Empire Supplies
Unit 1 River View Business Park, Shore Wood Road,
Bromborough, CH62 3RQ,
United Kingdom
Bromborough, CH62 3RQ,
United Kingdom
44 15 1601-6220
Consumer Packaged Goods
Empire Supplies Technographics
Empire Supplies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Empire Supplies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Empire Supplies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Empire Supplies has purchased the following applications: Apple Pay for Payment Processing in 2019, Tooltip.io for Onboarding in 2020, Tawk.to for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Empire Supplies is running and its propensity to invest more and deepen its relationship with Apple , Klarna , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Empire Supplies revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Empire Supplies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Empire Supplies Tech Stack and Enterprise Applications
Empire Supplies ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019, Empire Supplies implemented Apple Pay as an online payment option. The integration put Apple Pay into the retailer's ecommerce checkout to address Payment Processing for web-based order payments.
The technical implementation centered on embedding Apple Pay at the web checkout, leveraging Apple Pay web APIs and standard tokenization flows to surface a payment button and capture payment tokens. Configuration work focused on client-side payment collection and server-side token acceptance and authorization hooks consistent with Payment Processing best practices.
Operational scope was limited to the company website, so the primary business functions affected were ecommerce operations, customer service for payment inquiries, and finance for settlement and reconciliation. The implementation covered site-level checkout flows and order-to-cash handoffs rather than in-store or omnichannel payments.
Governance changes included updating payment acceptance rules and checkout UI behavior, and internal handling procedures for refunds and disputed transactions were adjusted to account for tokenized Apple Pay transactions. Apple Pay was restated in internal documentation and operational runbooks to reflect its role in Empire Supplies payment stack.
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Empire Supplies HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tooltip | Legacy | Tooltip.io | Onboarding | HCM | n/a | 2020 | 2020 |
In 2020, Empire Supplies implemented Tooltip.io to provide Onboarding on its customer facing website. Empire Supplies is a United Kingdom based Consumer Packaged Goods seller with 15 employees and approximately 1,000,000 in revenue, and the organization is using Tooltip.io on their site to deliver in-browser guidance and interactive walkthroughs to visitors and buyers.
Tooltip.io was embedded as a client side script on the ecommerce site and configured to deliver contextual tooltips, product tours, and checklist workflows aligned to key purchase and account tasks. The implementation focuses on website level onboarding and content authored in Tooltip.io, with operational ownership shared across ecommerce, customer success, and marketing functions, emphasizing lightweight site instrumentation and in-page user guidance.
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Empire Supplies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Empire Supplies implemented Tawk.to on its public website to provide real-time visitor messaging. Tawk.to is categorized under Chatbots and Conversational AI and was deployed as a lightweight cloud-hosted chat widget embedded in the site code, serving the ecommerce storefront at empiresuppliesonline.co.uk and scaled to the company’s 15 person operations footprint.
The configuration uses the Tawk.to JavaScript widget and the vendor admin console to manage live chat sessions, canned responses, and offline message capture, reflecting standard Chatbots and Conversational AI capabilities. Operational responsibility is held by in-house customer service staff who manage session routing, response templates, and availability rules to support customer service and online sales interactions, with administration performed through the Tawk.to management interface.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Empire Supplies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Empire Supplies eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Empire Supplies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Empire Supplies ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Empire Supplies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Empire Supplies CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Empire Supplies
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Empire Supplies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Empire Supplies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Empire Supplies digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Empire Supplies Technographics
Empire Supplies is a Consumer Packaged Goods organization based in United Kingdom,
with around 15 employees and annual revenues of $1.0 million.
Empire Supplies operates a diverse technology stack with applications such as
Apple Pay, Tooltip.io and Tawk.to,
covering areas like Payment Processing, Onboarding and Chatbots and Conversational AI.
Empire Supplies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Tooltip and Tawk.to.
Empire Supplies recently adopted applications including
Bluepark Platform in 2021, Microsoft Clarity in 2021 and Akamai CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Empire Supplies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Empire Supplies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Empire Supplies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.