Excellus
165 Court Street,
Rochester, 14604-1823, NY,
United States
Rochester, 14604-1823, NY,
United States
1 585-454-1700
Insurance
Excellus Technographics
Excellus Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Excellus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4 Excellus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Excellus has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Adobe Experience Cloud for Customer Experience in 2021, Dynatrace APM for Application Performance Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Excellus is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Excellus revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Excellus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Excellus Tech Stack and Enterprise Applications
Excellus Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
Excellus implemented Cisco Webex Meetings in 2017, embedding Cisco Webex Meetings into its public website to enable scheduled and ad hoc conferencing for client interactions and internal coordination. This implementation is cataloged under the Audio Video and Web Conferencing category and surfaces the full application name Cisco Webex Meetings within site contact and scheduling flows.
Configuration focuses on core conferencing capabilities common to Audio Video and Web Conferencing, including audio and video sessions, screen sharing, meeting scheduling, recording, and host controls. The deployment is lightweight and centralized, with a single Cisco Webex Meetings account provisioning host privileges and web-embedded meeting links or join widgets to simplify session creation and attendee access for a small organization of four employees.
Operational coverage spans client-facing functions and internal collaboration across the entire company, with the website acting as the primary entry point for meeting requests and join flows. Governance is exercised through central account administration, user provisioning and host role assignment to manage meeting controls and access, while browser-based join and meeting control workflows provide standard security and scheduling behaviors expected in Audio Video and Web Conferencing implementations.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Excellus CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Excellus implemented Adobe Experience Cloud on its website. The deployment is positioned in the Customer Experience category and is used to centralize web experience management, visitor analytics, and customer-facing content delivery.
The implementation leverages Adobe Experience Cloud capabilities for web analytics, content and experience orchestration, personalization, and client-side tagging for measurement and targeting. Configuration appears focused on site-level experience controls and analytics instrumentation rather than broader enterprise application integration.
Deployment is embedded in the corporate website delivery layer, using client-side tags and cloud-hosted configuration to drive page-level content rendering and behavioral measurement. Operational scope is the public website channel, supporting online customer engagement and site content workflows.
Governance and operational control are implemented through centralized configuration and measurement workflows within the Adobe Experience Cloud console, enabling iterative updates to site experiences and analytics settings. Rollout and ongoing changes are managed at the site property level to align web content, personalization rules, and analytics across customer touchpoints.
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Excellus ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dynatrace | Legacy | Dynatrace APM | Application Performance Management | ITSM | n/a | 2022 | 2022 |
In 2022, Excellus deployed Dynatrace APM to instrument its website. The implementation targeted Application Performance Management for public web properties, using browser-side instrumentation and lightweight monitoring agents to capture real user sessions, page performance metrics, and error events. Dynatrace APM was configured to aggregate telemetry into centralized dashboards for visibility into web performance.
Operational coverage focused on the website owner, web engineering, and operations teams, with alerting and notification workflows established to support incident triage and remediation. The configuration leveraged common Application Performance Management capabilities including real user monitoring, distributed tracing, error analytics, and session-level diagnostics to accelerate troubleshooting of web experience issues. Governance emphasized centralized observability, role-based access to dashboards, and rules-based alerting aligned to web availability and performance objectives.
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Excellus IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Excellus CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Excellus
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Apps Being Evaluated by Excellus Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Excellus IT executives and key decision makers. This section highlights Excellus's latest recorded technology evaluations, including Pega Marketing for Marketing Automation on 2025-04-16, Cognizant TriZetto Facets for Core Admin Processing System on 2024-09-06, and Change Healthcare Contract Manager for Contract Lifecycle Management on 2024-05-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Excellus digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Excellus Technographics
Excellus is a Insurance organization based in United States,
with around 4 employees and annual revenues of $1.0 million.
Excellus operates a diverse technology stack with applications such as
Cisco Webex Meetings, Adobe Experience Cloud and Dynatrace APM,
covering areas like Audio Video and Web Conferencing, Customer Experience and Application Performance Management.
Excellus has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Adobe Systems and Dynatrace.
Excellus recently adopted applications including
Slack Connect in 2022, Salesforce Marketing Cloud in 2022 and Salesforce Sales Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Excellus’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Excellus’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Excellus technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.