Duck Creek Technologies
100 Summer St 8th Floor Suite #801,
Boston, 2210, MA,
United States
Boston, 2210, MA,
United States
1 833-798-7789
Professional Services
Duck Creek Technologies Technographics
Duck Creek Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Duck Creek Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1900 Duck Creek Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Duck Creek Technologies has purchased the following applications: Workday Financial Management for ERP Financial in 2017, UKG Great Place to Work Emprising for Employee Experience, Employee Engagement in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Duck Creek Technologies is running and its propensity to invest more and deepen its relationship with Workday , UKG , Leoforce, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Duck Creek Technologies revenues, which have grown to $375.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Duck Creek Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Duck Creek Technologies Tech Stack and Enterprise Applications
Duck Creek Technologies ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | SAP ERP ECC 6.0 | Workday Financial Management | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Duck Creek Technologies implemented Workday Financial Management, replacing SAP ERP ECC 6.0 as its core financial system. The Workday Financial Management deployment serves as Duck Creek Technologies' ERP Financial platform for global revenue accounting and multi book reporting across five legal entities.
The implementation focused on revenue accounting and billing capabilities, including contract setup, billing schedules, revenue schedules, and multi book ledgers for US GAAP, IFRS, and internal reporting. Workday Financial Management was configured to support full retrospective adoption of ASC-606 and to maintain SSP analysis and software and services contract combination workflows.
Operational integrations included engineered SSP tracking through Salesforce.com, collaboration with MIS and IS teams for data orchestration, and integration of revenue summaries into the company forecasting tool used by FP&A. The deployment covered revenue operations, production and services finance, sales operations, legal review processes, and consolidation tasks for filings.
Governance changes aligned with the technical rollout, with a formal contract review process instituted between revenue operations, sales operations, and legal to ensure ASC-606 compliance and appropriate contract amendments. The revenue group managed by Duck Creek validated the transition between SAP ERP ECC 6.0 and Workday Financial Management to ensure correct contract, billing, and revenue schedule setup and to support integration of tuck in acquisitions.
As implemented, Workday Financial Management enabled timely global consolidated revenue close processes, supporting Day+3 and Day+5 close targets for different periods, and produced the revenue metrics used in 10K and 10Q filings. The platform provided a unified ERP Financial foundation for revenue recognition, billing operations, and acquisition revenue integration.
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Expense Management | ERP |
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2017 | 2018 |
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Duck Creek Technologies HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Great Place to Work Emprising | Employee Experience, Employee Engagement | HCM | n/a | 2021 | 2021 |
In 2021, Duck Creek Technologies implemented UKG Great Place to Work Emprising to extend its employer brand and employee feedback capabilities. The deployment surfaces UKG Great Place to Work Emprising on Duck Creek's public website, targeting Employee Experience,Employee Engagement objectives and providing visible benchmarking content for candidates and stakeholders. This public-facing implementation complements internal engagement activities by exposing certification and cultural attributes through the corporate careers and about pages.
Configuration emphasized survey administration, pulse feedback workflows, and centralized reporting, with HR and People Operations designated as primary business function owners. The implementation included role-based access controls and publication controls to manage confidentiality of responses while enabling curated results to be published on the website, and governance was structured around People Ops for cadence, response management, and content updates. Operational coverage is focused on the United States and aligns application-level reporting and people analytics with employer branding and recruitment channels.
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Recruiting | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Duck Creek Technologies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Duck Creek Technologies deployed Hubspot Live Chat on its public website to enable real time customer engagement and inbound lead capture. The implementation centers on the Chatbots and Conversational AI category, using Hubspot Live Chat as the primary conversational interface for web visitors and prospects.
Hubspot Live Chat was configured as a website chat widget with conversational workflows that provide initial triage, session context capture, and canned responses for repeatable inquiries. The deployment leverages typical Chatbots and Conversational AI capabilities such as proactive chat invitations, visitor tracking, and a shared conversation inbox to support consistent handling of web leads.
Operationally the implementation runs on Duck Creek Technologies website and supports marketing, sales, and customer support functions by routing conversations and capturing contact signals for follow up. Conversations are retained in the Hubspot Live Chat environment, providing a centralized place for handoff between automated bot flows and human agents, and enabling conversation history to be referenced during follow up.
Governance focused on establishing response playbooks and inbox ownership to ensure consistent handling of web inquiries, with training for digital engagement teams on use of Hubspot Live Chat and conversation escalation. The narrative emphasizes structural integration of Hubspot Live Chat into web engagement workflows and internal routing practices rather than measured outcomes.
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Duck Creek Technologies Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Duck Creek Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Duck Creek Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Duck Creek Technologies EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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Duck Creek Technologies ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Duck Creek Technologies Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Duck Creek Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Duck Creek Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Duck Creek Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Duck Creek Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Duck Creek Technologies digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Duck Creek Technologies Technographics
Duck Creek Technologies is a Professional Services organization based in United States,
with around 1900 employees and annual revenues of $375.0 million.
Duck Creek Technologies operates a diverse technology stack with applications such as
Workday Financial Management, UKG Great Place to Work Emprising and Hubspot Live Chat,
covering areas like ERP Financial, Employee Experience, Employee Engagement and Chatbots and Conversational AI.
Duck Creek Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, UKG and HubSpot.
Duck Creek Technologies recently adopted applications including
Leoforce Source and Engage in 2023, ServiceNow ITSM in 2022 and UKG Great Place to Work Emprising in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Duck Creek Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Duck Creek Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Duck Creek Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.