Environment Agency
Horizon House, Deanery Rd,
Bristol, BS1 5AH,
United Kingdom
Bristol, BS1 5AH,
United Kingdom
44 11 4282-5312
Government
Environment Agency Technographics
Environment Agency Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Environment Agency and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10600 Environment Agency employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Environment Agency has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2008, Oracle E-Business Suite HRMS for Core HR in 2008, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Environment Agency is running and its propensity to invest more and deepen its relationship with Oracle , Ruby , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Environment Agency revenues, which have grown to $531.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Environment Agency intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Environment Agency Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2008 | 2008 |
In 2008, Environment Agency implemented Oracle E-Business Suite as part of a shared services programme in the United Kingdom. The implementation focused on ERP Financial capabilities and targeted Oracle E-Business Suite R12 deployments across the organization, supporting approximately 10,000 users within an employee base of 10,600.
The deployment delivered Oracle E-Business Suite R12 Finance, Procurement and HR modules, configured for enterprise financial management, procurement lifecycle workflows and core HR administration. Workstreams included chart of accounts alignment, accounts payable and accounts receivable processing, procurement requisition to pay workflows and HR master data consolidation, consistent with ERP Financial functional workflows.
Architecture and deployment were organized as a centralized shared services model under the EA IT Oracle R12 Shared Services Programme, governed by a programme structure backed by a ten year contract valued at £100m. The IT implementation element totaled £5M, delivered as an enterprise-wide rollout to finance, procurement and HR teams across the Environment Agency in the United Kingdom.
Programme governance established a central operating model to standardize processes, control financial master data and coordinate configuration governance across business functions, while rollout sequencing and training supported adoption by the 10,000 named users. The Environment Agency implementation of Oracle E-Business Suite functions as an ERP Financial backbone for enterprise financial and transactional processing.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2008 | 2008 |
In 2008, Environment Agency implemented Oracle E-Business Suite HRMS as part of an enterprise wide Oracle R12 Shared Services Programme. The implementation established Oracle E-Business Suite HRMS as the Core HR platform and served approximately 10,000 users across the United Kingdom Environment Agency, aligning HR with Finance and Procurement modules within the same R12 estate.
The deployment encompassed Core HR functionality delivered through Oracle E-Business Suite HRMS, including personnel records, payroll, absence management and workforce management, and it instituted centralized HR workflows and case management typical of a Core HR solution. The broader Oracle E-Business Suite R12 rollout included Finance and Procurement modules, enabling a unified application footprint for transactional processing and service orchestration within the suite.
Architecture and deployment followed a shared services model, consolidating application and database tiers into an Oracle E-Business Suite R12 shared services instance to provide enterprise wide access from Agency sites and departments. Operational coverage emphasized centralized service delivery for HR transactions, payroll processing and standardized personnel administration across the Agency.
The programme was backed by a £100m contract over 10 years, and a £5M IT Programme delivered the major new implementation of Oracle E-Business Suite R12 Finance, Procurement and HR solution to 10,000 users, reflecting centralized governance, phased rollout and sustained service operations. Oracle E-Business Suite HRMS is positioned as the Environment Agency Core HR system within the R12 shared services environment.
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Time and Attendance | HCM |
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2013 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Environment Agency deployed Ruby Live Chat on its public website, establishing a web-based conversational access point for citizens. Ruby Live Chat is used as a Chatbots and Conversational AI application to support public-facing digital engagement and customer service activities on the agency site.
The implementation centers on a browser-embedded chat widget that delivers automated conversational flows and real-time agent handoff. Configuration work focused on session handling, canned responses and routing logic consistent with Chatbots and Conversational AI capabilities, enabling scripted self-service pathways and escalation to human operators when required.
Integration scope is limited to the public website interface, positioning Ruby Live Chat as the primary digital channel for inquiries and guidance, and supporting front-line digital and customer-facing functions. Operational coverage is oriented to web visitors and service teams handling enquiries, with chat transcripts and session metadata available for operator review and continuity of service.
Operational governance included establishing moderation and escalation workflows, operator training for handling live chats, and procedures for transcript retention and review to align with public sector service standards. The Environment Agency Ruby Live Chat Chatbots and Conversational AI deployment emphasizes structured conversational routing, agent escalation, and web channel orchestration for citizen engagement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2009 | 2009 |
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Web Content Management | Content Management |
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2009 | 2009 |
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Web Content Management | Content Management |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Process Simulation | PLM and Engineering |
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2010 | 2010 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2008 | 2008 |
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Sourcing | Procurement |
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2008 | 2008 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2024 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Environment Agency
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Environment Agency Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Environment Agency Technographics
Environment Agency is a Government organization based in United Kingdom,
with around 10600 employees and annual revenues of $531.0 million.
Environment Agency operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Ruby Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Environment Agency has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Ruby.
Environment Agency recently adopted applications including
Intersec Public Warning Suite in 2024, Amazon EC2 in 2023 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Environment Agency’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Environment Agency’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Environment Agency technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.