Santiago, n/a,
Chile
Emergia Chile Technographics
Emergia Chile Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Emergia Chile and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Emergia Chile employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Emergia Chile has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, DNN Evoq Content for Web Content Management in 2006, Nextiva Contact Center for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Emergia Chile is running and its propensity to invest more and deepen its relationship with Google , Salesforce , DotNetNuke or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Emergia Chile revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Emergia Chile intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Emergia Chile Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
|
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotNetNuke | Legacy | DNN Evoq Content | Web Content Management | Content Management | n/a | 2006 | 2006 |
|
|
|
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nextiva | Legacy | Nextiva Contact Center | Call Center | CRM | n/a | 2023 | 2024 |
In 2023, Emergia Chile implemented Nextiva Contact Center as an omnichannel platform to consolidate campaign and contact operations. The deployment centralized voice, WhatsApp, SMS and email campaign management across its Santiago operations and regional customers within its multinational BPO structure.
Nextiva Contact Center was configured to operate as a Call Center platform with omnichannel routing, campaign management and reporting capabilities, enabling unified handling of inbound and outbound voice, WhatsApp, SMS and email channels. Configuration work emphasized contact distribution, queueing and campaign orchestration to support high volume campaigns and consistent customer contact workflows.
Operational coverage included Emergia Chile sites in Santiago and service delivery to regional customers, with platform level orchestration of campaigns across those accounts. The implementation emphasized centralized campaign control and analytics for contact center teams while aligning campaign execution across customer accounts.
The deployment produced explicit volume and efficiency gains, with monthly voice interactions handled rising from approximately 32,478 in Q4 2023 to approximately 82,680 in Q1 2024 and effective contact rates improving as reported. Governance focused on standardized campaign processes and centralized campaign management using Nextiva Contact Center to align contact center operations and campaign execution.
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
|
|
|
|
Transactional Email | PaaS |
|
2024 | 2024 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2025 | 2025 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2024 | 2024 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2024 | 2024 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2015 | 2015 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2017 | 2017 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2017 | 2017 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Emergia Chile
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Emergia Chile Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||