Enghouse Systems
80 Tiverton Court,
Markham, L3R 0G4, ON,
Canada
Markham, L3R 0G4, ON,
Canada
1 905-946-3200
Professional Services
Enghouse Systems Technographics
Enghouse Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Enghouse Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1813 Enghouse Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Enghouse Systems has purchased the following applications: Microsoft 365 for Collaboration in 2015, Adobe Marketo for Marketing Automation in 2014, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Enghouse Systems is running and its propensity to invest more and deepen its relationship with Microsoft , Adobe Systems , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Enghouse Systems revenues, which have grown to $355.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Enghouse Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Enghouse Systems Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Enghouse Systems implemented Microsoft 365. The deployment targeted Collaboration workflows to support corporate communications and knowledge management across its professional services organization.
The implementation centered on Microsoft 365 core collaboration services including Exchange Online for cloud email, SharePoint Online for intranet and document management, Microsoft Teams for persistent chat and meetings, and OneDrive for Business for personal file synchronization. Configuration work emphasized tenant topology, site and team structure, permission models, and information architecture to align digital workspaces with business processes.
Operational coverage focused on corporate and distributed knowledge workers, aligning Microsoft 365 Collaboration capabilities with business functions such as professional services delivery, corporate communications, and client support. The Enghouse Systems website publicly references use of Microsoft 365 as part of its collaboration tooling.
Governance and operational controls were structured around tenant administration, user lifecycle management, access and permissions, document classification, and collaboration policy enforcement. Ongoing management emphasized controls for external sharing, site sprawl mitigation, and records retention consistent with Collaboration platform governance practices.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Marketo | Marketing Automation | CRM | n/a | 2014 | 2014 |
In 2014, Enghouse Systems implemented Adobe Marketo as its Marketing Automation platform and instrumented the corporate website to capture leads and drive campaign activity. Adobe Marketo was deployed on the public website to host forms, landing pages and tracking pixels that feed marketing event data into the marketing automation instance.
The Adobe Marketo implementation encompassed core Marketing Automation capabilities including campaign orchestration, email marketing, lead capture and nurture workflows, and web activity tracking. Configuration work focused on form and landing page templates, email program templates, segmentation rules, and automated nurture sequences consistent with standard Marketing Automation functional patterns.
Operational coverage centered on marketing and demand generation teams using Adobe Marketo to run acquisition and engagement programs through the company website. The deployment relied on website tagging and form integration to route captured contacts into Marketo program flows and to enable behavioral tracking for campaign triggers.
Governance and workflow design prioritized marketing operations control for campaign provisioning, template management and program approvals, with data hygiene processes applied to captured leads and contact records. The implementation positioned Adobe Marketo as the central Marketing Automation system tied directly to Enghouse Systems website-driven lead generation and campaign execution.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Enghouse Systems deployed Atlassian Jira Service Desk as its IT Service Management platform. The implementation is surfaced on the Enghouse website as a customer facing service portal, positioning Atlassian Jira Service Desk to capture incident and service request intake directly from external users.
The Atlassian Jira Service Desk configuration emphasizes core IT Service Management capabilities, including issue and ticket tracking, self service portal workflows, knowledge base integration, SLA configuration, request type routing, and workflow automation consistent with industry practices. Administrators configured queues, role based access controls, and automated assignment and escalation rules to manage inbound cases and streamline triage.
Enghouse Systems uses Atlassian Jira Service Desk for IT Service Management to support IT and customer support business functions, centralizing request intake and operational case management through the public portal. Governance responsibilities focus on queue ownership, workflow maintenance, and SLA monitoring to ensure consistent handling of incidents and requests across the organization.
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Enghouse Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Enghouse Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Enghouse Systems IT executives and key decision makers. This section highlights Enghouse Systems's latest recorded technology evaluations, including FocusVision Decipher Survey Platform for Customer Experience on 2025-02-06, Voxco Research Cloud for Survey and Questionnaire on 2025-02-06, and Enghouse Survey Management for Survey and Questionnaire on 2025-02-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Enghouse Systems digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Enghouse Systems Technographics
Enghouse Systems is a Professional Services organization based in Canada,
with around 1813 employees and annual revenues of $355.0 million.
Enghouse Systems operates a diverse technology stack with applications such as
Microsoft 365, Adobe Marketo and Atlassian Jira Service Desk,
covering areas like Collaboration, Marketing Automation and IT Service Management.
Enghouse Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Adobe Systems and Atlassian.
Enghouse Systems recently adopted applications including
SmartSheet in 2022, Salesforce Sales Cloud in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Enghouse Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Enghouse Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Enghouse Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.