Dubai Municipality
Building 20, Baniyas Road, Al Rigga Area, Deira,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 4 224 6666
Government
Dubai Municipality Technographics
Dubai Municipality Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dubai Municipality and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Dubai Municipality employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dubai Municipality has purchased the following applications: Silwana InfoTech ERP for ERP Financial in 2022, SAP SuccessFactors Employee Central for Core HR in 2018, Oracle Enterprise Asset Management for Enterprise Asset Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dubai Municipality is running and its propensity to invest more and deepen its relationship with Silwana InfoTech , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dubai Municipality revenues, which have grown to $16.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dubai Municipality intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dubai Municipality Tech Stack and Enterprise Applications
Dubai Municipality ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Silwana InfoTech | Legacy | Silwana InfoTech ERP | ERP Financial | ERP | n/a | 2022 | 2022 |
In 2022, Dubai Municipality implemented Silwana InfoTech ERP in the ERP Financial category. Silwana InfoTech supplied and delivered software licenses and related infrastructure to Dubai Municipality in the United Arab Emirates, supporting municipal digital services and license rollouts across the organization.
The Silwana InfoTech ERP deployment emphasized ERP Financial capabilities aligned to public sector finance needs, with configuration focused on core financial management, general ledger processes, accounts payable and receivable workflows, procurement-linked finance controls, and license-related financial workflows. Delivery included infrastructure provisioning and rapid license setup to enable transactional processing and municipal service billing, with system configuration tailored to municipal license issuance and revenue capture processes.
Integrations and operational coverage centered on connecting the Silwana InfoTech ERP to Dubai Municipality digital services and license issuance processes, enabling finance and licensing operations across municipal departments. Rollout and configuration activities were coordinated with Dubai Municipality IT and administrative stakeholders, and the rapid license delivery and setup contributed to strengthened government credentials as noted in the vendor record.
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Dubai Municipality HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, Dubai Municipality implemented SAP SuccessFactors Employee Central as the core platform within a Core HR program for its HR transformation. The deployment included SAP SuccessFactors Employee Central alongside Performance and Goals Management, Recruiting Management, Succession, and Reporting modules to centralize employee records and HR workflows across the organization.
The implementation delivered full configuration and subject matter expertise from project kickoff, configuring employee central data models and a complex position hierarchy for three legal entities. The program executed data migration and cleansing using SAP Data Services for data mining and hygiene, and achieved 100 percent testing coverage with error free configuration across validated use cases.
Architecturally the solution was integrated into an SAP landscape that included S4HANA HCM, payroll, SAP HCI middleware, Solution Manager and single sign on, and reporting consumption via Power BI. Payroll process oversight included the introduction of off cycle payroll which cut departmental cutoff processing time by 35 percent, and integrations used orchestration to maintain HR to payroll data flows and auditability.
Governance and operational support were established using SAP Solution Manager to run an application support desk and problem resolution lifecycle. A product growth roadmap was developed and aligned to quarterly SuccessFactors releases, and HR process redesign work with the HR Director enabled broader self service and industry aligned HR procedures, accompanied by an end to end support framework and system administrator training.
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Payroll | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2022 | 2022 |
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Performance and Goal Management | HCM |
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2022 | 2022 |
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Recruiting | HCM |
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2022 | 2022 |
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Succession and Leadership Planning | HCM |
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2018 | 2019 |
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Dubai Municipality ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Dubai Municipality implemented Oracle Enterprise Asset Management to standardize maintenance processes at the Jabel Ali Sewage Treatment Plant, integrating the application into municipal asset operations for plant-level maintenance management. The deployment concentrated on formalizing preventive maintenance scheduling and corrective maintenance workflows within Oracle Enterprise Asset Management, aligning asset registers and work order management with on-site technical specifications and complex drawing deliverables.
Configuration work emphasized preventive maintenance routines, corrective work order lifecycle, and report generation capabilities inside Oracle Enterprise Asset Management, with the system configured to capture maintenance schedules, task lists, and technical specifications used for outsourced jobs. The implementation included designing report generation systems to support maintenance planning and operational decision making, and it aligned application configuration with instrumentation engineering requirements typical of the Enterprise Asset Management category.
Integration and operational coverage targeted direct connections between the asset management layer and the plant control environment, with documented involvement in designing and developing DCS and PLC programs to reflect operational and process requirements. The approach tied Oracle Enterprise Asset Management maintenance activities to the plant control system to enable coordinated preventive and corrective actions, and it covered the instrumentation and maintenance departments at Jabel Ali Sewage Treatment Plant.
Governance and process changes included onsite training sessions and staff reinforcement for instruments personnel, supervision of maintenance activities including preventive and corrective schedules, and specification-driven handoffs for outsourced work. Participating staff contributed to Oracle eAM maintenance system design for the STPD, embedding maintenance planning and execution workflows into standard operating practice without external partner attribution.
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Dubai Municipality AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Natural Language Processing | AI-Powered Application |
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2021 | 2021 |
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Dubai Municipality Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Process Mining | Analytics and BI |
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2018 | 2018 |
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Dubai Municipality Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2022 | 2022 |
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Dubai Municipality CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2016 |
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Call Center | CRM |
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2010 | 2010 |
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Citizen Engagement | CRM |
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2010 | 2010 |
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CRM | CRM |
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2020 | 2020 |
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CRM | CRM |
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2023 | 2023 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Interactive Voice Response (IVR) | CRM |
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2010 | 2010 |
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Dubai Municipality ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Dubai Municipality IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Dubai Municipality
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Customer Happiness | Director | Customer Service | |
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Head Of Customer Happiness Center | Director | Customer Service | |
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Head of Digital Transformation & Innovation Unit | Director | IT | |
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General Director Customer Happiness | Director | Customer Service | |
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Apps Being Evaluated by Dubai Municipality Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dubai Municipality IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dubai Municipality digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Dubai Municipality Technographics
Dubai Municipality is a Government organization based in United Arab Emirates,
with around 11000 employees and annual revenues of $16.00 billion.
Dubai Municipality operates a diverse technology stack with applications such as
Silwana InfoTech ERP, SAP SuccessFactors Employee Central and Oracle Enterprise Asset Management,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Dubai Municipality has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Silwana InfoTech, SAP and Oracle.
Dubai Municipality recently adopted applications including
Silwana InfoTech CRM in 2023, Silwana InfoTech ERP in 2022 and Silwana InfoTech Payroll in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dubai Municipality’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dubai Municipality’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dubai Municipality technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.