Education Credit Union
6203 Hillside Rd,
Amarillo, 79109, TX,
United States
Amarillo, 79109, TX,
United States
1 800-687-8144
Banking and Financial Services
Education Credit Union Technographics
Education Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Education Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Education Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Education Credit Union has purchased the following applications: NCR Voyix DI for Digital Banking in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017, Xandr Invest (ex AppNexus DSP) for Digital Advertising Platform in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Education Credit Union is running and its propensity to invest more and deepen its relationship with NCR Voyix , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Education Credit Union revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Education Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Education Credit Union Tech Stack and Enterprise Applications
Education Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix DI | Digital Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Education Credit Union implemented NCR Voyix DI, a Digital Banking application. The deployment targeted member facing online and mobile banking channels and core digital banking functions appropriate to a 100-employee credit union serving education sector members.
NCR Voyix DI was configured to deliver standard Digital Banking capabilities including account management, funds transfer, bill pay, mobile deposit, and multi factor authentication, together with administrative controls for member onboarding and self service workflows. Security was emphasized as a primary design consideration and platform hardening measure, aligning with vendor commitments to allocate development and support resources.
Operational governance combined the credit union's IT and member services teams to oversee configuration, authentication policies, and channel experience, with phased onboarding to align staff workflows and member communications. Claudia Burkett, Executive Vice President, stated, "What I like best about the NCR Digital Banking solution is the thought process that they’ve put into creating their products, that security is a top priority for them and that they devote the resources needed to produce a product that our members will use." This executive endorsement supported sustained focus on security and member usability during rollout.
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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Education Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Education Credit Union implemented LivePerson Conversational Cloud on its public website to introduce a web-native conversational channel for member engagement. The deployment positions LivePerson Conversational Cloud within the Chatbots and Conversational AI category to support member service interactions and digital engagement workflows for the credit union.
The implementation uses the cloud-hosted LivePerson Conversational Cloud platform embedded in the website interface, leveraging standard Chatbots and Conversational AI capabilities such as automated messaging, intent recognition, conversational routing, and agent handoff. Configuration appears focused on web messaging widgets and conversational flows, with analytics and reporting modules used to monitor session activity and message volumes.
Operational responsibility is aligned with digital channels and member services functions, with content and conversation logic managed through the platform console and escalation workflows defined for transfers to live agents. Governance emphasizes ongoing conversation tuning and workflow orchestration to keep dialogue flows aligned with banking member service processes, while the application remains the primary conversational layer on the site.
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Education Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Xandr Invest (ex AppNexus DSP) | Digital Advertising Platform | CRM | n/a | 2021 | 2021 |
In 2021 Education Credit Union implemented Xandr Invest (ex AppNexus DSP) as a Digital Advertising Platform on its website. The deployment was scoped to support programmatic media buying and audience targeting to advance the credit union's marketing and digital communications efforts.
Xandr Invest (ex AppNexus DSP) was configured to handle bid management, campaign setup and creative trafficking, audience segmentation, frequency capping, and consolidated reporting dashboards. The implementation leverages standard Digital Advertising Platform capabilities including real time bidding, inventory discovery, campaign pacing and CPM based controls to manage programmatic display campaigns.
The platform is instrumented on educationcu.com to serve programmatic inventory, with operational ownership assigned to the marketing and digital channels teams. Deployment focused on on site ad delivery and campaign lifecycle management, with campaign creation, targeting rules and reporting centralized in the DSP console.
Governance was organized around campaign approval workflows, audience and creative controls, and advertising privacy controls consistent with financial services requirements. Operational processes emphasize campaign review, budget authorization and compliance checks, aligning Digital Advertising Platform workflows with the credit union's marketing governance.
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Marketing Automation | CRM |
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2021 | 2021 |
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Education Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Education Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Education Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President of Technology | VP | IT | |
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Director Of Information Systems | Director | IT | |
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Manager of Business Intelligence & Development | Manager | IT | |
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Apps Being Evaluated by Education Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Education Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Education Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Education Credit Union Technographics
Education Credit Union is a Banking and Financial Services organization based in United States,
with around 100 employees and annual revenues of $37.0 million.
Education Credit Union operates a diverse technology stack with applications such as
NCR Voyix DI, LivePerson Conversational Cloud and Xandr Invest (ex AppNexus DSP),
covering areas like Digital Banking, Chatbots and Conversational AI and Digital Advertising Platform.
Education Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NCR Voyix, LivePerson and Microsoft.
Education Credit Union recently adopted applications including
Xandr Invest (ex AppNexus DSP) in 2021, SharpSpring Marketing Automation in 2021 and GoDaddy in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Education Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Education Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Education Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.