Volosovo, 188410,
Russia
Ekoservis Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ekoservis and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 160 Ekoservis employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ekoservis has purchased the following applications: Onicon for Chatbots and Conversational AI in 2015, Megagroup CMS S3 for Web Content Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ekoservis is running and its propensity to invest more and deepen its relationship with Onicon , Megagroup or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ekoservis revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ekoservis intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Onicon | Legacy | Onicon | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 | In 2015, Ekoservis deployed Onicon on its website as a Chatbots and Conversational AI solution to automate customer interactions and first level inquiries. The implementation is a web embedded conversational agent operating on the corporate site, providing self service access to billing, service requests, and general customer inquiries. Onicon is positioned as the public facing conversational layer for Ekoservis digital customer engagement. Configuration centered on core conversational modules such as natural language understanding, scripted dialog flows, and FAQ automation, consistent with typical Chatbots and Conversational AI functionality. The deployment includes intent recognition, entity extraction, multi turn dialogue orchestration, and configurable response templates to escalate complex issues to human agents. Maintenance workflows focus on updating dialog content and retraining intent models to reflect utilities domain language. Operational scope is customer service facing on the company website for Ekoservis, a Russian utilities provider with about 160 employees, and the Onicon implementation serves customer interaction and service intake functions. Governance follows a site level model where content and dialog updates are administered through the application management console and coordinated with customer service teams. Onicon on their website is the primary conversational touchpoint for Ekoservis digital customer engagement. |
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Megagroup | Legacy | Megagroup CMS S3 | Web Content Management | Content Management | n/a | 2017 | 2017 |
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||