Navi Mumbai, 400701,
India
Equinox Labs Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Equinox Labs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Equinox Labs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Equinox Labs has purchased the following applications: Call Back Tracker for Chatbots and Conversational AI in 2022, Zoom for Audio Video and Web Conferencing in 2024, Hotjar for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Equinox Labs is running and its propensity to invest more and deepen its relationship with Call Back Tracker , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Equinox Labs revenues, which have grown to $175.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Equinox Labs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Call Back Tracker | Legacy | Call Back Tracker | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Equinox Labs implemented Call Back Tracker, deploying the Call Back Tracker application as a Chatbots and Conversational AI solution on its public website. The implementation places a client-side conversational widget across strategic web pages to present conversational forms, capture visitor intent, and offer scheduled callback requests in real time.
Configuration emphasized modules and capabilities typical of Chatbots and Conversational AI, including conversational lead capture forms, callback request orchestration, and rule-based routing for incoming callback queues. Operational coverage is web-facing, supporting inbound engagement and customer inquiry workflows across Equinox Labs digital properties, with configuration and flow management performed through the Call Back Tracker administration console for template and version control.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2024 | 2024 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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