AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Etra Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Google Legacy Google Cloud Platform (GCP) Application Hosting and Computing Services IaaS n/a 2019 2019
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2022 2022
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2020 2020
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Smilee.io Legacy Smilee.io Chatbots and Conversational AI AI-Powered Application n/a 2020 2020 In 2020, Etra implemented Smilee.io on its public website. Smilee.io Chatbots and Conversational AI was provisioned to deliver conversational engagement and front-line inquiry handling for the Finland-based distribution company Etra. The web-deployed Smilee.io instance was configured with conversational workflows including automated FAQs, guided product discovery flows, lead capture forms, and human escalation paths to support customer-facing interactions. Configuration emphasized an embedded web widget with session continuity and rule-driven routing to qualify and direct inbound requests. Operational scope covered customer service, sales inquiry triage, and website operations, with content and conversation ownership assigned to support and marketing teams. Governance and ongoing maintenance focused on iterative updates to conversation scripts and knowledge content managed through Smilee.io administrative controls, deployed site-wide on etra.fi.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2018 2018
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
eCommerce eCommerce 2019 2019
eCommerce eCommerce 2021 2021
Product Information Management eCommerce 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Marketing Automation CRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2018 2018
Transactional Email PaaS 2019 2019
IT Decision Makers and Key Stakeholders at Etra
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Etra Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Etra Technographics

Etra is a Distribution organization based in Finland, with around 743 employees and annual revenues of $292.0 million.

Etra operates a diverse technology stack with applications such as Google Cloud Platform (GCP), New Relic APM and Smilee.io, covering areas like Application Hosting and Computing Services, Application Performance Management and Chatbots and Conversational AI.

Etra has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Google, New Relic and Smilee.io.

Etra recently adopted applications including Adeona PIM in 2024, Google Cloud CDN in 2022 and Cloudflare CDN in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Etra’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Etra’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Etra technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.