Oshawa, L1G 0C5, ON,
Canada
Durham College Of Applied Arts And Technology Technographics
Durham College Of Applied Arts And Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Durham College Of Applied Arts And Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 Durham College Of Applied Arts And Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Durham College Of Applied Arts And Technology has purchased the following applications: D2L Brightspace LMS for Learning and Development in 2018, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2021, LiveHelpNow Help Desk for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Durham College Of Applied Arts And Technology is running and its propensity to invest more and deepen its relationship with D2L , Symplicity , LiveHelpNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Durham College Of Applied Arts And Technology revenues, which have grown to $273.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Durham College Of Applied Arts And Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Durham College Of Applied Arts And Technology Tech Stack and Enterprise Applications
Durham College Of Applied Arts And Technology HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| D2L | Legacy | D2L Brightspace LMS | Learning and Development | HCM | n/a | 2018 | 2018 |
In 2018, Durham College Of Applied Arts And Technology implemented D2L Brightspace LMS in the Learning and Development category. D2L Brightspace LMS is used on the college website to centralize course delivery for online and blended programs, providing a single access point for students and faculty.
The deployment is a web hosted Brightspace instance configured around core learning management capabilities including course content management, assessment and gradebook functionality, learning analytics, and mobile compatible access. Operational coverage spans academic departments and continuing education programs, with course provisioning and user access managed by the college's academic technology and registrar functions. Administrative workflows were structured to support course creation, enrollment provisioning, instructor role assignments, and instructional design support as part of governance and rollout across faculties.
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Talent Sourcing | HCM |
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2022 | 2022 |
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Durham College Of Applied Arts And Technology AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Durham College Of Applied Arts And Technology implemented LiveHelpNow Live Chat on its public website. The LiveHelpNow Live Chat deployment provides web embedded conversational interfaces and real time visitor messaging as part of the Chatbots and Conversational AI category, enabling direct inquiry handling on marketing and student service pages. The application name LiveHelpNow Live Chat is used to surface a chat widget for prospect and current student engagement.
Configuration follows a standard client side widget paired with an agent console and canned response libraries, consistent with Chatbots and Conversational AI functional modules such as live agent routing, automated greetings, and knowledge base linking. Operational scope focuses on web channels supporting admissions, student services, and general campus inquiries, with administrative controls for agent availability and message routing managed by campus IT and communications teams. The observable deployment architecture centers on a browser delivered chat widget and vendor hosted agent interface.
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Durham College Of Applied Arts And Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Help Desk | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Durham College Of Applied Arts And Technology implemented LiveHelpNow Help Desk to support higher education student support and centralized help desk ticketing. The LiveHelpNow Help Desk deployment served Durham College as a Customer Support application to manage inquiries and improve service across student services and campus help desk teams.
Implementation focused on standard Customer Support capabilities including ticketing intake, live chat engagement, knowledge base management, automated routing and escalation workflows, and operational reporting for service queues. Configuration emphasized centralized ticket intake and standardized escalation to align campus support workflows and instrument query triage for IT and student services, and governance centered on role based support queues and process changes to consolidate inquiry handling within the LiveHelpNow Help Desk platform.
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Durham College Of Applied Arts And Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Durham College Of Applied Arts And Technology
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Salesforce Assistant Administrator | Manager | Marketing |
Apps Being Evaluated by Durham College Of Applied Arts And Technology Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-26 | Durham College Of Applied Arts And Technology | Evaluated | Instructure | Canvas LMS | Learning and Development | HCM |
| 2025-11-24 | Durham College Of Applied Arts And Technology | Evaluated | Epoch | Epoch Payments | Payment Processing | ERP |
| 2025-10-14 | Durham College Of Applied Arts And Technology | Evaluated | Moneris | Moneris | Payment Processing | ERP |
| 2025-07-03 | Durham College Of Applied Arts And Technology | Evaluated |
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Student Information | ERP Services and Operations |
| 2025-03-17 | Durham College Of Applied Arts And Technology | Evaluated |
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Education ERP | ERP Services and Operations |
| 2024-08-01 | Durham College Of Applied Arts And Technology | Evaluated |
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Portfolio and Investment Management | Investment Management |