Duty Free Americas
6100 Hollywood Blvd 7th floor,
Hollywood, 33024, FL,
United States
Hollywood, 33024, FL,
United States
1 954-986-7700
Retail
Duty Free Americas Technographics
Duty Free Americas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Duty Free Americas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Duty Free Americas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Duty Free Americas has purchased the following applications: SAP Business One for ERP Financial in 2007, Oracle Retail Sales Audit (ReSA) for Retail Management in 2006, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Duty Free Americas is running and its propensity to invest more and deepen its relationship with SAP , Amazon Web Services (AWS) , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Duty Free Americas revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Duty Free Americas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Duty Free Americas Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP Financial Management | n/a | 2007 | 2008 |
In 2007 Duty Free Americas implemented SAP Business One as its ERP Financial application. The rollout focused on consolidating retail finance processes and strengthening point of sale reconciliation workflows by centralizing accounting and inventory valuation functions within SAP Business One.
Configuration work for SAP Business One concentrated on core financial modules including general ledger, accounts payable, accounts receivable, bank reconciliation, and inventory valuation, with specific customization to support retail transaction flows. The implementation included configuration, build testing, and staged store upgrades to align register transaction data with financial posting rules in SAP Business One.
The SAP Business One deployment was integrated with the companys POS environment, explicitly including SAP POS version 9.5 and IBM POS systems, supported by Microsoft SQL Server databases and Oracle systems. Custom VB.net and Java applications were used for POS business logic and reporting, RED IRON Technologies applications were present in the stack, and a Mobile POS integration connected the register POS to a tablet with integrated MSR, scanner, and Bluetooth printer. A PE environment was used for image distribution and gold image management during store upgrades.
Operational governance was administered by IT analysts who served as configurators, test owners, and build approvers, they submitted support tickets for fixes, produced final gold images, and executed store upgrades. Ongoing responsibilities included POS configuration changes per division, test validation of builds, and maintaining reporting routines such as duplicate check and sales reports within the SAP Business One ERP Financial landscape.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Sales Audit (ReSA) | Retail Management | ERP Services and Operations | n/a | 2006 | 2006 |
In 2006 Duty Free Americas implemented Oracle Retail Sales Audit ReSA within its Retail Management environment to centralize sales auditing and transaction validation across its US operations. Oracle Retail Sales Audit ReSA was deployed as a core audit engine linked to the company ERP transformation layer, with a focus on transaction integrity and exception handling for retail sales and settlement workflows.
The implementation emphasized sales audit processing, exception management, transaction validation rules, and settlement reconciliation modules typical of Retail Management solutions. Configuration work included audit rule sets, exception queues, automated validation logic, and workflows for transaction correction and rebilling, enabling structured handling of audit exceptions and manual adjustments.
Integrations were built around an ERP database transformation server and a secondary ERP transformation and integration database server, reflecting the dual server architecture used to stage and normalize POS and back office data. Oracle Retek Resa and Sim were part of the integration landscape, with transactional feeds ingested through the transformation servers into Oracle Retail Sales Audit ReSA and corrected transactions written back to the ERP transformation layer for downstream reconciliation.
Operational governance centered on hands on maintenance of the ERP transformation servers, operational ownership of exception queues by store operations and finance teams, and strict audit trails for corrected transactions. Day to day processes included triage of transactions with issues that hit Oracle Retek Resa and Sim, documented correction workflows, scheduled data loads, and monitoring to ensure data consistency across the Retail Management stack.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Duty Free Americas implemented Zendesk Chat on its public website. The deployment uses Zendesk Chat, categorized as Chatbots and Conversational AI, to provide real time web messaging and proactive engagement on product and beauty pages.
Implementation centered on the Zendesk Chat web widget embedded across the site, configured with proactive chat triggers, canned responses, skill based routing, and agent handoff to support staff. The configuration follows typical Chatbots and Conversational AI workflows by enabling immediate customer messaging, session transcripts, and asynchronous fallback when agents are offline.
Operational ownership is held by digital commerce and customer service teams, who staff chat channels and maintain response templates and routing rules. Duty Free Americas Zendesk Chat Chatbots and Conversational AI supports customer service and e commerce engagement through real time conversational handling on the company website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2006 | 2006 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Duty Free Americas
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Duty Free Americas Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Duty Free Americas IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Duty Free Americas digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Duty Free Americas Technographics
Duty Free Americas is a Retail organization based in United States,
with around 2000 employees and annual revenues of $1.00 billion.
Duty Free Americas operates a diverse technology stack with applications such as
SAP Business One, Oracle Retail Sales Audit (ReSA) and Zendesk Chat,
covering areas like ERP Financial, Retail Management and Chatbots and Conversational AI.
Duty Free Americas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Zendesk.
Duty Free Americas recently adopted applications including
Amazon Pay in 2021, Zendesk Service in 2021 and New Relic APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Duty Free Americas’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Duty Free Americas’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Duty Free Americas technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.