Essex County Fire and Rescue Service
Kelvedon Park Rivenhall,
Witham, CM8 3HB,
United Kingdom
Witham, CM8 3HB,
United Kingdom
44 13 7657 6000
Government
Essex County Fire and Rescue Service Technographics
Essex County Fire and Rescue Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Essex County Fire and Rescue Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Essex County Fire and Rescue Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Essex County Fire and Rescue Service has purchased the following applications: SAP HCM (HR) for Core HR in 2014, Microsoft 365 for Collaboration in 2017, Granicus govDelivery for Citizen Engagement in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Essex County Fire and Rescue Service is running and its propensity to invest more and deepen its relationship with SAP , Civica , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Essex County Fire and Rescue Service revenues, which have grown to $97.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Essex County Fire and Rescue Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Essex County Fire and Rescue Service Tech Stack and Enterprise Applications
Essex County Fire and Rescue Service HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2014 | 2014 |
In 2014 Essex County Fire and Rescue Service implemented SAP HCM (HR) as its Core HR application to underpin a coordinated Occupational Health and wellbeing program. The engagement included a parallel implementation of an eOPAS Occupational Health system to replace paper records and spreadsheets, with SAP HCM (HR) positioned as the authoritative HR master source for employee data used by Occupational Health and senior management reporting.
The implementation delivered configuration and process workstreams for Occupational Health case management, secure long term medical record storage, and a staff portal for employee submissions and manager report access. Business processes were documented as current and to be states, test scenarios and scripts were created and coordinated for user acceptance testing, and a step by step business as usual guide was produced to enforce consistent operational use.
A technical integration was implemented through an automated interface file from the SAP HR system to the eOPAS Occupational Health application, created with support from the IT department to enable ongoing data exchange for personnel records and reporting. Operational scope explicitly covered the Occupational Health department, HR functions, and senior managers across the Service, with the portal used for staff input and managers running reports from the system.
Project governance was centralized under a single project manager who managed the budget and project plan from vendor selection through to implementation, chaired the stakeholder User Group to validate portal requirements, and led a multi senior staff Project Team to define a two year Wellbeing Strategy and implementation plan. The program improved the quality of management information and automated reporting, reducing quarterly reporting from four days to five minutes, while also formalizing governance, UAT procedures, and BAU operations for Core HR and Occupational Health workflows.
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Payroll, Core HR | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2009 | 2009 |
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Essex County Fire and Rescue Service Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Essex County Fire and Rescue Service deployed Microsoft 365 as its primary Collaboration platform. Public site source code indicates Microsoft 365 services are surfaced alongside the organisation web properties, reflecting an enterprise SaaS tenant deployment model provisioned for cloud collaboration and content delivery.
The Microsoft 365 implementation centers on core Collaboration capabilities, including cloud email and calendaring, intranet and document management, team chat and conferencing, and user file sync and Office productivity applications. Configuration details visible externally align with a tenant that provisions SharePoint Online style content hosting and Office 365 productivity tooling to support operational and administrative workflows.
Operational coverage appears organisation wide, applying to both frontline operational staff and central support functions, with identity and access managed through Microsoft 365 identity services consistent with Azure Active Directory tenancy. The deployment supports standard collaboration workflows such as document sharing, team communications, and centralized content publication from the cloud tenant to public web pages.
Governance is consistent with centrally administered tenant controls for user provisioning, role based access, and content lifecycle management using Microsoft 365 native compliance and administrative features. The implementation reads as a standard Microsoft 365 Collaboration footprint integrated into the Essex County Fire and Rescue Service digital estate, with governance and security controlled at the tenant level.
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Essex County Fire and Rescue Service CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2020 | 2020 |
In 2020, Essex County Fire and Rescue Service implemented Granicus govDelivery. Granicus govDelivery is deployed as a Citizen Engagement platform on the Essex County Fire and Rescue Service website to manage subscriptions, distribute email alerts, and publish community notices, providing a direct channel for public communications and emergency messaging.
The deployment leverages Granicus govDelivery cloud-based communications architecture with embedded subscription sign-up forms on the public site, configurable distribution lists, targeted messaging capabilities, and engagement reporting. Operational ownership sits with the communications and public information function, covering county-wide public notifications and community outreach, and governance focuses on content approval workflows and subscriber segmentation during ongoing use.
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Customer Experience | CRM |
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2020 | 2020 |
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Essex County Fire and Rescue Service ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2024 | 2024 |
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Essex County Fire and Rescue Service PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Essex County Fire and Rescue Service IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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SD-WAN | IaaS |
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2015 | 2016 |
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IT Decision Makers and Key Stakeholders at Essex County Fire and Rescue Service
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of People Operations | Director | HR | |
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Assistant Director Of Human Resources | Director | HR | |
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Head of HR Partnering | Director | HR | |
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People Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Apps Being Evaluated by Essex County Fire and Rescue Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Essex County Fire and Rescue Service IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Essex County Fire and Rescue Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Essex County Fire and Rescue Service Technographics
Essex County Fire and Rescue Service is a Government organization based in United Kingdom,
with around 1500 employees and annual revenues of $97.0 million.
Essex County Fire and Rescue Service operates a diverse technology stack with applications such as
SAP HCM (HR), Microsoft 365 and Granicus govDelivery,
covering areas like Core HR, Collaboration and Citizen Engagement .
Essex County Fire and Rescue Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Microsoft and Granicus.
Essex County Fire and Rescue Service recently adopted applications including
Freshservice in 2024, Granicus govDelivery in 2020 and Wufoo Forms in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Essex County Fire and Rescue Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Essex County Fire and Rescue Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Essex County Fire and Rescue Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.