Express Messenger Systems
2501 S Price Rd UNIT 201,,
Chandler, 85286, AZ,
United States
Chandler, 85286, AZ,
United States
1 800-334-5000
Distribution
Express Messenger Systems Technographics
Express Messenger Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Express Messenger Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Express Messenger Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Express Messenger Systems has purchased the following applications: Ceridian Dayforce Recruiting for Recruiting, Applicant Tracking System in 2022, DDI Inform ERP for Distribution ERP in 2012, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Express Messenger Systems is running and its propensity to invest more and deepen its relationship with Dayforce , UKG , DDI System or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Express Messenger Systems revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Express Messenger Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Express Messenger Systems Tech Stack and Enterprise Applications
Express Messenger Systems HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, Express Messenger Systems deployed Ceridian Dayforce Recruiting on its public careers site. The implementation positions Ceridian Dayforce Recruiting as the company Recruiting,Applicant Tracking System for candidate intake and application processing across its United States distribution operations, supporting a workforce of approximately 4,000 employees and $1.1 billion in revenue.
The deployment focuses on core applicant tracking workflows, with standard functional modules such as job requisition management, candidate tracking, interview scheduling, and offer management configured to centralize pipelines for Talent Acquisition and HR recruiting teams. Ceridian Dayforce Recruiting is embedded in the company careers experience to capture applicant data and to orchestrate requisition approvals and candidate handoffs, enabling a single system of record for recruiting and applicant management across corporate and field hiring activities.
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Workforce Management | HCM |
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2022 | 2022 |
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Express Messenger Systems ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DDI System | Legacy | DDI Inform ERP | Distribution ERP | ERP Services and Operations | n/a | 2012 | 2013 |
In 2012, Express Messenger Systems implemented DDI Inform ERP to support core parcel and warehouse operations as a Distribution ERP deployed into AM sort and warehouse workflows. DDI Inform ERP served as the primary application for package scanning, status code management, manifesting, and operational reporting across morning sort processes and downstream handling.
The DDI Inform ERP deployment centered on functional capabilities typical for Distribution ERP, including barcode scanning and lot level tracking, status code and remanifesting workflows, a damage shipment catalog and inspection records, and manifest generation used to correct misrouted packages. Configuration emphasized scan-driven status updates and exception handling, enabling staff to update package status codes, complete damage inspection forms, and remanifest packages that sat in the warehouse beyond operational thresholds.
Operational coverage included AM operations, sort floor activities, warehouse handling and driver support, with DDI Inform ERP used alongside the companys in-house Fastrac packaging tracking system for operational support and customer-facing inquiries. Daily communications and reporting flows tied the DDI Inform ERP transactional records to corporate office processes and the SAG Issues office for claims and exception resolution, while staff used DDI Inform ERP outputs to support manifesting and driver one-stop palletization activities.
Governance and workflow restructuring aligned system access and responsibilities to a small cohort of operations personnel who managed scanning, damage catalog maintenance, and status remediation, reflecting centralized operational ownership of package lifecycle events. Operational procedures documented use of DDI Inform ERP for scanning, remanifesting, damage reporting and status reconciliation, and these procedures were embedded into AM Operations and warehouse check-out workflows to standardize exception handling and reporting.
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Express Messenger Systems AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Express Messenger Systems deployed Salesforce Chat (formerly Salesforce Live Agent) on their website. Salesforce Chat is implemented as part of the Chatbots and Conversational AI category to provide real-time web chat capabilities for customer support and contact center interactions.
The Salesforce Chat deployment includes embedded web chat widgets, pre-chat data capture, agent console session handling, chat queue configuration and canned response libraries consistent with Chatbots and Conversational AI functional workflows. Architecture centers on the Salesforce Chat runtime and server-side configuration for chat routing and skill-based queues, delivering sessions to support agents through the Salesforce agent console and capturing chat transcripts for case handling. Operational scope covers customer service and contact center teams on the web channel, while governance focused on configuring routing rules, scripted response templates and transcript retention to align chat workflows with existing support processes.
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Express Messenger Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Express Messenger Systems Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Express Messenger Systems SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2024 | 2024 |
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Express Messenger Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Express Messenger Systems ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Express Messenger Systems PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Express Messenger Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Express Messenger Systems CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Express Messenger Systems
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Operating Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Director on Information Security | Director | IT | |
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Senior Director Industrial Engineering | Director | R&D | |
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Apps Being Evaluated by Express Messenger Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Express Messenger Systems IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Express Messenger Systems digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Express Messenger Systems Technographics
Express Messenger Systems is a Distribution organization based in United States,
with around 4000 employees and annual revenues of $1.10 billion.
Express Messenger Systems operates a diverse technology stack with applications such as
Ceridian Dayforce Recruiting, DDI Inform ERP and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Recruiting, Applicant Tracking System, Distribution ERP and Chatbots and Conversational AI.
Express Messenger Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Dayforce, DDI System and Salesforce.
Express Messenger Systems recently adopted applications including
Intellishift Fleet in 2024, 6sense Account Engagement Platform in 2023 and Ceridian Dayforce Recruiting in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Express Messenger Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Express Messenger Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Express Messenger Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.