El Paso, 79925, TX,
United States
El Paso Water Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by El Paso Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 890 El Paso Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that El Paso Water has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2015, Oracle PeopleSoft HCM for Core HR in 2022, KloudGin Core for Enterprise Asset Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems El Paso Water is running and its propensity to invest more and deepen its relationship with Oracle , Kloudgin , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing El Paso Water revenues, which have grown to $178.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for El Paso Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2022 | 2022 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kloudgin | Legacy | KloudGin Core | Enterprise Asset Management | ERP Services and Operations | Infosys | 2021 | 2022 |
In 2021, El Paso Water contracted with KloudGin to modernize field operations and front-line asset lifecycle management using KloudGin Core, implementing an Enterprise Asset Management solution for the utility in El Paso, Texas. The engagement named Infosys as the implementation partner, and the deployment moved to live operation within field crews and customer service workflows during the same program timeframe.
KloudGin Core was configured to support core field modules including cross-connection control, meter validations, mobile field data collection, and centralized asset management, reflecting press materials that explicitly reference KloudGin supporting asset management and field data collection. The implementation focused on mobile field-work management capabilities to capture inspection and validation data at the point of activity, and to unify asset records and inspection histories for operational visibility.
Operational coverage extended across El Paso Water field operations and customer service touch points, with workflows designed to surface field-collected data to call-center agents and operations supervisors. The deployment architecture emphasized field-to-office orchestration and role-based operational workflows that connected inspection, validation, and asset registry processes, while remaining integration-agnostic in external system connections as no specific third party system names were provided.
Governance and process changes accompanied the rollout, standardizing field data capture procedures and formalizing workflow handoffs between field technicians and customer service staff. Outcomes stated in program communications include improved call-center response times and higher customer satisfaction, and the implementation was later recognized in 2023 by CS Week for innovation in field automation.
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|
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Field Service Management | ERP Services and Operations |
|
2015 | 2015 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2018 | 2018 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Treasury Management | TRM |
|
2005 | 2005 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
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|
Content Delivery Network | IaaS |
|
2020 | 2020 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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