Excel Dryer
357 Chestnut Street,
East Longmeadow, 1028, MA,
United States
East Longmeadow, 1028, MA,
United States
1 888-961-4313
Retail
Excel Dryer Technographics
Excel Dryer Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Excel Dryer and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Excel Dryer employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Excel Dryer has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2021, Zoominfo Platform for Account Based Marketing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Excel Dryer is running and its propensity to invest more and deepen its relationship with Salesforce , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Excel Dryer revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Excel Dryer intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Excel Dryer Tech Stack and Enterprise Applications
Excel Dryer AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Excel Dryer implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website as its Chatbots and Conversational AI solution to enable real time customer engagement. The deployment positions Salesforce Chat as the primary conversational interface for website visitors, routing inquiries into the company Salesforce instance and surfacing live agent interactions directly from the web experience.
Configuration focused on standard chat capabilities, including a web embedded chat widget, pre chat capture for contact context, canned response templates, and queue based routing to internal support staff. Salesforce Chat was provisioned to capture transcripts and session metadata for follow up, and the implementation emphasized agent console workflows and scripted response patterns consistent with Chatbots and Conversational AI operations.
Operational scope centered on website driven customer service and sales inquiry handling, with ongoing administration and configuration managed by internal IT and support personnel. Governance uses chat transcripts and defined escalation steps to integrate conversational workflows into existing support processes, with live chat handling and administrative controls maintained inside the Salesforce environment.
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Excel Dryer Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Excel Dryer implemented Zoom as its Audio Video and Web Conferencing application. Zoom is present on the Excel Dryer website, indicating the Zoom application is surfaced to site visitors to enable web-based meetings and customer-facing conferencing directly from the corporate site.
The deployment aligns with standard Audio Video and Web Conferencing functional modules, including scheduled meetings, real-time audio and video, screen sharing, and recording capabilities delivered through the Zoom application. Operational scope for this implementation is consistent with a 50-employee retail organization, supporting internal collaboration and external customer engagement via the website, and signaling a consolidated conferencing layer for sales, support, and cross-functional meeting workflows.
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Collaboration | Collaboration |
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2019 | 2019 |
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Excel Dryer CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2021 | 2021 |
In 2021, Excel Dryer implemented Zoominfo Platform on their website. The deployment focused on Account Based Marketing use cases, with Zoominfo Platform providing contact enrichment and on-site intent signals to support targeted prospecting for the retail organization.
Configuration emphasized core Account Based Marketing capabilities common to the category, including contact enrichment, firmographic profiling, list building, and behavioral signal capture from web activity. Zoominfo Platform was instrumented on site to surface qualified contacts and behavioral indicators, and it was configured to enable segmented target lists and prioritized outreach workflows.
Operational ownership rested with marketing and sales functions at the United States based company, driving prospect discovery and account prioritization. Governance covered data hygiene routines, role based access controls and defined handoff processes for converting enriched contacts into outreach, aligning ABM workflows with existing commercial processes.
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Excel Dryer PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2010 | 2010 |
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Excel Dryer IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Excel Dryer CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Excel Dryer
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| No data found | ||||||
Apps Being Evaluated by Excel Dryer Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Excel Dryer IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Excel Dryer digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Excel Dryer Technographics
Excel Dryer is a Retail organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
Excel Dryer operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Zoom and Zoominfo Platform,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Account Based Marketing.
Excel Dryer has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Zoom Video Communications and Zoominfo.
Excel Dryer recently adopted applications including
Microsoft Clarity in 2022, Zoominfo Clickagy in 2022 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Excel Dryer’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Excel Dryer’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Excel Dryer technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.