks PA-Series for Next Generation Firewall on 2025-12-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DTDC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DTDC Technographics
DTDC is a Transportation organization based in India,
with around 13000 employees and annual revenues of $295.0 million.
DTDC operates a diverse technology stack with applications such as
Enkash Virtual Cards, LiveChat and Google Workspace (Formerly Google G-Suite),
covering areas like Expense Management, Chatbots and Conversational AI and Collaboration.
DTDC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as EnKash, LiveChat, Inc. and Google.
DTDC recently adopted applications including
Enkash Virtual Cards in 2023, FreshDesk Customer Support in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DTDC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DTDC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DTDC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.