Altrincham, WA14 5EN,
United Kingdom
Enterprise Software Systems Technographics
Enterprise Software Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Enterprise Software Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 Enterprise Software Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Enterprise Software Systems has purchased the following applications: Microsoft 365 for Collaboration in 2022, Atlassian Jira Service Desk for IT Service Management in 2022, Twilio Sendgrid for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Enterprise Software Systems is running and its propensity to invest more and deepen its relationship with Microsoft , Atlassian , Twilio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Enterprise Software Systems revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Enterprise Software Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Enterprise Software Systems Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Enterprise Software Systems implemented Microsoft 365 as its Collaboration platform, and the company surfaces Microsoft 365 on its website for user access and external engagement. The small professional services firm provisioned a cloud-hosted Microsoft 365 tenant to centralize communication, content management, and access for its 35 employees, aligning operational tooling with the Collaboration category.
Configuration work focused on core Microsoft 365 capabilities common to Collaboration deployments, including Exchange Online for email, Microsoft Teams for synchronous collaboration, SharePoint and OneDrive for document management and project file sharing, and tenant-level administration for identity and access control. Operational coverage spans firmwide business functions such as client delivery, internal operations, and project collaboration, with governance articulated through administrator controls, access policies, and content retention settings within the Microsoft 365 tenant.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Enterprise Software Systems implemented Atlassian Jira Service Desk on its website to provide a customer-facing support channel. The deployment positions Atlassian Jira Service Desk as the primary IT Service Management tool for customer support and internal ticket handling.
The implementation uses core Atlassian Jira Service Desk capabilities including web portal ticketing, configurable request types, SLA definitions, workflow automation, agent queues, and a knowledge base to reduce repeat enquiries. Enterprise Software Systems configured role-based agent access, templated request workflows, and automation rules to match the firm’s professional services support model.
The service is presented via the corporate website as a web-accessible portal that centralizes inbound customer requests and routes them to internal teams, keeping operational scope focused on customer service and IT operations for the United Kingdom based firm. Atlassian Jira Service Desk provides a single endpoint for ticket creation and status tracking embedded in front-end support flows on the website.
Governance changes established request triage, SLA ownership, and process owners responsible for workflow and knowledge content, aligning incident and service request handling with the organization’s operational processes. Documentation and standardized ticketing workflows were instrumented to enforce consistent response and escalation procedures across the company.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2021 | 2021 |
In 2021, Enterprise Software Systems implemented Twilio Sendgrid to handle Transactional Email on its public website. The deployment centers on website-driven message delivery, with Twilio Sendgrid used as the outbound transactional email engine for customer and prospect interactions originating from site forms and account workflows.
The implementation emphasizes template-driven transactional messaging and standard delivery instrumentation, using Twilio Sendgrid transactional templates and delivery event tracking concepts to manage notifications, contact form confirmations, account updates, and support replies. Integration is scoped to the website layer, leveraging SendGrid SMTP relay or Web API patterns and event webhook workflows for delivery and engagement telemetry, while operational control resides with the customer communications and support functions.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Enterprise Software Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Enterprise Software Systems Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||