Ealing, Hammersmith & West London College Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ealing, Hammersmith & West London College and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Ealing, Hammersmith & West London College employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ealing, Hammersmith & West London College has purchased the following applications: MHR iTrent HR for Core HR in 2017, Pubble for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ealing, Hammersmith & West London College is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Pubble , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ealing, Hammersmith & West London College revenues, which have grown to $213.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ealing, Hammersmith & West London College intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Ealing, Hammersmith & West London College implemented MHR iTrent HR in the Core HR category. The deployment covered four campuses and supported an employee population of approximately 1000 staff across further and higher education operations.
Configuration of MHR iTrent HR centered on employee relations and case management capabilities, reflecting the college s existing ER workload. The MHR iTrent HR implementation was configured to manage and monitor high caseloads including misconduct, performance management, appeals, absence management, grievances, flexible working requests, and maternity and paternity processes, and to support structured employee lifecycle workflows.
Operational scope included HR business partners, line managers and trade union engagement, with governance oriented around a partnership model between managers, staff and unions. HR delivered Business Partner and development meetings, provided training to managers, and advised and supported managers during departmental reorganisations to embed processes and ensure consistent use of MHR iTrent HR.
The HR function retained responsibility for a comprehensive ER service while supporting ongoing development and configuration of MHR iTrent HR. Implementation emphasis was on casework operationalization, manager enablement and formalizing workflows for family leave and flexible working within the college s Core HR platform.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pubble | Legacy | Pubble | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Ealing, Hammersmith & West London College implemented Pubble. Pubble is deployed on the college website as a Chatbots and Conversational AI application to automate web enquiries and provide a conversational interface for prospective students and current learners.
The deployment is delivered as an embedded web chat widget served from Pubble's cloud platform, configured with conversational flows, FAQ automation, and agent handover capabilities consistent with Chatbots and Conversational AI functionality. Configuration work focused on content authoring for common enquiries, rule-based routing of conversations, and templated response flows to reduce manual triage of routine questions.
Operational ownership is centered with digital services and student support teams, with the solution scoped to handle admissions enquiries, general information requests, and first-line student services interactions on the public website. Governance includes content management and escalation procedures for handing conversations to human advisors, and the implementation is explicitly limited to the college website without named integrations to other campus systems.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Ealing, Hammersmith & West London College implemented Google Workspace (Formerly Google G-Suite) as its core Collaboration platform to support academic and administrative communication. The deployment centralized cloud email, calendaring, document collaboration, file storage, and videoconferencing capabilities, with Gmail, Google Calendar, Google Drive, Google Docs, and Google Meet acting as the primary functional components. Google Workspace (Formerly Google G-Suite) is administered through the Google Admin console for user and group management and permission control across the institution.
Architecturally the implementation is cloud hosted on Google infrastructure with tenant administration handled via standard Workspace administrative tooling. Operational coverage includes institutional email, shared drives and collaborative document authoring for departments, and calendaring for academic scheduling, bringing IT administration, student services, and academic departments onto a single Collaboration platform. Governance around the rollout emphasizes centralized account provisioning, group based access controls, and domain level policy configuration for sharing and retention settings.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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