EastEssence
39678 Mission Boulevard,
Fremont, 94539, CA,
United States
Fremont, 94539, CA,
United States
1 888-587-8417
Retail
EastEssence Technographics
EastEssence Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EastEssence and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 EastEssence employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EastEssence has purchased the following applications: PayPal Enterprise for Payment Processing in 2020, Zendesk Chat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EastEssence is running and its propensity to invest more and deepen its relationship with PayPal , Apple , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EastEssence revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EastEssence intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EastEssence Tech Stack and Enterprise Applications
EastEssence ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, EastEssence implemented PayPal Enterprise as its online payment platform to handle checkout and card acceptance on the company website. The PayPal Enterprise deployment serves the Payment Processing need for EastEssence, providing a hosted payment gateway, payment button integration, tokenization for stored payment methods, and standard fraud mitigation capabilities typical of enterprise payment solutions.
The implementation was integrated directly into EastEssence web storefront pages, using PayPal Enterprise hosted flows and API calls to capture orders and reduce direct PCI scope for the small retail merchant. Operational responsibility sits with ecommerce and finance functions, with configuration focused on merchant account settings, payment routing, and reconciliation workflows, and governance centered on payment configuration reviews and order to cash coordination between web operations and accounting.
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Payment Processing | ERP |
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2021 | 2021 |
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EastEssence AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, EastEssence implemented Zendesk Chat on its website. EastEssence implemented Zendesk Chat, a Chatbots and Conversational AI application, to add real-time customer messaging capabilities to its ecommerce storefront and align online shopping touchpoints with support operations.
Deployment used the Zendesk Chat web widget embedded across product and checkout pages and provisioned agent seats sized for a 30 person retailer support model. Functional configuration included live chat sessions, canned responses, proactive chat triggers, and transcript capture to document order inquiries and product questions. The implementation's integration scope is explicitly the customer-facing website, with chat session records retained in the Zendesk Chat application for operational continuity. Governance emphasized chat availability windows, response ownership by named agents, and standardized message templates to streamline support workflows for the small customer service organization.
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EastEssence Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, EastEssence deployed Google Workspace (Formerly Google G-Suite) as its core Collaboration platform. The rollout established Google Workspace (Formerly Google G-Suite) as the primary communication and document collaboration backbone for the company's roughly 30 employees and external website touchpoints.
The implementation centers on standard Google Workspace capabilities, configured to support Gmail for company email, Google Drive for shared file storage, Google Docs and Sheets for collaborative content creation, and Google Calendar for scheduling. Administrative capabilities were enabled through the Google Workspace Admin console to manage user accounts, groups, and domain settings, and shared drives were used to align document ownership with business functions.
Google Workspace is integrated with EastEssence's website to handle corporate email routing and public contact form notifications, reflecting use of the platform at the intersection of web operations and daily communications. Operational coverage extends across core business functions, including customer communications, merchandising operations, and general administrative workflows, consistent with Collaboration category use cases.
Governance is implemented via centralized account administration and group based access controls, with role aligned provisioning for staff accounts and email aliases. Training and staged onboarding supported adoption while the company continued to operate its web storefront alongside Google Workspace based communications.
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EastEssence CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2008 | 2008 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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EastEssence IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at EastEssence
| First Name | Last Name | Title | Function | Department | Phone | |
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Owner | CXO | Finance | |
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Admin | Manager | Operations | |
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Marketing Executive | CXO | Marketing | |
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Affiliates Program | Manager | Marketing | |
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Co Founder | CXO | Finance | |
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Business Development Associate | Manager | Sales | |
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Apps Being Evaluated by EastEssence Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from EastEssence IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the EastEssence digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD EastEssence Technographics
EastEssence is a Retail organization based in United States,
with around 30 employees and annual revenues of $5.0 million.
EastEssence operates a diverse technology stack with applications such as
PayPal Enterprise, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
EastEssence has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Zendesk and Google.
EastEssence recently adopted applications including
Gameball in 2023, Apple Pay in 2021 and Shopify in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of EastEssence’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates EastEssence’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete EastEssence technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.