Greenville, 29601, SC,
United States
DTP Sales and Service Technographics
DTP Sales and Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DTP Sales and Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 DTP Sales and Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DTP Sales and Service has purchased the following applications: Zoho SalesIQ for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2020, Oracle NetSuite CRM for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DTP Sales and Service is running and its propensity to invest more and deepen its relationship with Zoho Corp. , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DTP Sales and Service revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DTP Sales and Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DTP Sales and Service Tech Stack and Enterprise Applications
DTP Sales and Service AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, DTP Sales and Service implemented Zoho SalesIQ on their website. The deployment uses Zoho SalesIQ in the Chatbots and Conversational AI category to deliver website-embedded conversational engagement for the companys sales and service functions.
Zoho SalesIQ was configured as an embedded chat widget providing live chat, bot-based automated responses, visitor tracking, lead capture workflows, and session transcripts for sales and service follow up. Configuration included proactive chat triggers and routing rules to direct inbound chats to available sales or service staff during published business hours.
Operational scope is limited to the customer-facing website and supports sales and service workflows across the United States, administered by internal staff who manage chat scripts, bot flows, and user permissions. The implementation aligns with the scale of a 20 employee professional services firm, focusing on web touchpoints and lead qualification using Zoho SalesIQ.
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DTP Sales and Service Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, DTP Sales and Service implemented Microsoft 365 to provide Collaboration capabilities across the firm. The Microsoft 365 deployment was provisioned as a cloud tenant sized for a 20 person professional services organization, with standard Microsoft 365 components such as Exchange Online for email, Microsoft Teams for synchronous communication, SharePoint and OneDrive for document storage and collaboration, and the Office productivity suite for client deliverables.
Microsoft 365 is surfaced on the company website in ways that expose collaboration assets and contact workflows to external users while supporting internal team coordination, reflecting a Company Microsoft 365 Collaboration relationship that spans email, document management, and communications business functions. Operational scope centers on core business units within the U.S. entity, with tenant administration focused on user provisioning, identity and access controls, and basic governance for file sharing and collaboration policies to align security and productivity for a small professional services firm.
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DTP Sales and Service CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2014 | 2014 |
In 2014 DTP Sales and Service implemented Oracle NetSuite CRM to centralize customer management and to support core CRM functions for its sales and service operations. The deployment used Oracle NetSuite CRM as a cloud SaaS application, provisioned across the small professional services organization and configured to maintain a single customer master and activity history for account and contact records.
Configuration emphasized core CRM modules including contact and account management, opportunity pipeline management, case and service ticket tracking, activity logging, and out-of-the-box reporting and dashboards. Implementation work focused on role-based access for sales and service teams, lightweight workflow automation for lead-to-contract and service escalation processes, and record stewardship policies to govern data quality and approval steps.
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Customer Experience | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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DTP Sales and Service ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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DTP Sales and Service IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at DTP Sales and Service
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Solutions Specialist | Manager | IT | ||||
| Territory Manager | Manager | Operations | ||||
| Director | Director | Finance |
Apps Being Evaluated by DTP Sales and Service Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||