EU Business School Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by EU Business School and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 EU Business School employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EU Business School has purchased the following applications: Serviceform Platform for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2015, Adobe Experience Cloud for Customer Experience in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EU Business School is running and its propensity to invest more and deepen its relationship with Serviceform , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EU Business School revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EU Business School intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serviceform | Legacy | Serviceform Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 EU Business School deployed the Serviceform Platform on its public website to provide conversational support for prospective students and site visitors. The Serviceform Platform is implemented as a Chatbots and Conversational AI application and serves as the website-facing engagement layer for customer inquiries and basic information delivery.
The implementation includes a web chat widget, knowledge base driven FAQ workflows, form-based lead capture, intent classification and dialogue flow orchestration consistent with Chatbots and Conversational AI deployments. Configuration work centered on authoring conversational scripts, session handling, response templates and escalation paths to human advisors for complex inquiries.
Operational coverage is focused on website engagement and inquiry handling, impacting admissions and student services business functions rather than back-office academic systems. Integration is realized at the website front-end and conversational interface layer, with governance and content management organized around a centralized conversational authoring process and regular tuning cycles by marketing and admissions stakeholders.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2023 | 2023 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2013 | 2013 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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