Randolph, 44265, OH,
United States
East Trailers Technographics
East Trailers Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by East Trailers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 550 East Trailers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that East Trailers has purchased the following applications: Optimum Info Warranty for Warranty Claims Management in 2016, Optimum Info Parts for Order Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems East Trailers is running and its propensity to invest more and deepen its relationship with Optimum Info or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing East Trailers revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for East Trailers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
East Trailers Tech Stack and Enterprise Applications
East Trailers ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimum Info | Legacy | Optimum Info Warranty | Warranty Claims Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 East Trailers implemented Optimum Info Warranty as a Warranty Claims Management solution to modernize a manual, paper based warranty process. The deployment focused on digitizing claims intake and establishing structured adjudication workflows to support after sales warranty claims management across the companys North American dealer network.
Optimum Info Warranty was configured to support claims intake, adjudication, supplier warranty tracking and operational reporting, aligning with standard Warranty Claims Management capabilities. The implementation emphasized automation of claim routing and validation, and the use of the vendor reporting module to consolidate warranty metrics and supplier recovery activity.
The solution integrated warranty data with East Trailers backend systems to provide a single source of record for claim lifecycle information, enabling cross functional access for after sales and warranty administration teams. Operational coverage explicitly targeted dealer submitted claims across North America and centralized claim processing through the Optimum Info Warranty application.
Governance changes included formalizing digital claim submission and centralized reporting to replace paper procedures, and establishing supplier warranty tracking processes within the new application. The program delivered faster claim turnaround and improved reporting, reducing average claim processing from approximately 35 days to about 10 days.
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East Trailers SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimum Info | Legacy | Optimum Info Parts | Order Management | SCM | n/a | 2019 | 2019 |
In 2019, East Trailers implemented Optimum Info Parts to automate after-sales parts order management and provide dealer self-service across its North American dealer network. Optimum Info Parts, an Order Management application, was deployed to centralize parts catalog access and structured order capture for both dealer portals and internal parts teams.
The implementation configured the Optimum Info Parts parts catalog, a dealer self-service portal for online ordering, order capture and tracking capabilities, and inventory synchronization to support order lifecycle workflows and fulfillment processing. Configuration emphasized catalog-driven ordering and automated order routing to standardize dealer transactions and reduce manual order entry.
Integrations included the parts catalog integration with the company ERP and with live inventory feeds to align availability and reservation states with downstream fulfillment. Operational coverage focused on after-sales parts and dealer operations across the North American dealer network, extending system use to dealers and internal service parts staff.
Rollout began in 2019 and expanded to approximately 40 dealers with roughly 250 active users consuming the dealer portal and order management capabilities. The program reduced staff time spent handling phone orders and improved parts sales visibility and fulfillment speed, and governance centered on centralized catalog management and dealer access controls to preserve data consistency across channels.
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IT Decision Makers and Key Stakeholders at East Trailers
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Apps Being Evaluated by East Trailers Executives
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