Epson Europe BV
Hoogoorddreef 5,
Amsterdam Zuid-Oost, 1101 BA,
Netherlands
Amsterdam Zuid-Oost, 1101 BA,
Netherlands
31 20 314 5000
Consumer Packaged Goods
Epson Europe BV Technographics
Epson Europe BV Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Epson Europe BV and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Epson Europe BV employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Epson Europe BV has purchased the following applications: SAP Business Suite for ERP Financial in 2008, Oracle Commerce Platform ( ex ATG Web Commerce ) for eCommerce in 2010, Microsoft Dynamics CRM for CRM in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Epson Europe BV is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Bazaarvoice or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Epson Europe BV revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Epson Europe BV intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Epson Europe BV Tech Stack and Enterprise Applications
Epson Europe BV ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business Suite | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008 Epson Europe BV implemented SAP Business Suite as its SAP Business Suite ERP Financial platform to centralize sales information and marketing processes that support revenue generation. The deployment focused on sales and CRM centric business functions, with the application serving as the primary ERP Financial backbone for commercial policy enforcement across Epson EMEAR.
Configuration work centered on CRM process design and automation, including the SAP Portal Quotation Tool and automated rebate calculation and payment workflows that run across EMEAR. The program combined SAP ECC6 application configuration and Business Warehouse reporting capabilities to harmonize commercial policy rules and deliver consolidated sales and rebate analytics.
Operational coverage included first line support for the SAP Portal Quotation Tool community and the SAP CRM system, with the business analyst acting as the main contact for CRM projects, requirements gathering, process analysis, and specification delivery. Change workstreams and issue management were coordinated with central IT and offshore consultants, while functional support, testing, and end user training were provided to sales and marketing teams across the region.
Governance and process management were formalized through documented As Is to To Be business change artifacts, blueprints, and training materials, with sole responsibility for detailing CRM area changes. Upgrade support was provided to the central IT team for platform moves from SAP 3.1 to 4.6 and from 4.6 to ECC6, and the harmonization and best practice efforts were recognized with an Outstanding Achievement Award in March 2012.
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Expense Management | ERP |
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2014 | 2014 |
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Epson Europe BV eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Commerce Platform ( ex ATG Web Commerce ) | eCommerce | eCommerce | n/a | 2010 | 2010 |
In 2010, Epson Europe BV implemented Oracle Commerce Platform ( ex ATG Web Commerce ) for its eCommerce operations. The deployment supported Epson Europe BV’s regional storefronts selling consumables and hardware across Europe, establishing a centralized commerce application for product presentation and transactional workflows.
The Oracle Commerce Platform implementation focused on core eCommerce capabilities including product catalog management, merchandising and pricing, cart and checkout workflows, promotion engine, and content management for localized product pages and storefronts. Development and administration work relied on Java JEE technologies to extend platform business logic, configure multi site catalogs, and implement storefront customization aligned to hardware and consumables product lines.
Operational ownership was aligned across eCommerce, marketing, and IT teams within Epson Europe BV, with platform configuration supporting regional pricing, localization, and catalog segmentation for distinct European markets. Governance emphasized platform administration and developer led change control, with internal developers performing enhancements and routine administration of the Oracle Commerce Platform.
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Personalization and Product Recommendations | eCommerce |
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2010 | 2010 |
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Epson Europe BV CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics CRM | CRM | CRM | n/a | 2008 | 2008 |
In 2008 Epson Europe BV engaged Avanade to implement Microsoft Dynamics CRM 4.0 as a front-end application, with Microsoft SQL Server 2008 as the backend database and MS SQL Reporting Services 2008 for business intelligence. Epson Europe BV implemented Microsoft Dynamics CRM, a CRM solution, to provide a flexible platform for tracking procedures and standard sales activities across its sales cycle.
The implementation configured core CRM capabilities including account and prospect management, lead and opportunity management, activity management for email, calendar, contacts, appointments, telephone calls and tasks, and resource management workflows. Microsoft Dynamics CRM 4.0 was integrated with Microsoft Outlook to embed CRM workflows into day-to-day sales operations, reducing training overhead and aligning user interface habits with operational processes.
Architecturally the solution positioned Dynamics CRM 4.0 as the application layer, SQL Server 2008 as the transactional and integration layer, and Reporting Services 2008 as the BI and querying layer. The SQL Server 2008 deployment increased scalability, security and performance while also providing greater flexibility in integration with SAP BW systems for acquiring customer and sales information, and Reporting Services 2008 enabled a centralized and localized reporting system for both operational and analytical queries against the Epson CRM database.
To satisfy multi-country requirements, multitenancy and multi-currency features were activated to enable country-level management within the CRM instance, supporting channel partners, end users and local sales teams. Reporting governance was structured to deliver both centralized oversight and localized access, aligning operational reporting needs with analytical queries required by end users.
Results documented in the deployment show Microsoft Dynamics CRM 4.0 providing a more structured approach to sales, enabling teams to manage acquired and potential customer information, support leads and opportunities effectively, and facilitate day-to-day operations and resource management. The integrated CRM, database and reporting architecture, combined with Outlook integration and SAP BW connectivity, was positioned to increase efficiency across the sales organization and to provide a scalable, secure platform for ongoing CRM operations.
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CRM | CRM |
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2008 | 2008 |
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Epson Europe BV IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Epson Europe BV
| First Name | Last Name | Title | Function | Department | Phone | |
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Business Manager | Manager | Operations | |
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Senior Facilities & Procurement Manager | Manager | Procurement | |
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Facilities Contract and Procurement Controller | Director | Procurement | |
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Accounts Payable Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Head of Logistics EMEA | Director | Supply Chain | |
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Senior Vice President & Managing Director | Director | Operations | |
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Apps Being Evaluated by Epson Europe BV Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Epson Europe BV IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Epson Europe BV digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Epson Europe BV Technographics
Epson Europe BV is a Consumer Packaged Goods organization based in Netherlands,
with around 1500 employees and annual revenues of $1.20 billion.
Epson Europe BV operates a diverse technology stack with applications such as
SAP Business Suite, Oracle Commerce Platform ( ex ATG Web Commerce ) and Microsoft Dynamics CRM,
covering areas like ERP Financial, eCommerce and CRM.
Epson Europe BV has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Microsoft.
Epson Europe BV recently adopted applications including
Akamai CDN in 2018, SAP Concur Expense in 2014 and Oracle Commerce Platform ( ex ATG Web Commerce ) in 2010,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Epson Europe BV’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Epson Europe BV’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Epson Europe BV technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.