El Paso Water
6400 Boeing Drive,
El Paso, 79925, TX,
United States
El Paso, 79925, TX,
United States
1 915-594-5500
Utilities
El Paso Water Technographics
El Paso Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by El Paso Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 890 El Paso Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that El Paso Water has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2015, Oracle PeopleSoft HCM for Core HR in 2022, KloudGin Core for Enterprise Asset Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems El Paso Water is running and its propensity to invest more and deepen its relationship with Oracle , Kloudgin , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing El Paso Water revenues, which have grown to $178.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for El Paso Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
El Paso Water Tech Stack and Enterprise Applications
El Paso Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, El Paso Water initiated an upgrade of Oracle PeopleSoft ERP, driving a formal program to move its PeopleSoft Financials installation from version 8.8 to PeopleSoft Financials Version 9.2 to maintain vendor support, preserve compatibility with existing services and address anticipated functional requirements. The Information Services Department requested Board approval to contract PeopleSoft services and to execute the work in a collaborative manner, establishing formal procurement and oversight as part of the project scope.
The upgrade work focused on the ERP Financial functional footprint, aligning common financial modules and workflows with PeopleSoft Financials Version 9.2 standards. Implementation activities emphasized core financial modules such as general ledger, accounts payable, accounts receivable, purchasing and fixed asset management, together with data conversion of chart of accounts and master financial records, security role updates, and the stabilization of reconciliation and month end processing workflows. These configuration and business process adjustments are consistent with ERP Financial category practices for municipal utility finance operations.
Operational governance centered on the Information Services Department managing the program under Board-authorized contracting, with execution planned as a collaborative services engagement. Rollout planning prioritized continuity of day-to-day business operations and finance department acceptance, using staged validation and cutover coordination to limit disruption to utility financial management processes. Oracle PeopleSoft ERP remained the central financial application for El Paso Water throughout the initiative, preserving its role in supporting accounting, procurement and financial reporting functions.
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El Paso Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2022 | 2022 |
In 2022, El Paso Water deployed Oracle PeopleSoft HCM as its Core HR platform. The implementation positioned Oracle PeopleSoft HCM as the central system for HR and payroll operations at the utility, aligning Core HR functions with established PeopleSoft modules including PeopleSoft HR and PeopleSoft Discussion.
Technical work focused on SQR report and interface development and SQL level access to Oracle databases. Application programmers accessed Oracle databases using SQL to modify and change SQRs in PeopleSoft, adapting reports and interfaces to client requirements and operational workflows.
Integrations and operational coverage included Kronos for time and attendance, with integration points exercised via SQR-driven interfaces and support workflows. Operational support responsibilities included end user support for Kronos, PeopleSoft HR, and PeopleSoft Discussion, with the IT programmer role providing ongoing SQR maintenance, SQL based troubleshooting, and functional support to HR and payroll teams.
Change governance emphasized developer led SQR modifications and end user support processes to manage configuration updates and reporting changes. The implementation narrative links El Paso Water, Oracle PeopleSoft HCM, Core HR, and HR and payroll business functions through configuration, integration, and ongoing application support.
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El Paso Water ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kloudgin | Legacy | KloudGin Core | Enterprise Asset Management | ERP Services and Operations | Infosys | 2021 | 2022 |
In 2021, El Paso Water contracted with KloudGin to modernize field operations and front-line asset lifecycle management using KloudGin Core, implementing an Enterprise Asset Management solution for the utility in El Paso, Texas. The engagement named Infosys as the implementation partner, and the deployment moved to live operation within field crews and customer service workflows during the same program timeframe.
KloudGin Core was configured to support core field modules including cross-connection control, meter validations, mobile field data collection, and centralized asset management, reflecting press materials that explicitly reference KloudGin supporting asset management and field data collection. The implementation focused on mobile field-work management capabilities to capture inspection and validation data at the point of activity, and to unify asset records and inspection histories for operational visibility.
Operational coverage extended across El Paso Water field operations and customer service touch points, with workflows designed to surface field-collected data to call-center agents and operations supervisors. The deployment architecture emphasized field-to-office orchestration and role-based operational workflows that connected inspection, validation, and asset registry processes, while remaining integration-agnostic in external system connections as no specific third party system names were provided.
Governance and process changes accompanied the rollout, standardizing field data capture procedures and formalizing workflow handoffs between field technicians and customer service staff. Outcomes stated in program communications include improved call-center response times and higher customer satisfaction, and the implementation was later recognized in 2023 by CS Week for innovation in field automation.
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Field Service Management | ERP Services and Operations |
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2015 | 2015 |
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El Paso Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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El Paso Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2018 | 2018 |
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El Paso Water TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2005 | 2005 |
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El Paso Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at El Paso Water
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Financial Officer | CXO | Finance | |
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VP – Strategic, Financial and Management Services | VP | Finance | |
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Accounting Manager | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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Chief Operations Officer | CXO | Finance | |
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VP Financial and Management Services | VP | Finance | |
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VP Operations and Technical Services | VP | Operations | |
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Chief Operations Officer Distribution and Collection | CXO | Finance | |
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Information Systems Manager | Manager | IT | |
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Apps Being Evaluated by El Paso Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from El Paso Water IT executives and key decision makers. This section highlights El Paso Water's latest recorded technology evaluations, including CIS Utility Billing for Utilities Customer Care and Billing on 2026-02-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the El Paso Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-13 | El Paso Water | Evaluated | CUSI | CIS Utility Billing | Utilities Customer Care and Billing | CRM |
FAQ - APPS RUN THE WORLD El Paso Water Technographics
El Paso Water is a Utilities organization based in United States,
with around 890 employees and annual revenues of $178.0 million.
El Paso Water operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle PeopleSoft HCM and KloudGin Core,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
El Paso Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Kloudgin.
El Paso Water recently adopted applications including
Oracle PeopleSoft HCM in 2022, KloudGin Core in 2021 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of El Paso Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates El Paso Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete El Paso Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.