List of Nextiva Contact Center Customers
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Since 2010, our global team of researchers has been studying Nextiva Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nextiva Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nextiva Contact Center for Call Center include: Titan Solar Power, a United States based Manufacturing organisation with 300 employees and revenues of $30.0 million, Emergia Chile, a Chile based Professional Services organisation with 600 employees and revenues of $20.0 million, National Empl Benefits Admin, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Nextiva Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nextiva Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Emergia Chile | Professional Services | 600 | $20M | Chile | Nextiva | Nextiva Contact Center | Call Center | 2023 | n/a | In 2023, Emergia Chile implemented Nextiva Contact Center as an omnichannel platform to consolidate campaign and contact operations. The deployment centralized voice, WhatsApp, SMS and email campaign management across its Santiago operations and regional customers within its multinational BPO structure. Nextiva Contact Center was configured to operate as a Call Center platform with omnichannel routing, campaign management and reporting capabilities, enabling unified handling of inbound and outbound voice, WhatsApp, SMS and email channels. Configuration work emphasized contact distribution, queueing and campaign orchestration to support high volume campaigns and consistent customer contact workflows. Operational coverage included Emergia Chile sites in Santiago and service delivery to regional customers, with platform level orchestration of campaigns across those accounts. The implementation emphasized centralized campaign control and analytics for contact center teams while aligning campaign execution across customer accounts. The deployment produced explicit volume and efficiency gains, with monthly voice interactions handled rising from approximately 32,478 in Q4 2023 to approximately 82,680 in Q1 2024 and effective contact rates improving as reported. Governance focused on standardized campaign processes and centralized campaign management using Nextiva Contact Center to align contact center operations and campaign execution. | |
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National Empl Benefits Admin | Professional Services | 10 | $1M | United States | Nextiva | Nextiva Contact Center | Call Center | 2024 | n/a | In 2024, National Empl Benefits Admin implemented Nextiva Contact Center to absorb rising member call volumes and strengthen service operations in Florida. The Call Center deployment centralized inbound voice handling for NEBA's benefits administration business function, routing member calls into a single operational queue and surfacing real-time operational metrics to supervisors. The implementation focused on real-time dashboards and routing features. Nextiva Contact Center dashboards presented live answer ratios, queue depth, and wait time indicators, while routing features enforced skills-based and priority routing rules to align member inquiries with available agents. Configuration work centered on contact routing policies, queue thresholds, and dashboard KPI definitions to support day-to-day call handling. Operational scope covered member services and front-line call center agents in the United States, concentrated in Florida, with supervisors using the system for capacity decisions and shift adjustments. Nextiva Contact Center is explicitly referenced in the vendor case study and NEBA reported an approximately 20% improvement in answer ratios alongside reduced wait times following the deployment. | |
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Titan Solar Power | Manufacturing | 300 | $30M | United States | Nextiva | Nextiva Contact Center | Call Center | 2018 | n/a | In 2018 Titan Solar Power implemented Nextiva Contact Center to establish a scalable Call Center environment for customer service and CRM. The deployment is described as the company capability for handling inbound and outbound customer interactions while supporting rapid headcount growth and distributed agents across the United States. The Nextiva Contact Center implementation included core Call Center capabilities typical for contact-center operations, including automatic call distribution, interactive voice response and queue management, remote agent softphone workflows, and reporting for customer service and CRM workflows. Nextiva Contact Center was used to instrument customer service queues and contact routing, aligning telephony and CRM-facing agent workflows to standardize handling of service requests. Operationally the platform was provisioned to support distributed and remote agents across the United States, enabling Titan Solar Power to scale support headcount in line with business growth. The deployment supported a staffing expansion from approximately 400 to 1,800 employees, and it enabled remote agent workflows that decentralized contact handling outside of traditional call center sites. Governance and process changes focused on centralized contact routing and remote agent provisioning, adapting service operations and workforce onboarding to the new Call Center platform. As reported, the Nextiva Contact Center implementation helped lower hold times and enable remote agent operations while centralizing customer service and CRM interaction handling. |
Buyer Intent: Companies Evaluating Nextiva Contact Center
- Vesync, a China based Consumer Packaged Goods organization with 1200 Employees
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