EB Games Canada
EB Games Canada Technographics
EB Games Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EB Games Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 EB Games Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EB Games Canada has purchased the following applications: In-House ATS for Applicant Tracking System in 2013, Microsoft 365 for Collaboration in 2018, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EB Games Canada is running and its propensity to invest more and deepen its relationship with In-House Applications , UKG , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EB Games Canada revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EB Games Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EB Games Canada Tech Stack and Enterprise Applications
EB Games Canada HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, EB Games Canada implemented an In-House ATS on its public careers site. The In-House ATS functions as the company Applicant Tracking System supporting recruitment for its retail operations and corporate roles.
The deployment is an in-house hosted application embedded into the EB Games careers workflow, providing core Applicant Tracking System capabilities such as job requisition publishing, candidate application intake, resume parsing, candidate profile management, application status tracking, interview scheduling, and approvals routing. The In-House ATS centralizes candidate records and application workflows to enable recruiters and hiring managers to manage vacancies through the hiring lifecycle. Configuration appears oriented to high-volume retail hiring flows with role-based access controls for HR and hiring managers.
Operational coverage spans corporate talent acquisition and store-level hiring across Canada, with the system surfaced directly on https://www.ebgames.ca/Careers to capture applicants. Governance focuses on standardized requisition creation and approval workflows, centralized candidate data management, and recruiter-driven workflow orchestration. The solution is internally developed and operated as an in-house application, reflecting internal ownership of deployment and ongoing support.
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Payroll | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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EB Games Canada Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, EB Games Canada implemented Microsoft 365 as its primary Collaboration platform to support corporate communication and content collaboration across the retailer. Publicly visible traces on ebgames.ca confirm use of Microsoft 365 assets, and the deployment is associated with an organization of approximately 2500 employees operating in Canada.
The Microsoft 365 deployment aligned to standard Collaboration capabilities with configuration centered on unified email and calendaring, real time chat and meetings, intranet and team sites, and cloud file storage and synchronization. Microsoft 365 was positioned to provide core functional modules such as email and calendar, team chat and meetings, document libraries and site publishing, and personal file sync and sharing for knowledge workers and store support staff.
Operational coverage for Microsoft 365 was oriented to both corporate and retail operations in Canada, supporting business functions that include corporate IT, customer support, merchandising operations, and store staff communications. Administration and lifecycle tasks were managed through Microsoft 365 administration controls, with role based access and group provisioning used to align users to departmental collaboration spaces and content governance.
Governance focused on standard Collaboration workflows, including centralized tenant administration, controlled site and team sprawl management, and document access governance to support retail operational needs. The narrative centers on EB Games Canada Microsoft 365 Collaboration as an enterprise collaboration layer for communication, content collaboration, and operational coordination across the organization.
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EB Games Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, EB Games Canada implemented Zendesk Service on its website. Zendesk Service is deployed as a web-embedded Customer Support solution handling web-based ticket intake and customer messaging for the retailer's Canadian operations.
The implementation aligns with core Customer Support capabilities, including persistent ticketing workflows, a public help center for self-service knowledge articles, and web messaging for live chat interactions. Configuration emphasizes agent routing, standard ticket fields and workflow automations consistent with web-first support, with macros and status management used to streamline repetitive inquiries.
Operationally the deployment is focused on online customer engagement via the ecommerce site and coordinates with store-level customer service processes across Canada. Governance centers on centralized ticket queues and agent workflows, with escalation and categorization practices mapped into the Zendesk Service instance to standardize responses and case handling.
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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EB Games Canada ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2011 | 2011 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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EB Games Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2008 | 2008 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at EB Games Canada
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Payroll & Benefits Manager | Manager | HR | |
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Senior Human Resources Manager | Manager | HR | |
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Director Of Technology | Director | IT | |
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Payroll Manager | Manager | Finance | |
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Regional Director Western Canada | Director | Finance | |
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Human Resources Manager | Manager | HR | |
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Apps Being Evaluated by EB Games Canada Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from EB Games Canada IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the EB Games Canada digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD EB Games Canada Technographics
EB Games Canada is a Retail organization based in Canada,
with around 2500 employees and annual revenues of $700.0 million.
EB Games Canada operates a diverse technology stack with applications such as
In-House ATS, Microsoft 365 and Zendesk Service,
covering areas like Applicant Tracking System, Collaboration and Customer Support.
EB Games Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, Microsoft and Zendesk.
EB Games Canada recently adopted applications including
Atlassian Jira Service Desk in 2021, Amazon CloudFront in 2021 and Amazon Elastic Load Balancing (ELB) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of EB Games Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates EB Games Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete EB Games Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.