Extensis
1800 SW First Avenue Suite 500,
Portland, 97201, OR,
United States
Portland, 97201, OR,
United States
1 503-274-2020
Retail
Extensis Technographics
Extensis Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Extensis and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Extensis employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Extensis has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2014, Zendesk Chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Extensis is running and its propensity to invest more and deepen its relationship with Intuit , Zuora , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Extensis revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Extensis intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Extensis Tech Stack and Enterprise Applications
Extensis ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2014 | 2014 |
In 2014, Extensis implemented Intuit Quickbooks Enterprise as its core accounting platform. Extensis is a United States retail company with approximately 150 employees and $37,000,000 in revenue, and the deployment was scoped to consolidate accounting and finance operations under the ERP Financial category.
The Intuit Quickbooks Enterprise implementation focused on standard ERP Financial functional modules, including the general ledger, accounts payable, accounts receivable, inventory accounting relevant to retail operations, payroll processing, and financial reporting. Configuration work emphasized a unified chart of accounts, role based access controls, period close workflows, and report templates to support month end accounting and auditability.
Operational coverage centered on finance, accounting, procurement, and retail store finance teams, with the deployment designed for multiuser access and centralized transaction processing. Governance changes included formalized user roles, segregation of duties enforced through application permissions, and documented close procedures to ensure consistent financial controls across the organization.
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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Extensis AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Extensis implemented Zendesk Chat on its public website to provide real-time customer engagement for web visitors. Extensis deployed Zendesk Chat as a Chatbots and Conversational AI solution to support online customer service and site interaction flows.
The implementation configured core Chatbots and Conversational AI capabilities, including an embeddable chat widget, real-time messaging, canned responses, routing rules, and transcript capture. Zendesk Chat was provisioned to align with customer support workflows and to enable agent console handling, conversation tagging, and session logging typical of web chat deployments.
Operational coverage is focused on the company website and customer support function, serving site visitors and support agents across the retailer organization. The deployment scope reflects a mid-market architecture sized for a 150-employee retail operation, emphasizing lightweight cloud-hosted widget delivery and centralized agent access through the Zendesk Chat application.
Governance and rollout emphasized configuration of agent groups, business hours, conversational templates, and transcript retention to support consistent handling of inbound chats. Implementation narratives and configuration choices reflect standard Chatbots and Conversational AI operational controls, including moderation workflows and conversational metadata tagging for downstream support processes.
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Extensis Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Extensis deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The company's public website references use of Google Workspace, indicating the application is central to Extensis's productivity and collaboration stack across its United States operations. Extensis, a retail company with roughly 150 employees, uses Google Workspace to support core business functions including internal communications, document collaboration, and calendar-based scheduling.
Google Workspace (Formerly Google G-Suite) at Extensis includes category-aligned capabilities such as Gmail for email, Google Drive and shared drives for cloud storage, Docs, Sheets and Slides for real-time co-authoring, Google Meet for conferencing, and Google Calendar for scheduling. These modules are managed through the Google Workspace Admin console, with configuration patterns consistent with Collaboration deployments, including user and group provisioning, organizational unit policies, and access controls for shared content. The implementation emphasizes cloud-native file collaboration and centralized inbox and calendar management to support cross-functional teams.
Operational coverage is companywide, supporting marketing, sales, and operations workflows within the United States. Governance appears organized through admin-level policy controls, group-based permissions, and domain management to enforce data sharing and access rules, while collaboration workflows center on permissions-driven file sharing, scheduled conferencing, and real-time document editing. Extensis’s use of Google Workspace positions the application as the primary Collaboration platform for day-to-day productivity and customer-facing communications.
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Extensis Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Extensis CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Extensis ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Extensis PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Extensis IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Extensis CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Extensis
| First Name | Last Name | Title | Function | Department | Phone | |
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Controller | Director | Finance | |
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Director, Information Technology | Director | IT | |
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Chief Financial Officer | CXO | Finance | |
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Apps Being Evaluated by Extensis Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Extensis IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Extensis digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Extensis Technographics
Extensis is a Retail organization based in United States,
with around 150 employees and annual revenues of $37.0 million.
Extensis operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Extensis has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Zendesk and Google.
Extensis recently adopted applications including
HubSpot CMS in 2021, Hubspot Marketing Automation in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Extensis’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Extensis’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Extensis technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.