Esure Services
The Observatory Castlefield Road,
Reigate, RH2 0SG,
United Kingdom
Reigate, RH2 0SG,
United Kingdom
44 17 3722-2222
Banking and Financial Services
Esure Services Technographics
Esure Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Esure Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1689 Esure Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Esure Services has purchased the following applications: Slack Connect for Collaboration in 2022, DocuSign eSignature for Digital Signing in 2021, Glassbox SessionCam for Customer Analytics in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Esure Services is running and its propensity to invest more and deepen its relationship with Salesforce , DocuSign , Glassbox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Esure Services revenues, which have grown to $286.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Esure Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Esure Services Tech Stack and Enterprise Applications
Esure Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022 Esure Services implemented Slack Connect as part of its Collaboration tooling. Esure Services, a UK banking and financial services firm with 1689 employees, is using Slack Connect on its website to surface external conversations and enable direct messaging with external parties through web channel touchpoints.
The Slack Connect implementation centers on external channel collaboration, guest access controls, shared channels and real time messaging, with file sharing and notification workflows aligned to Collaboration use cases. Slack Connect is positioned to consolidate external partner threads into channel-based workflows and support team coordination across customer facing and partner facing interactions.
Deployment includes embedding Slack presence on the company website to route external inquiries into Slack Connect channels, and configuring access governance appropriate to a financial services environment. Operational scope emphasizes front office functions including customer engagement, digital channels and partner collaboration, with channel provisioning and access control policies established to manage external participants and compliance obligations.
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Esure Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Esure Services implemented DocuSign eSignature on its public website to enable online execution of customer documents and consents. Esure Services uses DocuSign eSignature as its Digital Signing solution for web‑embedded signature workflows that capture customer authorization during online interactions on esure.com.
Configuration emphasized core DocuSign eSignature capabilities including reusable templates, envelope lifecycle management, recipient authentication options, and full audit trail and certificate retention for executed documents. The implementation centered on web‑initiated signing flows and standardized template-driven document assembly, with governance focused on template control and retention of signed records to support compliance and consistent customer-facing processes.
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Esure Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glassbox | Legacy | Glassbox SessionCam | Customer Analytics | CRM | n/a | 2017 | 2017 |
In 2017, Esure Services deployed Glassbox SessionCam on its public website. Glassbox SessionCam was implemented as a Customer Analytics application to capture session replay, behavioral events, and conversion funnel data across web channels.
Implementation centered on client side JavaScript instrumentation embedded across site pages to collect page views, clicks, form interactions, and DOM level events, with privacy controls for masking sensitive fields. The deployment used Glassbox SessionCam analytics modules for session replay, heatmaps, form analytics, and funnel visualization to support UX diagnostics and conversion analysis.
Operational scope focused on Esure Services web channels and was consumed by digital experience, customer service, and analytics teams for incident triage and behavioral analysis. Governance included configuration of data capture policies and role based access to recordings, integrating session review into existing web analytics and customer experience workflows.
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Esure Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Esure Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Esure Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Esure Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Esure Services
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Esure Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Esure Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Esure Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Esure Services Technographics
Esure Services is a Banking and Financial Services organization based in United Kingdom,
with around 1689 employees and annual revenues of $286.4 million.
Esure Services operates a diverse technology stack with applications such as
Slack Connect, DocuSign eSignature and Glassbox SessionCam,
covering areas like Collaboration, Digital Signing and Customer Analytics.
Esure Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, DocuSign and Glassbox.
Esure Services recently adopted applications including
Slack Connect in 2022, Cloudflare CDN in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Esure Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Esure Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Esure Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.