Ericsson
Torshamnsgatan 21,
Stockholm, 164 83,
Sweden
Stockholm, 164 83,
Sweden
46 1 0719 0000
Professional Services
Ericsson Technographics
Ericsson Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ericsson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 88826 Ericsson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Ericsson has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Benify Benefits for Benefits Administration in 2021, IBM Maximo for Enterprise Asset Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ericsson is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Benify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ericsson revenues, which have grown to $236.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ericsson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ericsson Tech Stack and Enterprise Applications
Ericsson ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Ericsson implemented Oracle NetSuite ERP to consolidate core accounting and finance operations, selecting Oracle NetSuite ERP as its ERP Financial platform. The deployment used Oracle NetSuite ERP in a cloud based SaaS configuration to provide a unified transactional and reporting backbone for finance and accounting business functions.
The implementation concentrated on configuring core financial modules including general ledger, accounts payable, accounts receivable, fixed assets, cash management, and financial reporting, together with a standardized chart of accounts and period close workflows. Operational governance emphasized finance process ownership, configuration change controls, and standardized accounting workflows to align policy and system behavior across Ericsson's finance organization.
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ERP Financial | ERP |
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2006 | 2006 |
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ERP Financial | ERP |
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2018 | 2018 |
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Expense Management | ERP |
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2019 | 2019 |
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Ericsson HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benify | Legacy | Benify Benefits | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021 Ericsson implemented Benify Benefits. Benify Benefits is delivered via Benify Total Rewards on Ericsson's website and serves as the company's Benefits Administration platform, providing an employee-facing portal for benefit visibility and total rewards communication. The deployment emphasizes a web-accessible Total Rewards experience embedded in Ericsson's public employee site rather than an internal-only tool.
The implementation configures typical Benefits Administration capabilities, including employee self-service enrollment, configurable benefit plan presentation, total rewards statements, eligibility rule handling, benefits communication workflows, and administrative reporting for HR and benefits teams. Governance is centered on centralized HR benefits ownership with policy-driven configuration and workflow approvals to operationalize enrollment and communications across the organization.
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Candidate Relationship Management | HCM |
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2015 | 2016 |
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Compensation Management | HCM |
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2021 | 2022 |
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Contingent Labor Management | HCM |
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2018 | 2018 |
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Contingent Labor Management | HCM |
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2021 | 2022 |
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Core HR | HCM |
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2021 | 2022 |
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Employee Experience, Employee Engagement, Employee Recognition and Rewards Management | HCM |
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2014 | 2014 |
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Learning and Development | HCM |
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2013 | 2013 |
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Learning and Development | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2020 | 2020 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Skills Intelligence | HCM |
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2022 | 2022 |
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Succession and Leadership Planning | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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Talent Management | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Ericsson ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Ericsson implemented IBM Maximo as its Enterprise Asset Management application to govern data center facilities in Montreal, Canada. The deployment targeted two data centers totaling approximately 40,000 ft2 operated by Ericsson Canada Inc, aligning the application with onsite facilities and lab management responsibilities.
IBM Maximo was configured to support core asset registry functions, preventive maintenance ticketing, and work order management, reflecting a feasibility study prepared between 2013 and 2016. Configuration work included mapping electrical and mechanical assets, documenting multiple electrical circuits, and registering high capacity generators to enable scheduled maintenance and ticketed work orders.
Operational modules were used alongside engineering activities such as calculating power consumption and cooling needs, AutoCAD room designs, and participation in server migration planning, to coordinate maintenance windows and resource provisioning. IBM Maximo was operated to record approvals and orchestrate maintenance tasking while connectivity and location resources were established for migrating server assets.
Governance workflows in IBM Maximo incorporated role based approvals for facility management Method of Procedures in critical environments, reflecting the lab manager role as approver. The application was used to assign and track work orders tied to budgeting for maintenance, repairs, and construction needs, supporting operational control over facilities spend and execution.
Implementation and operation of IBM Maximo in this Enterprise Asset Management role was part of broader data center operational controls, including permit management for on site power generation and negotiation with third party providers as documented in operational notes. The feasibility study and active use of IBM Maximo were recorded during the 2013 to 2016 period, with IBM Maximo serving as the central asset management platform for data center facilities management.
