Extrafarma
Av. Brigadeiro Luis Antonio, 1343 - Bela Vista,
Sao Paulo, 01317-001, SP,
Brazil
Sao Paulo, 01317-001, SP,
Brazil
55 11 3004-9234
Retail
Extrafarma Technographics
Extrafarma Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Extrafarma and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Extrafarma employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Extrafarma has purchased the following applications: Linx Core for Point Of Sale in 2017, NeoAssist Chatbot for Chatbots and Conversational AI in 2019, UiPath Process Mining for Process Mining in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Extrafarma is running and its propensity to invest more and deepen its relationship with Linx , Oracle , NeoAssist or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Extrafarma revenues, which have grown to $1.76 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Extrafarma intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Extrafarma Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Linx | Legacy | Linx Core | Point Of Sale | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Extrafarma implemented Linx Core, a Point Of Sale application to support its retail checkout and store operations across Brazil. Extrafarma is listed as a Linx customer on the vendor website, indicating a formal commercial deployment of Linx Core for point-of-sale activities.
The implementation focused on core Point Of Sale functional modules, including transaction processing at store terminals, product catalog and pricing management, promotions execution, inventory lookup at the point of sale, and fiscal receipt generation. Linx Core was configured to manage cashier workflows and store-level operational tasks, aligning retail checkout processes and in-store sales operations with centralized configuration.
Deployment architecture emphasized store POS endpoints paired with centralized back-office configuration and data synchronization for sales, stock and price updates. Typical category-aligned integrations for a Point Of Sale deployment such as payment processing, loyalty program interfaces, and back-office inventory or ERP synchronization are consistent with this architecture, although specific third-party systems for Extrafarma are not detailed publicly.
Operational governance prioritized central configuration control, standardization of checkout workflows, and store-level user procedures, with training and process adjustment oriented to cashier and store operations. The relationship is explicit, Extrafarma Linx Core Point Of Sale supports retail checkout and store operations, delivering a standardized POS foundation for the retailer across its Brazil operations.
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Retail Management | ERP Services and Operations |
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2014 | 2015 |
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Retail Management | ERP Services and Operations |
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2014 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NeoAssist | Legacy | NeoAssist Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Extrafarma deployed NeoAssist Chatbot on its public website. The implementation uses NeoAssist Chatbot in the Chatbots and Conversational AI category to support online customer service and e-commerce customer interactions for the Brazil-based retail chain Extrafarma.
Deployment is web-embedded as a site-facing conversational layer, configured with intent-driven conversational flows, FAQ automation, session management, and escalation pathways to live agents where required. Operational coverage centers on customer-facing business functions including digital customer service and e-commerce support, with governance focused on conversational content management, fallback handling, and iterative tuning of intents and responses as part of day-to-day customer support operations.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UiPath | Legacy | UiPath Process Mining | Process Mining | Analytics and BI | n/a | 2018 | 2018 |
In 2018 Extrafarma engaged UiPath Process Mining to pilot Process Mining capabilities with the explicit goal of making core retail processes more efficient. The initiative began as a proof of concept to validate process discovery and data connectivity into the ProcessGold Platform, establishing the technical baseline for a subsequent implementation project.
The pilot emphasized standard Process Mining functional capabilities, including event log ingestion, visual process mapping, and conformance analysis to surface inefficiencies and exception paths. Configuration work focused on mapping business activities to mined events and preparing process models that can be used by operations and process owners for diagnostic analysis.
Grupo Assa was tasked to prove end to end connectivity between Extrafarma SAP data and the ProcessGold Platform, the work included extraction and staging of SAP event data, schema mapping to ProcessGold ingestion requirements, and iterative validation of mined process traces. This integration step was positioned as the gating activity before a broader rollout of UiPath Process Mining across targeted retail process areas.
Following successful connectivity validation, Extrafarma planned a new project to implement ProcessGold under UiPath Process Mining principles and to define concrete process improvement goals. Governance planning emphasized engagement with business process owners to translate discovery outputs into prioritized remediation, measurement frameworks, and staged operational adoption.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2014 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2014 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Extrafarma
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Extrafarma Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Extrafarma IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Extrafarma digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Extrafarma Technographics
Extrafarma is a Retail organization based in Brazil,
with around 6000 employees and annual revenues of $1.76 billion.
Extrafarma operates a diverse technology stack with applications such as
Linx Core, NeoAssist Chatbot and UiPath Process Mining,
covering areas like Point Of Sale, Chatbots and Conversational AI and Process Mining.
Extrafarma has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Linx, NeoAssist and UiPath.
Extrafarma recently adopted applications including
Microsoft 365 in 2021, Linx Impulse in 2021 and Awin Affiliate Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Extrafarma’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Extrafarma’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Extrafarma technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.