eInfochips
2025 Gateway PlaceSuite 270,
San Jose, 95110, CA,
United States
San Jose, 95110, CA,
United States
1 408-496-1882
Professional Services
eInfochips Technographics
eInfochips Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by eInfochips and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 eInfochips employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that eInfochips has purchased the following applications: LiveAdmins Live Chat for Chatbots and Conversational AI in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Automattic Jetpack CRM for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems eInfochips is running and its propensity to invest more and deepen its relationship with LiveAdmins , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing eInfochips revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for eInfochips intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eInfochips Tech Stack and Enterprise Applications
eInfochips AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveAdmins | Legacy | LiveAdmins Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, eInfochips implemented LiveAdmins Live Chat on its website. The LiveAdmins Live Chat deployment is categorized under Chatbots and Conversational AI and was applied to the corporate site to enable real-time visitor engagement, lead capture, and first-line customer support for marketing and support functions.
The implementation centered on a client-side chat widget embedded across prioritized web pages and a hosted agent console for response management. Functional capabilities implemented include a live chat interface, agent routing and queuing, session transcript capture, canned responses, and basic analytics and reporting within the LiveAdmins Live Chat application.
Integration work focused on a JavaScript site embed to surface contextual page and session data to the chat interface, enabling conversational handoffs into support workflows. No other third-party system integrations were specified in the source, and the operational coverage is limited to the public website where chat sessions originate.
Governance and operational ownership were organized around digital experience and support operations, with standard operating procedures for agent response, escalation, and transcript handling. The rollout was confined to the corporate website and included configuration of widget placement, business hours, and agent presence to align conversational workflows with customer support and marketing processes.
|
eInfochips Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, eInfochips deployed Cisco Webex Meetings for Audio Video and Web Conferencing. The implementation is surfaced on the eInfochips website as an embedded meeting join and scheduling presence, positioning Cisco Webex Meetings as the primary virtual conferencing layer for client engagements and internal collaboration.
The Cisco Webex Meetings rollout included core meeting capabilities typical of the Audio Video and Web Conferencing category, configured for browser based joins, HD video and audio, screen sharing, meeting recording, host and attendee controls, and participant management. Cisco Webex Meetings was implemented to support scheduled sessions, ad hoc huddles, and public meeting links, with configuration tailored to corporate meeting policies and organizer privileges.
Operational coverage extended across client delivery teams, sales and business development, marketing event support, and engineering collaboration, with the website integration enabling external client invites and public access points. The deployment was aligned with standard conferencing workflows, including scheduled invites, guest admission controls, and recording capture for follow up, and was configured to interoperate with corporate scheduling and identity services for authentication and meeting provisioning where needed.
Governance focused on meeting access controls, host role assignments, and recorded session management, with process updates to scheduling and external invite procedures to reflect platform capabilities. Configuration and site level embedding provided a centralized web entry point for meetings while preserving administrative control through Cisco Webex Meetings administrative settings.
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
eInfochips CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, eInfochips implemented Automattic Jetpack CRM on its website to establish an on‑site customer relationship management capability. The deployment centers on Automattic Jetpack CRM as a CRM solution embedded in the corporate web presence, designed to capture inbound leads and consolidate contact records into a single web‑hosted contact store that supports customer facing functions.
Configuration focused on standard CRM functional modules including contact management, lead capture forms, pipeline management, segmentation and communication tracking, with form based capture and profile enrichment operating directly through the website. Operational scope targets customer facing teams, aligning sales and marketing workflows around web sourced leads, and governance emphasized centralized configuration and data consolidation on the site to create consistent routing and follow up processes.
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
eInfochips ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
eInfochips PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
eInfochips IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at eInfochips
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by eInfochips Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from eInfochips IT executives and key decision makers. This section highlights eInfochips's latest recorded technology evaluations, including Oracle E-Business Suite for ERP Financial on 2026-03-30, Infor M3 for Manufacturing ERP on 2026-03-25, and PayPal Enterprise for Payment Processing on 2025-08-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the eInfochips digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-30 | eInfochips | Evaluated | Oracle | Oracle E-Business Suite | ERP Financial | ERP |
| 2026-03-25 | eInfochips | Evaluated | Infor | Infor M3 | Manufacturing ERP | ERP Services and Operations |
| 2025-08-22 | eInfochips | Evaluated | PayPal | PayPal Enterprise | Payment Processing | ERP |
| 2025-08-07 | eInfochips | Evaluated |
|
|
Supply Chain Management | SCM |
| 2025-07-11 | eInfochips | Evaluated |
|
|
Document Management | Content Management |
| 2025-07-11 | eInfochips | Evaluated |
|
|
Audio Video and Web Conferencing | Collaboration |
| 2025-07-11 | eInfochips | Evaluated |
|
|
Content Management | Content Management |
| 2025-07-11 | eInfochips | Evaluated |
|
|
Event Management | Collaboration |
| 2025-07-11 | eInfochips | Evaluated |
|
|
CRM | CRM |
| 2025-07-10 | eInfochips | Evaluated |
|
|
OSS/BSS | ERP Services and Operations |
FAQ - APPS RUN THE WORLD eInfochips Technographics
eInfochips is a Professional Services organization based in United States,
with around 3000 employees and annual revenues of $750.0 million.
eInfochips operates a diverse technology stack with applications such as
LiveAdmins Live Chat, Cisco Webex Meetings and Automattic Jetpack CRM,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and CRM.
eInfochips has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveAdmins, Cisco Systems and Automattic.
eInfochips recently adopted applications including
Automattic Jetpack CRM in 2022, Salesforce Sales Cloud in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of eInfochips’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates eInfochips’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete eInfochips technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.