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Ericsson AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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Ericsson Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Process Mining | Analytics and BI |
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2018 | 2018 |
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Ericsson Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2021 | 2022 |
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Ericsson Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Ericsson Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Ericsson eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Ericsson CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2009 | 2009 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ericsson IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
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2013 | 2013 |
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Ericsson ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Ericsson PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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2D/3D Simulation | PLM and Engineering |
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2003 | 2003 |
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Ericsson TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2013 | 2014 |
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Ericsson PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2017 | 2017 |
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Apps Development | PaaS |
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2022 | 2023 |
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Master Data Management | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Ericsson IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2013 | 2014 |
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Ericsson CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Ericsson Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Ericsson
| First Name | Last Name | Title | Function | Department | Phone | |
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Director OSS & Data Analytics, Business Excellence, Digital Services | Director | IT | |
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Business Intelligence Leader / Performance Management | Manager | IT | |
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Head of Technology & BI Analytics, Global Talent Acquisition | Director | HR | |
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CMO / VP - Strategic Marketing | CXO | Marketing | |
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COO | CXO | Finance | |
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VP & Chief Technology Officer (CTO) | CXO | IT | |
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Acting Chief Financial Officer and Head of Group Function Finance and Common Functions | Director | Finance | |
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Vice President, CFO, Region Mediterranean | VP | Finance | |
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Head of Region Business Finance | Director | Finance | |
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Senior Vice President and Head of Business Unit IT & Cloud Services | VP | IT | |
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RSSA Head of IT and Cloud | Director | IT | |
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Head of Travel & Expense Management | Director | Finance | |
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Head of Global Travel and Expense Operations | Director | Finance | |
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Head of Finance, Region Western & Central Europe | Director | Finance | |
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Head of Travel & Expense Business Excellence & Operations | Director | Finance | |
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Head of IT Sweden | Director | IT | |
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Head of Operations | Director | Finance | |
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Vice President, Head of Services Sourcing | VP | Procurement | |
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SVP & CPO | CXO | Operations | |
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Head of Employer Branding and Employee Experience | Director | Marketing | |
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Head of Total Rewards, Managed Services | Director | HR | |
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Head of Total Rewards, BA | Director | HR | |
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VP Head of People Business Area Digital Services | VP | IT | |
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Chief People Officer | CXO | HR | |
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VP & Head of People | VP | HR | |
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Vice President, Head of People, Technologies and New Businesses | VP | HR | |
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Vice President and Head of Talent Management | VP | HR | |
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CTO and Head of Technology - BT-EE | Director | IT | |
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CTO - Head of Networks and Managed Services Presales | Director | IT | |
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Head of Digital Business Systems for UK & Ireland | Director | IT | |
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IT Account Director | Director | IT | |
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Head of Total Rewards | Director | HR | |
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Head Real Estate and Facilities Management Canada | Director | Operations | |
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Head Of Product Development and Operations | Director | Finance | |
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Director Of Operations | Director | Finance | |
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Director Of Operations | Director | Finance | |
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Director of Project Operations | Director | Finance | |
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Engineering Manager | Manager | Finance | |
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Head of Product Support Americas | Director | Finance | |
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Global People Business Partner | Manager | HR | |
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Payroll Delivery Manager Nordics, Central Europe & Asia | Manager | Finance | |
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Group CTO | CXO | Finance | |
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Head of Operations & Test Management, PEU CSI TEE, Ericsson | Director | Operations | |
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CPO & Head of Group Sourcing | CXO | Procurement | |
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Head Of Quality Assurance | Director | R&D | |
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Head of System and Test Management | Director | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Scrum Master & Salesforce Administrator | Manager | Marketing | |
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Information Technology Operations Manager | Manager | IT | |
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Global Total Rewards Governance, Projects and Tools Lead | Manager | HR | |
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Head of Global Total Rewards | Director | HR | |
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Total Rewards SME | Non Manager | HR | |
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Vice President & Head of People BNEW | VP | HR | |
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Global Head - Succession Management, Performance & Careers | Director | HR | |
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Head of Total Rewards Sweden & Group Functions Global | Director | HR | |
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Head of Succession management (Talent Management) | Director | HR | |
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Head of Talent Management & Learning BCSS | Director | HR | |
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Head of People Data Science & Analytics | Director | HR | |
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Apps Being Evaluated by Ericsson Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ericsson IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ericsson digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Ericsson Technographics
Ericsson is a Professional Services organization based in Sweden,
with around 88826 employees and annual revenues of $236.7 million.
Ericsson operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Benify Benefits and IBM Maximo,
covering areas like ERP Financial, Benefits Administration and Enterprise Asset Management.
Ericsson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Benify and IBM.
Ericsson recently adopted applications including
AWS Bedrock in 2025, SAP SuccessFactors Performance and Goals in 2022 and TechWolf Skills Intelligence in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ericsson’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ericsson’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ericsson technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.