Oshawa, L1G 0C5, ON,
Canada
Durham College Of Applied Arts And Technology Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Durham College Of Applied Arts And Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 Durham College Of Applied Arts And Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Durham College Of Applied Arts And Technology has purchased the following applications: D2L Brightspace LMS for Learning and Development in 2018, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2021, LiveHelpNow Help Desk for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Durham College Of Applied Arts And Technology is running and its propensity to invest more and deepen its relationship with D2L , Symplicity , LiveHelpNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Durham College Of Applied Arts And Technology revenues, which have grown to $273.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Durham College Of Applied Arts And Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| D2L | Legacy | D2L Brightspace LMS | Learning and Development | HCM | n/a | 2018 | 2018 |
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Talent Sourcing | HCM |
|
2022 | 2022 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Help Desk | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Durham College Of Applied Arts And Technology implemented LiveHelpNow Help Desk to support higher education student support and centralized help desk ticketing. The LiveHelpNow Help Desk deployment served Durham College as a Customer Support application to manage inquiries and improve service across student services and campus help desk teams.
Implementation focused on standard Customer Support capabilities including ticketing intake, live chat engagement, knowledge base management, automated routing and escalation workflows, and operational reporting for service queues. Configuration emphasized centralized ticket intake and standardized escalation to align campus support workflows and instrument query triage for IT and student services, and governance centered on role based support queues and process changes to consolidate inquiry handling within the LiveHelpNow Help Desk platform.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Cloud Storage | IaaS |
|
2018 | 2018 |
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Content Delivery Network | IaaS |
|
2017 | 2017 |
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| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
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