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Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Ennepe-Ruhr-Kreis Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cituro Legacy Cituro Reservation and Booking Management ERP Services and Operations n/a 2024 2024
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Onlim Legacy Onlim Chatbots Chatbots and Conversational AI AI-Powered Application n/a 2024 2024
In 2024, Ennepe-Ruhr-Kreis deployed Onlim Chatbots on its public website to introduce Chatbots and Conversational AI capabilities for citizen-facing services. The implementation uses the Onlim Chatbots application as a cloud-hosted conversational engine surfaced via a web-embedded widget, providing a direct front door for public inquiries and self-service information on the municipal website. The deployment includes core chatbot capabilities typical for the category such as intent classification, FAQ automation, multi-turn dialogue handling, knowledge base driven responses, and an escalation pathway to human agents for complex cases. Operational coverage is explicitly website-focused, serving digital front office and citizen services workflows across municipal departments, with centralized content governance and editorial controls owned by communications and digital services stakeholders. Analytics and conversational logging are configured to support query trend analysis and ongoing response tuning, with rollout governance oriented around content approval and dialogue versioning rather than system integration work.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Voyado Legacy Voyado Customer Loyalty CRM n/a 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2023 2023
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Ennepe-Ruhr-Kreis
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Ennepe-Ruhr-Kreis Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Ennepe-Ruhr-Kreis Technographics

Ennepe-Ruhr-Kreis is a Government organization based in Germany, with around 1200 employees and annual revenues of $876.0 million.

Ennepe-Ruhr-Kreis operates a diverse technology stack with applications such as Cituro, Onlim Chatbots and Voyado, covering areas like Reservation and Booking Management, Chatbots and Conversational AI and Customer Loyalty.

Ennepe-Ruhr-Kreis has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cituro, Onlim and Voyado.

Ennepe-Ruhr-Kreis recently adopted applications including Cituro in 2024, Onlim Chatbots in 2024 and Voyado in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Ennepe-Ruhr-Kreis’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Ennepe-Ruhr-Kreis’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Ennepe-Ruhr-Kreis technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.