Echelon Fitness
605 Chestnut Street, Suite 700,
Chattanooga, 37450, TN,
United States
Chattanooga, 37450, TN,
United States
1 888-784-2835
Distribution
Echelon Fitness Technographics
Echelon Fitness Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Echelon Fitness and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Echelon Fitness employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Echelon Fitness has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2010, Zingfit for Gym Management in 2019, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Echelon Fitness is running and its propensity to invest more and deepen its relationship with Oracle , Amazon Web Services (AWS) , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Echelon Fitness revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Echelon Fitness intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Echelon Fitness Tech Stack and Enterprise Applications
Echelon Fitness ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Echelon Fitness implemented Oracle NetSuite ERP. The deployment emphasized ERP Financial capabilities and included NetSuite WMS functionality to support the company's US e-commerce and distribution operations.
Implementation work focused on core ERP Financial workflows, inventory and order management, and warehouse management configuration within Oracle NetSuite ERP. Integrations were executed using middleware and EDI to connect sales channels, the in-house warehouse in Chattanooga, and third party logistics in California. A single hub for customer inquiries was established by funneling service tickets into Zendesk which was integrated into order and fulfillment workflows.
Operational scope covered contact center restructuring and warehouse process redesign, affecting customer service, fulfillment, and operations teams across the US. The contact center was restructured into a multi tier model, initially managed by a 30 seat in-house team then expanded to include a 20 seat outsourced complement, with all tiers routing through Zendesk. The program enforced KPI agreements with the 3PL and the in-house warehouse to align fulfillment performance to business requirements.
Governance emphasized data driven process improvement, using business data to identify root causes of constraints and to reduce cycle times across order to cash and returns workflows. The project included development of a platinum repair service for high value accounts in collaboration with sales, and product assortment adjustments to support Amazon and Facebook channels. Outcomes reported by the implementation team included higher customer satisfaction, reduced cost and waste, and improved workplace culture.
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Echelon Fitness ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zingfit | Legacy | Zingfit | Gym Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Echelon Fitness implemented Zingfit as its Gym Management application to support studio-level operations. The deployment concentrated on front-desk check-in, class scheduling, instructor coordination, and membership handling for its Chattanooga studio operations where staff were already using spreadsheets to track activity.
Zingfit was configured to manage core Gym Management functions including class rostering, digital check-in, membership billing and point-of-sale workflows, and basic customer engagement tools used by studio staff. Configuration emphasized studio workflows that supported instructors and front-desk representatives, aligning scheduling rules and class capacities with in-studio operations.
Operationally, studio personnel worked with Zingfit alongside MindBody as part of their broader fitness software usage, with staff using both platforms in day-to-day bookings and customer interactions. Business functions directly impacted included front-desk operations, instructor coordination, in-studio sales and local marketing activities where staff executed promotions and member outreach.
Governance and process changes centered on shifting routine studio tasks away from spreadsheets and manual chalkboard promotions toward system-driven scheduling and digital check-in procedures, with studio representatives responsible for daily operational oversight. Training and role-aligned access controls were applied to ensure instructors and front-desk staff could manage classes, check members in, and support equipment sales through the Zingfit Gym Management application.
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Echelon Fitness AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Echelon Fitness deployed Zendesk Chat on its public website to support online customer engagement, implementing the vendor product Zendesk Chat within its digital support channel stack. The deployment is explicitly categorized as Chatbots and Conversational AI and was provisioned to address web‑based inquiries for the United States based distributor with roughly 300 employees and $120,000,000 in revenue.
The Zendesk Chat implementation focuses on real time messaging and conversational workflows typical of Chatbots and Conversational AI, including a live chat widget, automated routing rules, and scripted response templates to standardize agent interactions. Configuration activities centered on chat triggers, session handoff to agents, transcript capture for auditing, and setting agent availability and queue behavior, reflecting standard operational modules for conversational support.
Operational ownership is aligned with online customer service and digital engagement teams, with the Zendesk Chat widget embedded site wide to cover pre sales and post sales inquiries. Governance practices emphasize chat monitoring, agent queue management, and transcript retention to support day to day support operations, while rollout remained focused on web channel coverage rather than broader omnichannel orchestration.
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Echelon Fitness Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Echelon Fitness eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2018 | 2018 |
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Product Review Management | eCommerce |
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2019 | 2019 |
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Echelon Fitness SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Returns Management | SCM |
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2021 | 2021 |
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Echelon Fitness CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Donor and Fundraising Management | CRM |
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2022 | 2022 |
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Donor and Fundraising Management | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2018 | 2018 |
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Echelon Fitness TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Echelon Fitness PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Echelon Fitness IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Archive as a Service (AaaS) | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Echelon Fitness Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Echelon Fitness
| First Name | Last Name | Title | Function | Department | Phone | |
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Call Center Customer Service Director | Director | Customer Service | |
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Customer Service Lead | Manager | Customer Service | |
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VP of Sales | VP | Sales | |
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Senior Vice President Retail Sales | VP | Sales | |
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Apps Being Evaluated by Echelon Fitness Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Echelon Fitness IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Echelon Fitness digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Echelon Fitness Technographics
Echelon Fitness is a Distribution organization based in United States,
with around 300 employees and annual revenues of $120.0 million.
Echelon Fitness operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zingfit and Zendesk Chat,
covering areas like ERP Financial, Gym Management and Chatbots and Conversational AI.
Echelon Fitness has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zingfit and Zendesk.
Echelon Fitness recently adopted applications including
Fundraise Up in 2022, Pledge in 2022 and Microsoft Azure Cloud Services in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Echelon Fitness’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Echelon Fitness’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Echelon Fitness technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.