Duckhorn Wine Company
1201 Dowdell Lane,
St. Helena, 94574, CA,
United States
St. Helena, 94574, CA,
United States
1 707-963-7108
Consumer Packaged Goods
Duckhorn Wine Company Technographics
Duckhorn Wine Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Duckhorn Wine Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 434 Duckhorn Wine Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Duckhorn Wine Company has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2018, Cavallo Ventures AgCode Platform for Agriculture ERP in 2020, Olark Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Duckhorn Wine Company is running and its propensity to invest more and deepen its relationship with Microsoft , Stripe , Cavallo Ventures or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Duckhorn Wine Company revenues, which have grown to $372.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Duckhorn Wine Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Duckhorn Wine Company Tech Stack and Enterprise Applications
Duckhorn Wine Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics NAV | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018 Duckhorn Wine Company deployed Microsoft Dynamics 365 Business Central, replacing Microsoft Dynamics NAV to centralize corporate financial operations. The initiative was executed under the ERP Financial category and focused on standardizing core accounting and finance workflows across the organization.
The implementation included a cloud-centric deployment architecture with an Azure environment provisioned to host virtual machines, Microsoft Data Factory for ETL orchestration, Analysis Services for semantic models, and Power BI premium for enterprise reporting. Microsoft Dynamics 365 Business Central was configured to run within that Azure footprint, enabling a consolidated platform for transaction processing and analytics.
Configuration work emphasized ERP Financial capabilities typical for a consumer packaged goods finance organization, including general ledger, accounts payable, accounts receivable, bank reconciliation, cash management and cost accounting. The project aligned system configuration and master data structures to support month end close and financial reporting processes.
Integrations were explicitly implemented between Business Central and the analytics layer, using Microsoft Data Factory to stage and transform transactional data into Analysis Services models consumed by Power BI premium. Operational coverage centered on the finance and accounting functions across Duckhorn Wine Company, with the application serving as the system of record for financial transactions.
Project governance and rollout were managed using Microsoft Project Online for schedule and resource planning, Monday.com for task tracking, and Egnyte for document collaboration and version control. These tools were used to orchestrate cutover activities, manage implementation artifacts, and maintain change control during the migration from Microsoft Dynamics NAV to Microsoft Dynamics 365 Business Central.
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Payment Processing | ERP |
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2021 | 2021 |
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Duckhorn Wine Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cavallo Ventures | Legacy | Cavallo Ventures AgCode Platform | Agriculture ERP | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Duckhorn Wine Company implemented Cavallo Ventures AgCode Platform. The Cavallo Ventures AgCode Platform functions as an Agriculture ERP supporting the Estate Vineyard Winegrowing team at Duckhorn Portfolio operations in St. Helena, California.
The implementation emphasized modules for farming invoice coding and approval workflows, AgCode upload capabilities, bi-monthly payroll coordination, timecard tracking, and audit reporting support. Cavallo Ventures AgCode Platform was configured to capture invoice coding metadata, route email approvals for coded farming invoices, and centralize labor and payroll inputs for vineyard operations.
Operational coverage centered on the Estate Vineyard office, the Estate House, and the Main office in St. Helena, with the Estate Vineyard Administrative Assistant serving as the primary daily operator for data input, timecard tracking, invoice coding, mail coordination, and audit file preparation. Governance was structured around electronic approval routings for coded invoices and routine reconciliations to preserve audit trails and support vineyard finance and operations teams.
The deployment aligned with core Agriculture ERP functional areas including farm financials, labor management, compliance reporting, and farm operations record keeping, enabling consolidated vineyard administrative processes across office coordination and vineyard winegrowing business functions.
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Winery Management | ERP Services and Operations |
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2019 | 2019 |
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Duckhorn Wine Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Duckhorn Wine Company deployed Olark Live Chat on its consumer-facing website, implementing Olark Live Chat as part of its Chatbots and Conversational AI capability. The deployment uses the Olark web chat widget to provide real-time messaging, session-based visitor context, canned responses, and persistent chat transcripts to support web-originated consumer inquiries.
Configuration emphasized agent availability windows, chat routing to internal customer service teams, and widget customization to align with DuckhornPortfolio.com branding. Operational governance established chat ownership and response workflows within customer service operations, and the implementation captured visitor metadata and chat histories to support repeatable inquiry handling and agent handoffs.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Duckhorn Wine Company Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Duckhorn Wine Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Duckhorn Wine Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Duckhorn Wine Company eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Duckhorn Wine Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Duckhorn Wine Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Duckhorn Wine Company TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Duckhorn Wine Company PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2020 | 2020 |
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Duckhorn Wine Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Duckhorn Wine Company
| First Name | Last Name | Title | Function | Department | Phone | |
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COO | CXO | Finance | |
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Director of Business Applications | Director | IT | |
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IT Project Manager | Manager | IT | |
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Vice President Deputy General Counsel | VP | Legal | |
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Vice President Procurement | VP | Procurement | |
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General Manager | Manager | Finance | |
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IT Operations Manager | Manager | IT | |
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Inventory Manager | Manager | Supply Chain | |
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Director of Financial Planning and Analysis | Director | Finance | |
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CFO | CXO | Finance | |
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Vice President, Financial Planning & Analysis | VP | Finance | |
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Apps Being Evaluated by Duckhorn Wine Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Duckhorn Wine Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Duckhorn Wine Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Duckhorn Wine Company Technographics
Duckhorn Wine Company is a Consumer Packaged Goods organization based in United States,
with around 434 employees and annual revenues of $372.0 million.
Duckhorn Wine Company operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Cavallo Ventures AgCode Platform and Olark Live Chat,
covering areas like ERP Financial, Agriculture ERP and Chatbots and Conversational AI.
Duckhorn Wine Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Cavallo Ventures and Olark.
Duckhorn Wine Company recently adopted applications including
Stripe Payments in 2021, Olark Live Chat in 2021 and Tawk.to in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Duckhorn Wine Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Duckhorn Wine Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Duckhorn Wine Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.